Financial IT, ERP, and Business Process Support Services

1 Statement of Work American Battle Monuments Commission Financial IT, ERP, and Business Process Support Services 74330226R0060 1.0 Introduction 1.1 Agency mission and structure 1.1.1 The American Battle Monuments Commission (ABMC)—guardian of America’s overseas commemorative cemeteries and memorials—honors the service, achievements and sacrifice of United States Armed Forces. Since 1923, the Commission has executed this mission by (1) commemorating the achievements and sacrifices of United States Armed Forces where they have served overseas since April 6, 1917, through the erection and maintenance of suitable memorial shrines; (2) designing, constructing, operating and maintaining permanent American military burial grounds in foreign countries; and (3) controlling the design and construction on foreign soil of U.S. military memorials, monuments, and markers by other U.S. citizens and organizations, both public and private, and encouraging their maintenance. ABMC’s fiscal year 2026 appropriation of $110.0 million supports the continued commitment to the worldwide responsibilities that flow from this mission. 1.1.2 In performance of its mission, ABMC administers, operates and maintains 26 permanent American military cemeteries; 31 federal memorials, monuments, and markers; and eight nonfederal memorials. Three memorials are located in the United States; the remaining memorials and all of our cemeteries are located in 17 foreign countries, the U.S. Commonwealth of the Northern Mariana Islands, the Midway Atoll, and the British dependency of Gibraltar. These cemeteries and memorials are among the most beautiful and meticulously maintained shrines in the world. 1.1.3 ABMC also administers trust funds to (1) build memorials authorized by Congress but financed primarily from private contributions, commemorative coin proceeds, and investment earnings; and (2) maintain and repair nonfederal war memorials with private contributions. 1.1.4 ABMC’s policymaking body consists of a Board of Commissioners of up to 11 members appointed by the President of the United States for an indefinite term and whose members serve without pay. The commissioners establish policy for the Commission. ABMC’s daily operations are directed by an Executive Level Secretary, who is appointed by the President and assisted by a Deputy Secretary who is a member of the Senior Executive Service. 1.1.5 ABMC is staffed by approximately 400 full-time civilian employees, around 75 of whom are US citizens. The remaining 325+ civilian employees are foreign nationals employed in the 10 countries where ABMC cemeteries are located – six in Europe (France, Belgium, Italy, Netherlands, United Kingdom and Luxembourg), plus the Philippines, Tunisia, Panama and Mexico. 1.1.6 The Agency is headquartered in Arlington, Virginia, near Washington DC. The headquarters (“HQ”) office houses approximately 30 people, most of whom are full-time civil servants, as well as a few consultants. The focus of the headquarters office is interfacing with the federal government entities in Washington, and conducting the senior executive, managerial, and policy -- 1 of 7 -- 2 development aspects of the Agency. The Arlington office has a small Information Technology staff. 1.1.7 All but three of the facilities that ABMC manages are located on foreign soil, as described in Section 1.1.2. Because a majority of these locations are in Europe, ABMC has centralized an Overseas Operations (“OO”) office in Paris, France. This office houses about 40 full-time people, and another half dozen temporary employees, who oversee and administer the operations of all overseas cemeteries, memorials, and markers. 1.1.8 ABMC provides data network and information services to 26 cemetery sites (“CEM”). 1.1.9 Given the geographical scope of the Agency as described above, conducting business across multiple countries, in various time zones, with several languages, and multiple currencies creates challenges in communication, collaboration, and configuring system functionality to facilitate a diverse user community. 1.2 Information Technology Infrastructure Environment 1.2.1 The Agency has 2 offices and 26 cemeteries (sites) to which data network services and information services are delivered. The sites are located in 11 countries on 4 continents. 1.2.2 The Agency has a relatively stable user population of between 150 to 200 people, with little expected growth. The number of sites where data services are delivered will remain the same, barring Agency charter changes mandated by the US Congress. 1.2.3 The Agency has two small data centers, one located at its Arlington, Virginia headquarters office and the other at OO. 1.2.4 To facilitate meetings, ABMC maintains dedicated video teleconferencing facilities in the HQ and OO conference rooms. In addition, a portable unit is kept in the OO which can be setup in other European sites as necessary, and another unit is maintained at the Normandy American Cemetery. 1.3 Information Services 1.3.1 Interior Business Center (IBC): ABMC utilizes information services hosted by the Interior Business Center (IBC) within the Department of the Interior (DOI). Current services include: 1.3.1.1 OFF – Oracle Federal Financials: Since 2011, ABMC has utilized the Oracle Federal Financial Management System (FMS) services, including General Ledger, Purchasing, Procurement, Accounts Payable, Assets, Credit Card management, Discoverer reporting, and other related modules. 1.3.2 activPayroll 1.3.2.1 Foreign Service Nationals (FSN) payroll: Since 2013, ABMC has utilized activPayroll, a Scotland-based payroll and Human Resource services firm, to manage the payroll for the 320+ FSN employees in France, England, Luxembourg, Netherlands, Belgium, Italy, and Tunisia. The payroll system required substantial customization and development to fulfill governmental requirements and to interface with the US Treasury and the Agency’s financial management system…