J049--VA-26-00045201 New VA Central Office (VACO) PACS Maintenance Contract

1 PERFORMANCE WORK STATEMENT (PWS) DEPARTMENT OF VETERANS AFFAIRS VA Central Office (VACO), National Capital Region (NCR) Physical Access Control Systems (PACS) Maintenance Date: June 3, 2026 VA-26-00045201 PWS Version Number: 1.3 -- 1 of 75 -- 2 Contents 1.0 BACKGROUND ............................................................................................................ 4 2.0 APPLICABLE DOCUMENTS ........................................................................................ 4 3.0 SCOPE OF WORK ....................................................................................................... 9 4.0 PERFORMANCE DETAILS .......................................................................................... 9 4.1 PERFORMANCE PERIOD ........................................................................................ 9 4.2 PLACE OF PERFORMANCE .................................................................................. 10 4.3 TRAVEL .................................................................................................................. 10 5.0 SPECIFIC TASKS AND DELIVERABLES .................................................................. 10 5.1 PROJECT MANAGEMENT ..................................................................................... 10 5.1.1 CONTRACTOR PROJECT MANAGEMENT PLAN ................................... 10 5.1.2 KICKOFF MEETING .................................................................................. 10 5.1.3 REPORTING REQUIREMENTS ................................................................ 11 5.1.4 PRIVACY AND HIPAA TRAINING ............................................................. 12 5.1.5 CONTRACTOR PROJECT MANAGEMENT ............................................. 12 5.1.5.1 CONTRACT TECHNICIANS ..................................................................... 13 5.1.5.2 CONTRACTOR IDENTIFICATION AND ATTIRE ..................................... 15 5.2 PACS MAINTENANCE............................................................................................ 15 5.2.1 INITIAL PACS ASSESSMENT ................................................................... 16 5.2.2 PACS INVENTORY ASSESSMENT .......................................................... 17 5.2.3 PHYSICAL MAINTENANCE ...................................................................... 18 5.2.4 SOFTWARE AND SYSTEMS ADMINISTRATION .................................... 20 5.2.5 PREVENTATIVE MAINTENANCE ............................................................. 22 5.2.5.1 PREVENTATIVE MAINTENANCE CHECKLISTS .................................... 23 5.2.6 INSPECTION REQUIREMENTS ............................................................... 23 5.2.7 REMEDIAL MAINTENACE ........................................................................ 26 5.2.7.1 WORK ORDERS, INCIDENT REPORTING AND REPAIR TRACKING ... 28 5.2.8 EMERGENCY REMEDIAL MAINTENANCE .............................................. 30 5.2.8.1 SPECIAL CONDITIONS ........................................................................... 30 5.3 VIRTUAL MAINTENANCE ...................................................................................... 31 5.4 OPTION YEARS 1-4 ............................................................................................... 32 5.5 PHYSICAL RELOCATIONS/RENOVATIONS – OPTIONAL TASK 1 ...................... 32 5.6 MODERNIZATION MAINTENANCE – OPTIONAL TASK 2 .................................... 34 6.0 GENERAL REQUIREMENTS ..................................................................................... 35 6.1 ENTERPRISE AND IT FRAMEWORK .................................................................... 35 6.1.1 VA TECHNICAL REFERENCE MODEL .................................................... 35 6.1.2 ZERO TRUST – VA CRITICAL SECURITY CONTROLS .......................... 35 6.1.3 FEDERAL IDENTITY, CREDENTIAL, AND ACCESS MANAGEMENT (FICAM) 35 6.1.4 INTERNET PROTOCOL VERSION 6 (IPv6) ............................................. 37 6.1.5 TRUSTED INTERNET CONNECTION (TIC) ............................................. 37 6.1.6 STANDARD COMPUTER CONFIGURATION ........................................... 37 6.1.7 VETERAN FOCUSED INTEGRATION PROCESS (VIP) AND PRODUCT LINE MANAGEMENT (PLM) ........................................................................................... 38 6.1.8 PROCESS ASSET LIBRARY (PAL) .......................................................... 38 6.1.9 AUTHORITATIVE DATA SOURCES ......................................................... 39 6.1.10 SOCIAL SECURITY NUMBER (SSN) REDUCTION ................................. 40 -- 2 of 75 -- 3 6.1.11 SOFTWARE AND LICENSING REQUIREMENTS .................................... 40 6.1.12 GENERATIVE ARTIFICIAL INTELLIGENCE REQUIREMENTS ............... 40 6.1.12.1 AI SYSTEM/LLM DEVELOPMENT AND OPERATION DOCUMENTATION REQUIREMENTS ....................................................................................................... 42 6.1.12.2 MONITORING, REPORTING, AND CORRECTIVE ACTION ................... 43 6.1.12.3 AI MODEL UPDATES AND CHANGE DISCLOSURES ............................ 44 6.2 SECURITY AND PRIVACY REQUIREMENTS ....................................................... 44 6.2.1 POSITION/TASK RISK DESIGNATION LEVEL(S) .................................... 44 6.2.2 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS .................. 45 6.3 METHOD AND DISTRIBUTION OF DELIVERABLES ............................................ 46 6.4 PERFORMANCE METRICS ................................................................................... 46 6.5 FACILITY/RESOURCE PROVISIONS .................................................................... 47 6.6 GOVERNMENT FURNISHED PROPERTY ............................................................ 48 6.7 SHIPMENT OF HARDWARE OR EQUIPMENT ..................................................... 50 ADDENDUM A – ADDITIONAL VA REQUIREMENTS, CONSOLIDATED…