***Amendment***DG11--Local Exchange Carrier (LEC) Services across the Enterprise

Page 1 of 33 PERFORMANCE WORK STATEMENT (PWS) DEPARTMENT OF VETERANS AFFAIRS OIT, DSO, SD, TPO - LEC Request for Information: 36C10B26Q0588 Date: June 26, 2026 PWS Version Number: 1.0 DRAFT -- 1 of 33 -- Page 2 of 33 Contents 1.0 BACKGROUND ..................................................................................................... 3 2.0 APPLICABLE DOCUMENTS ................................................................................ 3 3.0 SCOPE OF WORK ................................................................................................ 4 4.0 PERFORMANCE DETAILS................................................................................... 5 4.1 CONTRACT TYPE ............................................................................................. 5 4.2 PERFORMANCE PERIOD................................. Error! Bookmark not defined. 4.3 PLACE OF PERFORMANCE............................................................................. 6 4.4 TRAVEL ............................................................................................................. 6 5.0 SPECIFIC TASKS AND DELIVERABLES ............................................................. 6 5.1 MEETING REQUIREMENTS ............................................................................. 6 5.2 RECURRING VOICE AND DATA SERVICES ................................................... 6 5.3 ESTABLISHMENT OF SERVICES .................................................................... 8 5.4 SERVICE LEVEL AGREEMENT (SLA) ............................................................. 9 5.5 MAINTENANCE PERFORMANCE .................................................................. 10 5.6 ACCOUNT RECORDS AND REPORTING ...................................................... 11 6.0 GENERAL REQUIREMENTS ............................................................................. 11 6.1 POSITION/TASK RISK DESIGNATION LEVEL(S) AND CONTRACTOR PERSONNEL SECURITY REQUIREMENTS .............. Error! Bookmark not defined. 6.2 METHOD AND DISTRIBUTION OF DELIVERABLES ...... Error! Bookmark not defined. 6.3 PERFORMANCE METRICS .............................. Error! Bookmark not defined. 6.4 FACILITY/RESOURCE PROVISIONS ............................................................. 11 6.5 GOVERNMENT FURNISHED INFORMATION.. Error! Bookmark not defined. 7.0 ACRONYMS ........................................................................................................ 14 DRAFT -- 2 of 33 -- Page 3 of 33 1 BACKGROUND The Veterans Affairs (VA) Office of Information Technology (OIT), Development Security Operations, Solution Delivery, Telecommunications Provisioning Office (TPO), Local Exchange Carrier (LEC) has the overall business and management responsibilities for all telephone services. The TPO is currently responsible for the management of IT operational expenses for VA Medical Centers (VAMC), Veteran Outreach Centers, Community Based Outpatient Clinics (CBOC) Veterans Benefits and National Cemeteries, and other VA facilities across the Enterprise. The proposed project will allow OIT to centralize management of telephone services and accomplish its goal of reducing overall telecommunications expenses 2 APPLICABLE DOCUMENTS In the performance of the tasks associated with this Performance Work Statement (PWS), the Contractor shall comply with the following: 1. 44 U.S.C. § 3541, “Federal Information Security Management Act (FISMA) of 2002” 2. Federal Information Processing Standards (FIPS) Publication 140-2, “Security Requirements For Cryptographic Modules” 3. FIPS Pub 201, “Personal Identity Verification of Federal Employees and Contractors,” March 2006 4. 10 U.S.C. § 2224, "Defense Information Assurance Program" 5. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974” 6. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964” 7. Department of Veterans Affairs (VA) Directive 0710, “Personnel Suitability and Security Program,” May 18, 2007 8. VA Directive 6102, “Internet/Intranet Services,” July 15, 2008 9. 36 C.F.R. Part 1194 “Electronic and Information Technology Accessibility Standards,” July 1, 2003 10. OMB Circular A-130, “Management of Federal Information Resources,” November 28, 2000 11. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)” 12. An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, October 2008 13. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998 14. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004 15. VA Directive 6500, “Information Security Program,” August 4, 2006 16. VA Handbook 6500, “Information Security Program,” September 18, 2007 17. VA Handbook 6500.1, “Electronic Media Sanitization,” March 22, 2010 18. VA Handbook 6500.2, “Management of Security and Privacy Incidents,” June 17, 2008. DRAFT -- 3 of 33 -- Page 4 of 33 19. VA Handbook 6500.3, “Certification and Accreditation of VA Information Systems,” November 24, 2008. 20. VA Handbook, 6500.5, Incorporating Security and Privacy in System Development Lifecycle. 21. VA Handbook 6500.6, “Contract Security,” March 12, 2010 22. Technical Reference Model (TRM) (reference at http://www.va.gov/trm/) 23. National Institute Standards and Technology (NIST) Special Publications 24. VA Directive 6508, VA Privacy Impact Assessment, October 3, 2008 25. VA Directive 6300, Records and Information Management, February 26, 2009 26. VA Handbook, 6300.1, Records Management Procedures, March 24, 2010 27. GAO-12-620R GAO's Work Related to the Interim Crosscutting Priority Goals under the GPRA Modernization Act, dated May 31,2012 28. 47 C.F.R. Part 64, Appendix A and B. Wireline telecommunications service priority system for national security and emergency preparedness. 3 SCOPE OF WO…