DA01--Health Services DevSecOps, NEW CONTRACT (VA-26-00011357)

PERFORMANCE WORK STATEMENT (PWS) DEPARTMENT OF VETERANS AFFAIRS Office of Information & Technology Product Delivery Service Health Agile Development Enhancement Modernization and Sustainment Services Date: January 27, 2026 VA-26-00011357 Task Order PWS Version Number: 1.0 Contents 1.0 BACKGROUND 4 2.0 APPLICABLE DOCUMENTS 4 3.0 SCOPE OF WORK 5 3.1 APPLICABILITY 5 3.2 ORDER TYPE 6 4.0 PERFORMANCE DETAILS 6 4.1 PERFORMANCE PERIOD 6 4.2 PLACE OF PERFORMANCE 6 4.3 TRAVEL OR SPECIAL REQUIREMENTS 6 4.4 CONTRACT MANAGEMENT 7 4.5 GOVERNMENT FURNISHED PROPERTY 7 4.6 SECURITY AND PRIVACY 8 4.6.1 POSITION/TASK RISK DESIGNATION LEVEL(S) 8 4.7 RESOURCES 9 5.0 SPECIFIC TASKS AND DELIVERABLES 10 5.1 PROJECT MANAGEMENT 11 5.1.1 CONTRACTOR PROJECT MANAGEMENT PLAN 11 5.1.2 REPORTING REQUIREMENTS 11 5.1.3 TECHNICAL KICKOFF MEETING 13 5.1.4 VA MANDATORY TRAINING 13 5.1.5 ONBOARDING 13 5.2 HEALTH SERVICES PORTFOLIO AND PRODUCT LINE SUPPORT 14 5.2.1 INTAKE PROCESS 15 5.2.2 SCHEDULE MANAGEMENT 15 5.2.3 RISK MANAGEMENT 15 5.2.4 CONFIGURATION MANAGEMENT 16 5.2.5 USER EXPERIENCE MANAGEMENT 17 5.2.6 CLOUD USAGE REPORTING AND SUPPORT 17 5.2.7 PORTFOLIO AND PRODUCT LINE ARCHITECTURE SUPPORT 18 5.2.8 SOFTWARE DEVELOPMENT LIFECYCLE 19 5.2.9 AGILE REQUIREMENTS ELABORATION 20 5.2.9.1 CONTENT AND DESIGN 20 5.2.10 APPLICATION PERFORMANCE MONITORING AND ALERTING 21 5.2.11 BUILD AND DEVELOPMENT 22 5.2.11.1 SOLUTION ARCHITECTURE PLANNING AND EXECUTION 22 5.2.11.2 BUILD PLANNING 23 5.2.11.3 SPRINT PLANNING 24 5.2.11.4 SPRINT EXECUTION 25 5.2.12 TESTING 26 5.2.13 RELEASE SUPPORT 27 5.2.13.1 PRE-RELEASE SUPPORT 27 5.2.13.2 INITIAL OPERATING CAPABILITY SUPPORT 28 5.2.13.3 ASSESSMENT AND AUTHORIZATION SUPPORT 28 5.2.13.4 RELEASE AND DEPLOYMENT SUPPORT 29 5.2.13.5 POST DEPLOYMENT SUPPORT 31 5.2.13.6 MIGRATION TO CLOUD ENVIRONMENT 33 5.3 HEALTH PRODUCT SUSTAINMENT 34 5.3.1 PRODUCT SUSTAINMENT-DEFECT MANAGEMENT 34 5.3.2 TROUBLE TICKET PROCESSING AND TROUBLE TICKET BACKLOG PRIORITIZATION 35 5.3.3 PRODUCT DEFECT REMEDIATION, ADAPTIVE MAINTENEANCE AND TABLE MAINTENANCE 35 5.3.4 SUSTAINMENT LICENSE DATA AND ATO MAINTENANCE 37 5.3.5 PRODUCT TRAINING SUPPORT SERVICES (OPTIONAL TASK ONE) 37 5.4 PRODUCT SCRUM TEAM SUPPORT (OPTIONAL TASK TWO) 38 5.4.1 MUMPS AND LEGACY APPLICATION PRODUCT TEAM 38 5.4.1.1 SMALL SCRUM TEAM 38 5.4.1.2 MEDIUM SCRUM TEAM 39 5.4.1.3 LARGE SCRUM TEAM 39 5.4.2 LOW CODE/NO CODE APPLICATIONS PRODUCT TEAM 39 5.4.2.1 SMALL SCRUM TEAM 39 5.4.2.2 MEDIUM SCRUM TEAM 39 5.4.2.3 LARGE SCRUM TEAM 39 5.4.3 ARTIFICAL INTELLIGENCE DEVELOPMENT/INNOVATION SUPPORT 39 5.4.3.1 SMALL SCRUM TEAM 40 5.4.3.2 MEDIUM SCRUM TEAM 40 5.4.3.3 LARGE SCRUM TEAM 40 5.4.4 MODERN LANGUAGE ENHANCEMENT AND/OR INTEGRATION 40 5.4.4.1 SMALL SCRUM TEAM 