DA10--The Department of Veterans Human Resource Service Management (HRSM) Solution

PERFORMANCE WORK STATEMENT (PWS) DEPARTMENT OF VETERANS AFFAIRS Veterans Health Administration (VHA) Human Capital Management (HCM) Human Resource Service Management (HRSM) Solution Date: April 9th, 2026 VA-26-00037243 PWS Version Number: 2.0 Contents 1.0 BACKGROUND 4 2.0 APPLICABLE DOCUMENTS 4 3.0 SCOPE OF WORK 8 4.0 PERFORMANCE DETAILS 9 4.1 PERFORMANCE PERIOD 9 4.2 PLACE OF PERFORMANCE 10 4.3 TRAVEL 10 5.0 SPECIFIC TASKS AND DELIVERABLES 10 5.1 PROJECT MANAGEMENT 11 5.1.1 CONTRACTOR PROJECT MANAGEMENT 11 5.2 HRSM SOLUTION 12 5.2.1 HRSM SUBSCRIPTIONS 12 5.3 CONFIGURATION OF RECRUITMENT AND HIRING MODULE 19 5.3.1 AUTOMATED ONBOARDING WORKFLOWS 19 5.3.2 RECRUITMENT & CANDIDATE CAPABILITIES 19 5.3.3 DATA MIGRATION REQUIREMENTS 23 5.4 CONFIGURATION OF HR HELPDESK CASE MANAGEMENT MODULE 24 5.5 ASSESSMENT AND INTERVIEW DELIVERY MODULE 26 5.5.1 ASSESSMENT DELIVERY AND MANAGEMENT PLATFORM 26 5.5.2 INTERVIEW DELIVERY AND MANAGEMENT PLATFORM 27 5.6 FEDRAMP AUTHORITY TO OPERATE (ATO), ASSESSMENT AUTHORIZATION AND CONTINUOUS MONITORING 28 5.7 GO-LIVE AND HYPERCARE SUPPORT 29 5.8 VENDOR MANAGED SAAS HOSTING 30 5.9 OPTION PERIODs ONE through FOUR 30 5.10 OPTIONAL TASK 1: CONFIGURATION OF LOW CODE MODULE 30 5.11 OPTIONAL TASK 2: CONFIGURATION OF FORMS MODULE 31 5.12 OPTIONAL TASK 3: DEPLOY HR FORMS 33 5.13 OPTIONAL TASK 4: SETUP ADVANCED DATA ANALYTICS 33 5.14 OPTIONAL TASK 5: CONFIGURATION OF ADDITIONAL MODULES 34 5.15 OPTIONAL TASK 6: INTEGRATE VA MICROSOFT TEAMS WITH THE HELPDESK 35 5.16 OPTIONAL TASK 7: IMPLEMENT LIVE AGENT FOR HELPDESK 35 5.17 OPTIONAL TASK 8: TRANSITION RECRUITMENT AND HIRING FOR ADDITIONAL HIRING AUTHORITIES 36 5.18 OPTIONAL TASK 9: ENHANCEMENTS 36 5.19 OPTIONAL TASK 10: TRANSITION OUT 37 5.20 OPTIONAL TASK 11: ADDITIONAL SUBSCRIPTIONS 38 5.21 OPTIONAL TASK 12: SETUP INTEGRATION WITH VA SYSTEMS 38 5.22 OPTIONAL TASK 13: REQUEST SYNCHRONOUS CANDIDATE INTERVIEW LICENSES 39 5.23 OPTIONAL TASK 14: REQUEST ASYNCHRONOUS CANDIDATE INTERVIEWS LICENSES 39 6.0 GENERAL REQUIREMENTS 46 6.1 ENTERPRISE AND IT FRAMEWORK 46 6.1.1 VA TECHNICAL REFERENCE MODEL 46 6.1.2 ZERO TRUST – VA CRITICAL SECURITY CONTROLS 46 6.1.3 FEDERAL IDENTITY, CREDENTIAL, AND ACCESS MANAGEMENT (FICAM) 46 6.1.4 INTERNET PROTOCOL VERSION 6 (IPv6) 48 6.1.5 TRUSTED INTERNET CONNECTION (TIC) 48 6.1.6 STANDARD COMPUTER CONFIGURATION 48 6.1.7 VETERAN FOCUSED INTEGRATION PROCESS (VIP) AND PRODUCT LINE MANAGEMENT (PLM) 49 6.1.8 PROCESS ASSET LIBRARY (PAL) 50 6.1.9 AUTHORITATIVE DATA SOURCES 50 6.1.10 SOCIAL SECURITY NUMBER (SSN) REDUCTION 51 6.1.11 SOFTWARE AND LICENSING REQUIREMENTS 51 6.1.12 GENERATIVE ARTIFICIAL INTELLIGENCE REQUIREMENTS 52 6.1.12.1 AI SYSTEM/LLM DEVELOPMENT AND OPERATION DOCUMENTATION REQUIREMENTS 53 6.1.12.2 MONITORING, REPORTING, AND CORRECTIVE ACTION 55 6.1.12.3 AI MODEL UPDATES AND CHANGE DISCLOSURES 55 6.1.13 SOURCE CODE HARMONIZATION