DG11--WBRC Smartphone Wireless Plan for VA Palo Alto Health Care System

STATEMENT OF WORK (SOW) Blind Shell Android - Service Plan 1. Background • The Western Blind Rehabilitation Center (WBRC) is a regional 32- bed residential facility located at the Palo Alto Division of the VA Palo Alto Health Care System. Approximately 1 50-200 Veterans and active-duty service members of all ages participate in the program each year. Technology training is a popular referral; approximately 60% of all referrals are for technology programs to train Veterans on accessibility computer software (CAT-C) or accessibility for mobile devices (CAT-M). The training programs for mobile devices accounted for approximately 30% of all programs in FY25. • WBRC has 3 specialty phones that are designed for individuals with visual impairments, or that have other unique features that benefit our population. However the service is unable to access phone service for these specific devices, which significantly limits their functionality, as instructors need to assess their ability to make calls and send text messages and device specific applications such as Google Assist for texting, calls and emails. Despite these limitations during the assessment process, these specialty phones are in demand; 8 have been issued to Veterans following assessments during FY25 -FY26 to date. 2. Goals and Objectives • Obtain full functionality on specialty devices to optimize Veteran training (and ultimately independence. • Examples of core competencies for specialty smart phones (needed prior to issuance of prosthetic device) o Veteran independently initiates a phone call using specialty phone o Veteran independently answers phone call using specialty device o Veteran demonstrates ability to initiate voice activated phone call o Veteran demonstrates the ability to dial a 3-digit sequence or emergency contact in case of an emergency prior to phone issuance 3. Specific Tasks. • Service Plans o Offerors shall provide the following mobile device service requirements ■ Unlimited voice minutes ■ Unlimited text messages ■ Unlimited data usage o No plans shall include Basic Termination Liability charges (BTL) or clauses. -- 1 of 3 -- o All plans shall include unlimited nights and weekends, unlimited mobile-to- mobile and unlimited email/internet access for applicable devices • Hardware o W ireless services and d e vi c e s mi n i m um requirements ■ Digital voice and data services ■ Minimum 5 C high-speed data-only broadband access o Smart phone devices with wireless email capabilities ■ Devices shall include email services with AES encryption ■ Must be compliant with FIPS 1 40-2 certification ■ Email service must be integrated with a Microsoft Exchange environment and shall provide a seamless transmission of email traffic from a userHs Microsoft Exchange mailbox ■ Smart phones must be able to migrate with the VA Device Enrollment Program (DEP) and provide at a minimum all the features described above • Account Management & Customer Support o The contractor shall provide toll-free customer support and service 24 hours per day, 3 65 days per year at no additional charge. o The contractor shall provide a dedicated account representative who will communicate at least monthly with the Contracting O ffi ce r’s Representative (COR) or Alternate COR. 4. Contractor Qualifications • Able to provide reliable 5 C and/or back-up cellular network technology. • Availability of SMS and multimedia messaging capabilities. • Unlimited talk text and data plans. • Provide service to S IM cards for 3 smartphones with EE 229994, 222126, and 230000; with availability of continuous wireless telecommunications services to include unlimited telephone/voice (including voicemail) texts and internet data. 5. Performance Monitoring. The Subject Matter Experts (SME) will evaluate the services required and monitor the performance of this contract to ensure compliance with the terms and conditions of the contract. The Contracting Officer Representative (COR) will work with the SMEs to ensure the contract is not breached and all terms are adhered to. • The Contractor shall provide the fo ll o wi ng o 5. 1 Service Plans o Offerors shall provide the following mobile device service re qui re me nts o Unlimited voice minutes o Unlimited text messages o Unlimited data usage -- 2 of 3 -- o No plans shall include Basic Termination Liability charges (BTL) or clauses o All plans shall include unlimited nights and weekends, unlimited mobile-to-mobile, and unlimited email/internet access for applicable devices 6. Security Requirements The C&A requirements do not apply, and a Security Accreditation Package is not required. At no time will the vendor be in contact or have access to VA sensitive information. VA sensitive information procedures will be followed by VA Handbook 6500. 6. 7. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). • Cellular network service will be activated on GFE cellphones currently on station. The COR is responsible for certifying that the work done under the contract is performed to time and standard specifications. 8. Place of Performance Data and cellular coverage throughout the State of California. 9. Period of Performance. The period of performance shall consist of a one-year base period and four one-year option periods. 10. Delivery Schedule The contractor must be able to provide basic service plans for up to 5 phones as part of this contract. 1 1. Invoice / Payment: Invoices shall be submitted and paid monthly in arrears via Tungsten -- 3 of 3 --