Family Connection Services at Rock Island Arsenal

1 Performance Work Statement Rock Island Arsenal Family Connections 04 June 2026 1. General Requirements: This is a non-personal services contract to provide services to military families in accordance with the Family Advocacy Program (FAP). The objective of this program is to prevent child abuse/neglect and other forms of family violence, to strengthen military families, and to enhance their ability to adapt to military life. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn, is responsible to the Government. 2. Description of Requirement: The contractor shall provide direct in person group- based services to military families in the Quad City area. Families eligible to receive services under this contract include active duty, National Guard, and Reserve service members from all branches of the military, and their dependents. Surviving family members of active duty are also eligible, as well as active-duty retirees. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, materials, supervision, as well as non-personal services necessary to perform direct group-based services as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform to the standards in the contract. The Contracting Officer’s Representative (COR) will be the main point of contact for day-to-day operations of the work to be performed. 3. Background: The FAP holds the responsibility in Department of the Army’s policy on the prevention, identification, reporting, investigation, and treatment of domestic violence and child abuse. The Contractor shall provide services to support this mission. 4. Scope: Contractor shall provide services to eligible families which are located within a 30-mile radius of Rock Island Arsenal. These services shall include dissemination of parenting material, facilitation of a weekly playgroup, and a monthly military and children activity. It is estimated that this program will require 50-60 hours per month in order to adequately perform all duties. Two Contractor employees may be necessary for larger events. Materials/services provided by the Contractor shall include: 4.1. Plan and facilitate the Discovery Time parent/child play group on a weekly basis. Contractor shall provide this play group to military families and shall be responsible for the costs of supplies, activity fees (i.e. museum fees), and the contractor’s transportation. At a minimum, each play group shall include an activity (craft, story, and any other relevant activities) and last 120 minutes in length. Parenting education, such as child development, setting boundaries or communication shall also be offered as part of each session. Topics should be relevant to the 0-5 age range. This can be in the form of class type, providing materials or in modeling such behaviors one on one with a -- 1 of 11 -- 2 parent as the contractor identifies the need of parent. Current attendance averages 15 participants. 4.2. Plan and facilitate monthly group activities that enrich the service member/child relationship. Length of activity shall be approximately 120 minutes. Provide service members with information on child development and act as a resource for information to assist service members in their parenting roles. Contractor shall be responsible for the costs of supplies, activity fees, and the contractor’s transportation. Current attendance averages 60 participants. 4.3. Provide parenting and family enrichment information on relevant topics to military parents with children aged birth through adolescence monthly. Contractor shall utilize a variety of methods to present this information to the intended population to include social media, newsletters, informational tables, and any other relevant materials. At a minimum, one parenting class shall be held per quarter for at least one hour in length on the installation. All eligible MWR patrons will be eligible to attend classes. Current attendance averages 10 participants. 4.4. Meet monthly with the Family Advocacy Program Manager (FAPM) to discuss program elements and plan for upcoming events. 4.5. Recognize the following Army observances during activities: Child Abuse Prevention Month (April), Month of the Military Child (April), Military Spouse Appreciation Day (May), Domestic Violence Awareness Month (October), and Military Family Appreciation Month (November). 4.6. Submit a written lesson plan to the COR to include a schedule of activities and events for the month at least six weeks prior to that month. For example, the lesson plan for October would be due by 20 August. The lesson plan shall include flyers for the events and materials needed to conduct an event. 4.7. Submit an After-Action Report (AAR) to the COR by the 5th of the following month for the previous month’s activities. This report shall include sign-in sheets from all events, participant evaluations, total contractors’ costs for each activity, and a summary of the month’s activities to include any issues, successes, or unresolved questions arising from the event. An acceptable quality level of performance will be conducts 95% of scheduled playgroups, monthly activities and quarterly classes without cancellation or rescheduling. Additionally, participants will be offered a survey after each activity to provide feedback. The FAPM, who also serves as the COR will review all evaluation forms on a monthly basis and needs assessments as submitted. 4.8. Establish program outcome evaluations that are measurable and submit progress on those objectives to the COR on a quarterly basis. 4.9. Report any suspected incidents of abuse or issues of concern to the FAPM. An annual mandatory reporter training will be facilitated by the FAPM wh…