AND REUSE IN INFORMATION TECHNOLOGY (SHARE IT Act) 56 6.2 SECURITY AND PRIVACY REQUIREMENTS 56 6.2.1 POSITION/TASK RISK DESIGNATION LEVEL(S) 56 6.2.2 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS 57 6.3 METHOD AND DISTRIBUTION OF DELIVERABLES 59 6.4 PERFORMANCE METRICS 59 6.5 FACILITY/RESOURCE PROVISIONS 60 ADDENDUM A – ADDITIONAL VA REQUIREMENTS, CONSOLIDATED 62 ADDENDUM B – VA INFORMATION AND INFORMATION SYSTEM SECURITY/ PRIVACY LANGUAGE 67 BACKGROUND The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Human Capital Management (HCM) is committed to providing high-quality, efficient, and modern human resources (HR) support to those who deliver care to our Nation’s Veterans. With increasing workforce transparency and accountability demands, evolving regulations and policies, and a growing need to accelerate hiring there is a requirement for the evolution of VHA’s talent acquisition strategy and HR service management capabilities. This evolution is essential to ensure VHA can quickly source, attract, and hire top talent while improving service delivery and the employee experience. To meet these challenges, VHA HCM is pursuing the acquisition of a next generation Human Resource Service Management (HRSM) Software as a Service (SaaS) solution that is a cohesive suite of applications designed to streamline HR services across the enterprise. This initiative will augment USA Staffing and USA Hire capabilities to assist in the recruitment and hiring of healthcare professionals, as well as onboarding of other employee types identified in Optional Task 8. The solution will integrate modern technologies, including analytics, to identify bottlenecks, hiring trends, and gaps to assist in tracking and reducing of VA’s Time‑to‑Hire, currently averaging 80–100 days. The solution will also include digital tools that enhance service delivery for our current employees by providing a range of knowledge, resources, service desk and self-service tools, resulting in enhanced candidate and employee experience as well as productivity. Integrating enterprise systems and consolidating capabilities into a single modern solution, the HRSM initiative directly supports VA’s enterprise talent acquisition strategy and HR service delivery goals. The HRSM solution will also integrate with VA’s personnel system, the future Federal HR 2.0 system and core architecture to ensure seamless, secure, and scalable operations across VHA’s 374,000+ user enterprise. APPLICABLE DOCUMENTS In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following: “Federal Information Security Modernization Act of 2014” Federal Information Processing Standards (FIPS) Publication 140-3, “Security Requirements for Cryptographic Modules”, March 22, 2019 FIPS Pub 199. “Standards for Security Categorization of Federal Information and Information Systems,” February 2004 FIPS Pub 200, “Minimum Security Requirements for Federal Information and Inform…