MAINTENANCE AND REPAIR OF ELECTRO-ACOUSTIC EMERGENCY WARNING SYSTEMS (ELA) WITHIN USAG ANSBACH

PERFORMANCE WORK STATEMENT (PWS) MAINTENANCE AND REPAIR OF ELECTRO-ACOUSTIC EMERGENCY WARNING SYSTEMS (ELA) WITHIN USAG ANSBACH Contract Number: Award Date: Part 1 General Information 1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. 1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Repair and Maintenance Work of Electro-Acoustic Emergency Warning Systems (ELA Systems). 1.2 Background: This is a contract renewal. The original contract was established to protect the safety of the community members during emergencies (for example, fires or other critical events). When emergency occurs or when important information must be transmitted, the electro-acoustic emergency warning systems broadcast audible signals to alert and instruct occupants. 1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform the Maintenance and Repairs of Warning systems within USAG Ansbach. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents. 1.4 Objectives: The objective of this contract is to ensure the safety, security, and situational awareness of the USAG Ansbach community through highly reliable emergency communication. The objectives of this contract are: Ensure Maximum Operational Readiness: Guarantee that all mass notification and electro-acoustic warning systems are continuously available and fully functional to protect the life, health, and safety of personnel during critical events and emergencies. Maintain Strict Safety and Regulatory Compliance: Ensure all emergency warning infrastructure consistently operates in strict adherence to required technical and host-nation safety standards (including DIN 14675 and VDE 0833) to minimize risk and mitigate potential liabilities. Optimize System Reliability and Lifecycle: Minimize critical system downtime and prevent catastrophic hardware failures through proactive, high-quality preventative maintenance and rapid, effective emergency repairs. 1.5 General Information 1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) calendar days after date of contract award (Deliverable A.001). The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) calendar days. If the Government has provided comments, the Contractor shall then have ten (10) calendar days. to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than thirty (30) calendar days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable: a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team. b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals)? c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses? d. How will the Contractor monitor and ensure staff qualifications remain current and valid including DOCPER processes/approvals throughout contract performance? e. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control)? f. How will the Contractor inventory and track maintenance of all Government Provided Equipment / Materials? g. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future? h. How will the Contractor file and save all Quality Control related documents for the life of the contract plus 5 years? 1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within (1) calendar day of identifying those issues of identifying those issues. Verbal reports shall be followed up by written reports seven (7) days (Deliverable A.002). 1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds). 1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of an…