Q522--Teleradiology Services - IDIQ POP: 09/01/2026-08/31/2031 Total SDVOSB Set-aside This is not a request for a Quote.

Quality Assurance Surveillance Plan (QASP): This QASP shall be changed at the sole discretion of the Government throughout the life of the contract via a unilaterally awarded modification. Performance Objective SOW Paragraph Performance Measure 1. Prompt delivery of interpretations and return of films. 1.c. and 1.d.. Zero tolerance for late reports 2. Availability of Radiologist. 1.a. Zero tolerance for non-availability 3. Maintains patient privacy/confidentiality. Special Contract Requirements Standard is zero breaches of privacy 4. Maintains appropriate Federal, state licensure/ certification requirements Special Contract Requirements Mandatory prior to performance of duties 5. All documentation will meet or exceed standards, to include but not limited to accuracy, content and signature. 1.d. Zero tolerance for violations 6. Timeliness – Patient Records. Reports are to be completed and verified within 48 hours of exam registration. Stat reports must be faxed to requesting clinician within 45 minutes of when the contractor receives request. All critical/emergent exam results must be called to requesting clinician and this is documented in the final report (clinician name, date, and time). 1.f. 95% Compliance Acceptable Quality Level COTR will monitor Zero tolerance for violations. 7. Adheres to all HIPAA requirements. Special Contract Requirements Standard is zero breaches of HIPAA requirements. 8. Adequate Coverage 1.a. 100% Acceptable Quality Level COTR will monitor Zero tolerance for violations. -- 1 of 2 -- (a) The Government will periodically evaluate the Contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates. VAPHS Quality Assurance Personnel will validate any complaints and report to the Government Contracting Officer who will then take necessary action to enforce contract compliance. (b) If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may result in contract termination. -- 2 of 2 --