40 5.4.4.2 MEDIUM SCRUM TEAM 40 5.4.4.3 LARGE SCRUM TEAM 40 5.5 CONFIGURATION SUPPORT (OPTIONAL TASK THREE) 41 5.6 TRANSITION SUPPORT (OPTIONAL TASK FOUR) 41 6.0 GENERAL REQUIREMENTS 42 6.1 PERFORMANCE METRICS 42 6.2 SECTION 508 – ELECTRONIC AND INFORMATION TECHNOLOGY (EIT) STANDARDS 43 6.2.1 COMPATIBILITY WITH ASSISTIVE TECHNOLOGY 43 6.2.2 ACCEPTANCE AND ACCEPTANCE TESTING 44 6.3 ENTERPRISE AND IT FRAMEWORK 44 6.3.1 FEDERAL IDENTITY, CREDENTIAL, AND ACCESS MANAGEMENT (FICAM) 44 6.3.2 INTERNET PROTOCOL VERSION 6 (IPv6) 44 6.4 ORGANIZATIONAL CONFLICT OF INTEREST 44 BACKGROUND The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Health Services Portfolio, is to provide IT services for all the medical centers, clinics and military installations for Veterans.  In meeting these goals, OIT strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner.  VA OIT PDS, Health Services Portfolio (HSP) delivers world-class, Veteran-centric capabilities that provide secure, seamless delivery of services to Veterans and their families. The HSP consists of ten product lines that consist of a variety of products that deliver Veteran-centric technology solutions that are available, adaptable, secure, and cost-effective. The HSP products are essential to the success of modernizing and providing seamless care to Veterans and delivering quality and effective care in VA medical centers, clinics and outpatient sites and in the community. The continual sustainment, development, modernization, enhancement and integration of the HSP products is necessary to provide an improved and unified healthcare system for Veterans, without the complexities of developing and maintaining technical architecture. This Task Order (TO) will provide development and sustainment support to all HSP Products, including but not limited to, Clinical Services, Patient Care Services, Veterans Health Administration (VHA) Finance, Health Informatics, Community Care, Healthcare Environment and Logistics Management (HELM), Scheduling and Telehealth, Discovery, Education and Affiliate Networks (DEAN), Clinical Imaging, and VHA Front Office. Under the product line management (PLM) model, VA teams are directly led and managed by product managers and operations managers. Within Health Services, the product lines and teams within each line require support to develop, test, deploy, and operate and maintain products and solutions to meet business needs across VA. Product backlogs provide descriptions of planned development and sustainment work. VA employs a Development, Security, and Operations (DevSecOps) methodology and Agile practices focused on bringing about business value through continuous delivery and improvement. The requirements identified in this PWS are intended to provide development, testing, dep…