Motorola Radio Infrastructure and hand- held/mobile radio maintenance and support services

Background: DLA operates a variety of radio communication systems and equipment at several DLA locations throughout the world, such as ASTRO25 Trunked Systems. Given the criticality of these communications systems to daily operational functions, DLA must ensure that all trunked radio equipment is functioning at all times. The primary means of communications for DLA Emergency Services is the Trunked Radio System. This Statement of Work identifies the Government’s requirements to ensure continuous operational efficiency related to the DLA Enterprise Radio communications infrastructure. Objective: To maintain an Enterprise Trunked Radio System Maintenance contract for DLA radio infrastructure, services, and subscriber units. There will be Infrastructure Repair with Life Cycle Support Services to include Technical Support and other services as indicated in the below chart. This contract will consist of one base year and two 12- month options. Currently DLA is obtaining this support under contract SP4701-20-C-0073 which expires September 2, 2023. The periods of performance are as follows: Base Period: 9/3/2026 – 9/2/2027 Option Period 1: 9/3/2027 – 9/2/2028 Option Period 2: 9/3/2028 – 9/2/2029 The table below depicts the sites and the services that DLA requires under this contract in addition to all DLA Sites worldwide, including Non-Recurring Services. Travel will NOT be reimbursed. Advanced Plus Services Richmond Columbus Mechanicsburg New Cumberland Tracy Red River Carlisle Barracks Remote Sites 24x7x365 Technical Support x x x x x x Onsite Support x x x x x x Infrastructure Repair with Advanced Replacement x x x x x x Network Preventative Maintenance x x x x x x Local Radio Support x x x x x x Radio Subscriber Repairs x x x x x x x System Security Updates x x x x x x STIG Backporting x x x x x NICE Recorder x x x x x EDGE Availability Support x x x x x STATEMENT OF WORK DLA Enterprise Land Mobile Radio System ANNUAL MAINTENANCE -- 1 of 10 -- DLA Remote Sites: Albany, GA Anniston, AL Battle Creek, MI Bremerton, WA Camp Pendleton, CA Corpus Christie, TX Davis Monthan AFB, AZ Ft. Campbell, KY Guam Hawaii Hill AFB, UT Japan Kuwait, Camp Arifijan Letterkenny, PA Norfolk, VA Okinawa Qatar Red River, TX Tinker AFB, OK Tobyhanna, PA Warner Robins AFB, GA Requirements under this Statement of Work: Technical Support Requirements Require 24/7, 365-days a year, System Technical Support via Telephone • The Contractor shall work closely with the government representative to help identify and resolve network issues. • The Contractor shall dispatch to the government site a qualified technician to correct any identified problems on the system. • The Contractor shall confirm that each piece of Radio System Network equipment being repaired or shipped into the Motorola Depot for repairs or replacement is covered under this contract and advise DLA accordingly. On-Site Support ‘Dispatch Service and On-Site Infrastructure Response’ Motorola Dispatch and On-Site Infrastructure Response Services • The Contractor shall ensure that a Motorola-trained and qualified technician is dispatched to diagnose and restore the communications network as required. • The Contractor shall comply with standard Motorola response times in arriving on-site to the government Radio Frequency (RF) Site. • The Contractor shall notify the government representative once he/she arrives at the government Radio Frequency (RF) Site. • The Contractor shall restore the system by performing basic troubleshooting at the Radio Frequency (RF) Site. • The Contractor shall open a trouble case with Motorola System Support Center and provide the case number to the government representative. • The Contractor shall provide all updates to the case to the government representative. • The Contractor shall escalate the case to the Motorola System Support Center or Motorola Product Engineering Teams as needed if he/she is unable to resolve the issue. • The Contractor shall verify resolution and, with Government approval, close the case with the Motorola System Support Center. • The Contractor shall provide written records of all service activity (upon demand) to provide a comprehensive history of site performance, system issues, and resolutions. System Upgrade Agreement x x x x x x x Emergency Call Box Support x Non-Recurring Services ($125k) x x x x x x x -- 2 of 10 -- Infrastructure Repair with Advance Replacement of System Equipment Contractor shall repair all identified Motorola infrastructure equipment, as well as equipment from third-party infrastructure vendors. • The Contractor shall coordinate all repairs through a certified local Motorola Service Shop. • The Contractor shall provide Advanced Replacement of any malfunctioning system equipment to the proper DLA site within 24 hours. This system equipment shall be pre- identified on Motorola’s DLA Equipment List records as well as DLA’s equipment records. • DLA Radio System Infrastructure consists of (but is not limited to): • 18 KVL-5000’s (Distributed between 5 DLA ELMR Sites and 3 CIT Ops Sites) • DLA Richmond: o Motorola Radio System Core equipment at the Master Site in Richmond, VA, along with all associated radio system network equipment 1 CRYPTR ii T7539A 2 desk set radio gateway unit F7979A 1 GCP Site Controller T7038A 1 GTR8000 Repeater Site T7054A 1 GX4004 PROVENTIA L3612A 1 HP Color Laser Jet Enterprise M553 B5L25AR 1 HP2620-24 CN48DRR12Y 1 HP2620-24 T7854A 1 HP2620-24 CLN1856 1 HP2620-24 CLN1856 1 HP2620-24 CLN1856A 1 HPE3800 T7856A 1 Juniper Router DSSRX550645AP 1 KMF DL380 G8 Server TT2551 1 LX4000T MRV SAA MDM SVR TT2022 1 LX4000T MRV TERM SERVER TT2022 1 MOTOROLA GGM8000 SPM01SUM0238 1 Motorola S6000 Router T7483A 1 Motorola KRYPTR SQM01SUM0222 1 NAS 8TB STORAGE SEAGATE 3 PWR SUPPLY GTX4-1000RT120 13 radio desk set MCD5000 F2380A 1 HP Swit…