Locksmith Services

1 LOCKSMITH STATEMENT OF WORK Department of State Locksmith Services -- 1 of 42 -- 2 TABLE OF CONTENTS LOCKSMITH SERVICES STATEMENT OF WORK I. INTRODUCTION .................................................................................................................................................... 5 A. Contract Type .................................................................................................................................................... 5 1. Labor ........................................................................................................................................................... 5 2. Materials ...................................................................................................................................................... 5 3. Other Direct Costs (ODCs) ......................................................................................................................... 5 B. Required Locksmith Services ............................................................................................................................ 6 II. DEFINITIONS, ACRONYMS, AND ABBREVIATIONS ................................................................................. 6 A. Definitions ......................................................................................................................................................... 6 1. Greater Washington Metropolitan Area ...................................................................................................... 6 2. Work Order ................................................................................................................................................. 6 3. Project Work Order ..................................................................................................................................... 7 4. Routine Work .............................................................................................................................................. 7 5. Emergency Work......................................................................................................................................... 7 B. Acronyms and Abbreviations ............................................................................................................................ 8 III. SCOPE OF WORK............................................................................................................................................... 8 A. Type and Schedule for Work Orders ................................................................................................................. 9 1. Work Orders ................................................................................................................................................ 9 2. Project Work Orders.................................................................................................................................... 9 B. Work Order Response and Completion Requirements .................................................................................... 10 Greater Washington Metropolitan Area ........................................................................................................ 10 Outside Greater Washington Metropolitan Area ........................................................................................... 10 C. Estimated Workload ........................................................................................................................................ 10 IV. LOCKSMITH TASKS ........................................................................................................................................ 10 A. Combination and Pushbutton Lock Services ................................................................................................... 11 B. Combination Changes ...................................................................................................................................... 11 C. Neutralization and Drilling .............................................................................................................................. 11 D. Safes, Containers, and Vault Doors ................................................................................................................. 12 E. Installation of Locking Devices ....................................................................................................................... 12 F. Installation Procedures ..................................................................................................................................... 12 G. Additional Duties............................................................................................................................................. 13 V. MANAGEMENT AND ADMINISTRATIVE REQUIREMENTS .................................................................. 13 A. Quality Control Plan (QCP)............................................................................................................................. 13 B. Reporting Requirements .................................................................................................................................. 13 1. Weekly Reports ......................................................................................................................................... 13 2. Bi-Weekly Meetings.................................................................................................................................. 14 3. Monthly Billing Reports ............................................................................................................................ 14 4. Monthly Backlog Reports ......................................................................................................................... 14 5. Periodic Status Reports ................................................................…