Internet Service for Kilmer Hall Student Activity Center

STATEMENT OF WORK (SOW) Kilmer Hall Student Activity Center Internet Service 25 February 2026 1. SCOPE OF WORK: This SOW is for Internet Service for the Kilmer Hall Student Activity Center (SAC). The contractor shall maintain current or existing fiber/coax lines running from centralized base location to Kilmer Hall Student Activity Center. The contractor will provide Internet access that will enable Kilmer Hall consumers access to distributed communication services to end users. The current contractors used the same existing Spectrum fiber switch and the same Spectrum modem and router currently installed within our rack. The fiber switch is used for main internet, and the modem/router is used for fail-over internet in case main goes down. If contract is awarded, they may use these devices again if devices can produce the required outcome of service. If existing devices are known to be obsolete according to Spectrum, this will fall on the contractor’s responsibility for updated equipment for the required outcome. Maintenance and connectivity at 1 gigabyte over fiber line and 1 gigabyte over coax providing 2 gateways. (1 main line and back-up fail- over). 1.2 LOCATION: 3222 Corporal Johnson Rd, Bldg. 1477 JBSA Fort Sam Houston, TX 78234 1.3 PERIOD OF PERFORMANCE: Base Period: Option Year One: Option Year Two: 8/18/2026-8/17/2027 8/18/2027-8/17/2028 8/18/2028-8/17/2029 Option Year Three: 8/18/2029-8/17/2030 Option Year Four: 8/18/2030-8/17/2031 1.4 HOURS OF OPERATION: All work shall be performed during the normal duty hours of 7:30 A.M. to 4:30 P.M., Monday thru Friday except during Federal Holidays. If outside normal duty hours, contractor shall get pre-approval from the Government. This is only the initial setup of the fiber switch within the existing networking rack. All other thereafter remotely. 2. SPECIFIC TASKS: The Vendor will provide a dedicated fiber switch, modem and router to replace existing devices. If current devices are not obsolete the vendor can use existing devices. The contractor will be responsible for maintenance of dedicated fiber line or lines coming into building and provide static IP addresses to properly communicate with existing equipment currently in Kilmer Hall SAC. 2.1 SERVICE CALLS: The contractor will conduct pre-scheduled service calls for the purpose of conducting routine service and checking the general operation of the equipment they provide. Each service call will be scheduled in advance with the customer. Based upon the needs of the SAC, the schedule may be changed by mutual agreement. Within failure of any part whether it be software or hardware of the fiber line or switch, the Student Activity Center admin team will notify Contractor. Afterwards the contractor will have 24 hours to formulate a repair response. Once the repair solution is validated, 48 hours will be given to ship part, if necessary, and initiate the repair. -- 1 of 4 -- 2.2 SITE VISIT: Site visit will be held at 3222 Corporal Johnson Rd, Bldg. 1477, JBSA Fort Sam Houston, TX 78234. See RFQ for specific date and time. 3. COMPLIANCE: The contactor shall conduct all of its business on base in a professional and courteous manner. In addition, the contractor shall comply with customer service standards established by the FCC in accordance with the cable Television Consumer Protection and Competition Act of 1992 https://www.congress.gov/bill/102nd-congress/house-bill/4850 4. ACCESS The contractor will be responsible to maintain proper clearance and access to the base and facility to perform all functions within the contract. All contractors and sub-contractors employees working on JBSA Fort Sam Houston must be U.S. citizens and are subject to National Crime Information Check (NCIC). Workers entry must be coordinated in advance with the Governments Point of Contact or Contracting Officer. All contractors must enter JBSA Fort Sam Houston at the Walters Street Gate (Main Gate). 5. EQUIPMENT The equipment that we currently have is listed below: 1. Spectrum SAX1V1K Router 2. ADVA Model SSP 150CC GE 114 Fiber Switch 5.1 RACK ENCLOSURES The pictures below are the Rack Enclosures currently servicing the Student Activity Center. -- 2 of 4 -- -- 3 of 4 -- -- 4 of 4 --