S216--TRU-D Service Agreement

Performance Work Statement (PWS) 1. Introduction The purpose of this specification is to provide Preventive Maintenance on the Tru-D® SmartUVC equipment located at the Rocky Mountain Regional Department of Veterans Affairs Medical Center in Aurora, CO. The contractor shall provide all necessary labor, transportation, and parts to ensure the proper functioning of the equipment. 2. Scope of Work The scope of this work includes the following: Preventive maintenance and service agreement for the specified Tru-D® SmartUVC equipment. Equipment covered under this agreement includes: TRU-D86, TRU-D299, TRU-D303, TRU-D304, TRU-D424, TRU-D425, TRU-D766, TRU-D767. 3. Work Requirements Onsite work shall be completed between the hours of 7:30 am - 4:00 pm, Monday through Sunday. The Tru-D® SmartUVC equipment is to be used for disinfecting patient rooms, offices, and exam rooms. The service agreement will provide on-call technical support available 24 hours per day, 7 days a week. Equipment must have a loaner unit onsite within 72 hours if factory service is required. Ipad Mini and Ipod door Guard backup must be available onsite 24 hours a day. Annual hospital site visits required for preventive maintenance, sensor calibration, and device tune-up. Comprehensive warranty to cover defects or workmanship. Complete bulb protection plan and replacement bulbs at the end of their life. Tru-D application upgrades will be provided as released. Continuous training and education for operators and managers. Devices will be back in service with onsite repair within 48 hours of reported issues. 4. Technology Requirements 24/7 availability of Tru-D® technicians via telephone and email. Access to the Tru-D® Web Portal for usage analytics: Password-protected access Customized dashboard with usage graphs and search features Permanent archive of data Access to the Outbreak Loaner Pool: 30-day no cost use of additional Tru-D device (shipping charges apply) Shipment within 72 hours of outbreak notification One outbreak loaner device annually 5. Warranty A comprehensive one-year warranty covering defects and workmanship. Service commitment includes: 24/7 technical support availability Response and resolution plan within 24 hours of service notification Device back in service within 48 hours with onsite repair Loaner unit onsite within 72 hours if required Annual hospital site visits for preventive maintenance, sensor calibration, and device tune-up Complete bulb protection plan and replacement bulbs at the end of their life Continuous training and education for operators and managers 6. Service Commitment 24/7 availability of Tru-D technicians via phone and email. Response and resolution plan within 24 hours of service notification. Device back in service within 48 hours with onsite repair. Loaner unit onsite within 72 hours if factory service is required. Controllers and Door Monitor backup clone onsite within 24 hours. Annual hospital site visit for preventive maintenance, sensor calibration, and device tune-up. Complete bulb protection plan and replacement bulbs at the end of their life. Tru-D App upgrades as released. Continuous training and education for operators and managers. 7. Acceptable Quality Levels (AQL) Timeliness: 100% of preventive maintenance services performed within scheduled hours. Technical Support Availability: 100% availability of technical support 24/7. Loaner Equipment Provision: 100% compliance with providing loaner equipment within 72 hours. Repair Timeliness: 100% of devices repaired and back in service within 48 hours. Annual Preventive Maintenance Visits: 100% completion of annual site visits. Training and Education: Regular and comprehensive training is continuously provided. 8. Documentation The contractor shall maintain detailed records of all maintenance activities, repairs, training sessions, and equipment replacements. These records shall be provided to the VA upon request. 9. Discrepancies Any discrepancies in performance will be documented and reported immediately to the contractor for resolution. Persistent issues will be escalated and may result in penalties or termination of the contract..