BD Pyxis Services

?.## STATEMENT OF WORK VISN 23 BD Pyxis Medication System Service Contract 1. Background VA Midwest Healthcare Network (VISN 23) has existing BD Pyxis medication equipment and software that requires a support maintenance contract. BD Pyxis medication system is an automated medication dispensing system supporting decentralized medication management in a pharmaceutical environment. The system helps clinicians dispense medications in a safe, efficient way and provides enterprise-ready integration capabilities. The software records the medication being dispensed and ensures it is the right patient, medication, dosage, and time. This technology also provides access to allergy warnings, safety alerts, and order verification. The system supports nursing workflows by decreasing the number of steps in the medication management process and supports diversion efforts by providing discrepancy reports. 2. Place of Performance Unless otherwise noted, work shall be performed during normal business days and hours at each VA facility listed below, which is typically comprised of Monday through Friday each week (except federal holidays) between 8:00 a.m. and 4:30 p.m. local standard time. Contractor shall confirm each facility normal business days and hours with onsite POC (s). Station-Facility Address 636-Omaha Omaha VA Medical Center, 4101 Woolworth Avenue, Omaha, NE 68105 Holdrege CBOC, 1118 Burlington Street Holdrege, NE 68949-1705 Sarpy CBOC, 1330 Jersey St Papillion, NE 68046 Shenandoah CBOC VA Clinic, 2043 A Ave, Shenandoah, IA 51601-4505 Grand Island VA Clinic, 2201 N Broadwell Ave, Grand Island, NE 68803-2153 Lincoln VA Clinic, 420 Victory Park Dr Lincoln, NE 68510 Norfolk, 3204 Raasch Drive Norfolk, NE 68701 Papillion CLC at Midlands Hospital 11111 S 84th St, Papillion, NE 68046 618-Minneapolis Minneapolis VA Health Care System, 1 Veterans Dr, Minneapolis, MN 55417 Northwest Metro Clinic 7545 Veterans Drive, Ramsey, MN 55303 Twin Ports Clinic 3520 Tower Ave, Superior, WI 54880 499-VISN 23 VISN 23 VA Healthcare System 2805 Dodd Rd. Ste 250 Eagan, MN 55121 3. Equipment Inventory Upon request, the contractor shall confirm and provide equipment quantities and serial numbers covered under the service contract at each site in an excel document. 4. Equipment Changes Equipment may be deleted from the Service Contract if replaced or "in excess" during the period of this contract at the discretion of the CO/COR. New equipment may be added as needed at the discretion of the CO/COR. Deleted equipment will be credited in the full amount if deleted before any scheduled maintenance has been performed on it. The Government reserves the right to purchase additional medical equipment not contained within the Service Contract as well as delete existing items upon the approval of the AO. The Service Contract shall be updated with the addition of new equipment and existing items that are taken out of service shall be deleted upon contract renewal and upon request. 5. Work Performance Contractor shall perform the following work at the VISN 23 sites: Furnish all labor, transportation, tools, parts, materials, test equipment, and expertise necessary to provide repair service and annual preventive maintenance and support of the BD Pyxis equipment hardware, software and databases. Provide repair service, which may consist of calibration, cleaning, oiling, adjusting, replacing parts, and installing parts. Provide remote support services (“RSS”) on a 24/7/365 basis through CareFusion’s Technical Support Center (“TSC”). BD utilizes RSS feature to connect into any Pyxis Server or console to help resolve issues. RSS allows BD to provide software updates remotely. Adjust and replace non-consumable parts in Pyxis equipment, including Pyxis CUBIE® Pockets, which are not properly performing for any reason other than an external cause. Perform onsite repair and preventive maintenance of Pyxis equipment inspections in accordance with current manufacturer/factory specifications and maintenance schedule. Contract service shall ensure that the equipment/system functions in conformance with the latest published edition of NFPA-99, OSHA, manufacturer’s Network Equipment/System upgrades/updates shall be installed in strict accordance with manufacturer’s specifications and must operate within manufacturer’s specifications and must operate within manufacturer’s specified parameters. Contractor shall provide and utilize procedures and checklists with worksheet originals indicating work performed and actual values obtained (as applicable) provided to the onsite POC (s) at the completion of the PM. PM services shall include, but need not be limited to, the following: Cleaning of equipment to include filters, gearing, and other parts. Reviewing operating system software diagnostics to ensure that the system is operating as specified by the manufacturer’s specifications. Calibrating and lubricating the equipment. Performing remedial maintenance of non-emergent nature. Performing electrical safety inspection IAW NFPA 99. Provide 24/7/365 access to BD’s technical support phone and web portal to receive technical support for repairs and maintenance, and answer any questions about the BD Pyxis medication equipment: 1-866-488-1408 https://bd.com/self-service Address VA support issues/requests within the following timeline, when contractor receives a VA support request via email, phone call or web inquiry: 24 hours for NWI onsite response time from time of dispatch. 8 hours for MIN onsite response time from time of dispatch. If the problem cannot be corrected by phone or by remote diagnostics the contractor will dispatch a technician to arrive not later than the next business day after the call is placed. Supply and bear the cost of all parts, and software updates required for service repair and maintenance and, as a result of normal wear and tear, restore equip…