Description
STATEMENT OF WORK (SOW)
Video Surveillance System Installation and Upgrade – Indian Health Service
Facilities
Albuquerque Area Indian Health Service (IHS)
April 2026
2. BACKGROUND
The Albuquerque Area Indian Health Service (IHS), an agency within the U.S. Department
of Health and Human Services, requires the installation and upgrade of video surveillance
systems at multiple healthcare facilities. These systems are intended to enhance physical
security, safeguard controlled substances, and support compliance with federal security
requirements.
This requirement is based on site walkthroughs and video surveillance surveys conducted
in August 2024 by Puyenpa, which identified existing conditions, security gaps,
environmental constraints, and recommended system architecture. The surveys focused
on pharmacy areas, medication storage rooms, LAN rooms, adjoining corridors, and select
exterior areas.
3. SCOPE
The Contractor shall provide all management, labor, equipment, materials, tools,
transportation, supervision, and incidentals necessary to design (as required), furnish,
install, configure, applicable test certifications, and commission complete and
operational IP-based video surveillance systems at the locations identified in Section 4.
The Contractor shall submit design documentation for Government approval prior to
procurement and installation.
All work shall be performed in accordance with this SOW and applicable federal, state, and
local requirements.
The Contractor shall provide a complete and fully functional system, including all
incidental materials and components necessary for operation, whether or not explicitly
listed in this SOW.
4. LOCATIONS
The scope of this SOW applies to the following IHS facilities:
1. Cochiti Health Clinic – Cochiti Pueblo, New Mexico
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2. Santa Clara Indian Health Center – Española, New Mexico
3. Taos Picuris Service Unit – Taos, New Mexico
4. Ute Mountain Ute Health Center – Towaoc, Colorado
Facility addresses and Points of Contact (POCs) will be provided at contract award.
5. REQUIREMENTS
5.1 General Technical Requirements
The Contractor shall: - Provide a modern, IP-based video surveillance solution suitable for
healthcare environments. – Ensure compatibility with existing infrastructure where
applicable. - Ensure system coverage of pharmacies, medication storage areas, LAN
rooms, and associated hallways as identified in survey documentation. - Provide a system
capable of supporting a minimum of thirty-one (30) days of video retention, configurable
based on resolution and frame rate. - Implement digital privacy masking for sensitive areas
including, but not limited to, computer monitors, safe keypads, and protected
workstations. - Ensure all equipment is new, commercially available, and supported by the
manufacturer at the time of installation.
5.2 Performance Requirements
Provide continuous coverage of all Critical Areas with no blind spots. Cameras shall be
positioned to capture full facial views at entry/exit and pharmacy interaction points.
Minimum image density: 80 pixels per foot (px/ft) at target identification zones. Video shall
be usable for investigative and audit purposes
5.2 Contractor Qualifications and Experience
The Contractor shall demonstrate relevant experience and technical capability to
successfully perform work in active healthcare environments. At a minimum, the
Contractor shall: - Demonstrate experience within the past five (5) years of successfully
providing a full turnkey IP-based video surveillance systems in operational healthcare
facilities. - Demonstrate successful experience providing video surveillance coverage for
pharmacy areas, medication storage rooms, or other controlled-access environments. -
Demonstrate experience working in occupied facilities where construction activities must
be coordinated to minimize disruption to clinical operations. - Demonstrate familiarity with
ceiling types, structural conditions, and environmental constraints commonly found in
healthcare facilities, including drop ceilings, hard ceilings, and restricted work areas. The
Contractor shall have all video and data installations accomplished by certified personnel.
Experience shall be documented through past performance references, project
descriptions, or other information submitted with the offer.
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5.3 System Design and Engineering
The Contractor shall: - Review survey reports, camera layouts, and floor plans prior to
installation. - Validate camera placement, mounting heights, and fields of view during a
pre-installation coordination meeting. – Submit camera layouts with fields of view and
pixel density calculations. – Submit storage calculations demonstrating 30-day retention.
Coordinate with the Government’s Contracting Officer Representative (COR) to confirm
the final Video Management System (VMS) platform prior to procurement, acknowledging
that certain legacy platforms identified in surveys may be end-of-life. Cameras must be
positioned to eliminate blind spots and monitor all "critical areas," including:
• Entrances and Exits: Must be positioned to record a clear full-face view rather
than just the tops of heads.
• High-Risk Zones: The Indian Health Service (IHS) and other federal guidelines
specify coverage for:
o Prescription filling and dispensing counters.
o Controlled substance safes and bulk storage areas.
o Automated dispensing units (e.g., ScriptPro).
o Patient reception and counseling rooms.
5.3 Equipment Furnishing
• The Contractor shall furnish, at a minimum: - Fixed dome, multi-sensor,
hemispheric, and PTZ IP cameras as required by each site. - Network Video
Recorders (NVRs) or VMS servers with RAID storage. - Managed Power-over-
Ethernet (PoE) network switches. – Cat6 patch panels, uninterruptible power
supplies (UPS), monitors, decoders, and control peripherals. - All mounting
hardware, backboxes, ceiling grid supports, conduit, j-hooks, and cable
management accessories.
o Camera Re…
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