ANC Automatic Doors Maintenance Services

1 PERFORMANCE WORK STATEMENT (PWS) TEMPLATE Automatic Door Maintenance and Repair Services PART 1 GENERAL INFORMATION 1. General: This is a non-personal services contract to provide Automatic Door Maintenance and Repair Services. The Government shall not exercise any supervision or control over the contractor personnel performing the services herein. Such personnel shall be accountable solely to the Contractor, who, in turn, is responsible to the Government for overall contract performance. 1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform automatic door inspections, preventive maintenance, and repairs as defined in this Performance Work Statement (PWS), except for those items specified as government-furnished property and services. The contractor shall perform all services to meet or exceed the standards and requirements set forth within this PWS. 1.2 Background: Arlington National Cemetery is our nation’s most sacred shrine and the final resting place for our most revered military and political leaders. Arlington National Cemetery receives up to six million visitors per year, including visits from the President of the United States, other heads of state, and millions of tourists from around the world. The automatic doors at the Welcome Center serve as the primary gateway for these visitors. Their reliable operation is critical to managing visitor flow and providing a dignified first impression of this sacred space. Approximately 6,000 funerals are conducted yearly, in addition to over 2,000 other official ceremonies. These events often receive the intense focus of the press and other media. Furthermore, the Administration Building is a key facility for family members attending funeral services. The automatic doors in this building must function flawlessly to provide seamless, unimpeded access for grieving families. A malfunctioning door in this context is not merely an inconvenience but an unacceptable source of additional stress during a time of mourning. Because of Arlington’s special significance and the sensitive nature of its operations, strict adherence to these specifications is essential. Failure to meet specifications will have a negative impact on our nation’s image and will not be tolerated. The successful contractor forms a true partnership with the federal government to ensure those who served our nation, and their families, are properly honored. -- 1 of 29 -- 2 1.3 Objectives: Safety and Compliance • Adherence to Standards: Ensure all automatic doors meet current safety standards, such as ANSI/BHMA A156.10 and A156.19. • Regular Inspections: Conduct routine inspections, including 14-point checks, to identify and address potential safety hazards before they become critical issues. • Compliance with Regulations: Maintain compliance with all local, state, and federal regulations, including the Americans with Disabilities Act (ADA), to ensure accessibility for everyone. Operational Performance and Reliability • Preventive Maintenance: The contractor shall perform and document scheduled Preventive Maintenance (PM) on a quarterly basis for all automatic door systems listed in this contract. This frequency is established to ensure maximum operational uptime, safety, and compliance with all applicable standards in a high-traffic government environment. • Prompt Repairs: Provide timely and efficient repairs for any make or model of automatic door, with emergency service available 24/7. • Minimized Downtime: Reduce disruptions to government operations by ensuring doors are repaired correctly on the first visit whenever possible. Asset Management and Life Cycle Sustainment • Extend Asset Life: Increase the operational lifespan of automatic door systems through proactive upkeep, thereby lowering the Total Cost of Ownership (TCO) for the government. All maintenance activities shall support the principles of life cycle sustainment as outlined in Army regulations, ensuring assets are managed effectively from installation through disposal. • Asset Management: Maintain an accurate and detailed inventory of all automatic doors, including their location, manufacturer, installation date, and a complete service history. This data shall be sufficient to support government decisions regarding asset repair, replacement, or recapitalization in accordance with federal life cycle management principles. Cost-Effectiveness • Predictive Approach: Identify and address minor issues before they become major, costly repairs. • Energy Efficiency: Ensure doors are properly sealed and operating efficiently to reduce heating and cooling costs. • Warranty Management: Track and manage warranties to ensure that you receive the full benefit of manufacturer guarantees. -- 2 of 29 -- 3 Reporting and Documentation • Detailed Service Reports: Provide comprehensive reports for each service visit, detailing services performed, parts used, and clear recommendations for any further necessary actions. • Transparent Invoicing: Ensure all invoices are clear, accurate, and include a valid purchase order number to facilitate prompt and accurate payment. 1.4 Scope: The contractor shall provide all-inclusive preventive maintenance and on-call repair services for the automatic door systems identified in Technical Exhibit 3, Equipment List. The contractor shall be responsible for providing all equipment and materials necessary for maintenance and repair, utilizing their professional expertise and adhering to standard industry practices. This scope encompasses all labor, materials, parts, supervision, and equipment required to perform scheduled multi-point inspections, adjustments, lubrication, and both emergency and non-emergency (routine) repairs. The contractor's primary responsibility is to ensure the safe, reliable, and compliant ope…