Telephone Operator/Switchboard Services

SUBJECT* Remote Health Record Coding Services GENERAL INFORMATION CONTRACTING OFFICE’S ZIP CODE* 95652 SOLICITATION NUMBER* 36C26126Q0597 RESPONSE DATE/TIME/ZONE 06-09-2026 10AM PACIFIC TIME, LOS ANGELES, USA ARCHIVE 30 DAYS AFTER THE RESPONSE DATE RECOVERY ACT FUNDS N SET-ASIDE PRODUCT SERVICE CODE* R426 NAICS CODE* 561421 CONTRACTING OFFICE ADDRESS Department of Veterans Affairs Network Contracting Office (NCO) 21 POINT OF CONTACT* Contracting Officer Cynthia Diezel cynthia.diezel@va.gov 916-923-4567 PLACE OF PERFORMANCE ADDRESS VA Central California Health Care System 2815 E Clinton Ave Fresno, CA 93703 POSTAL CODE COUNTRY ADDITIONAL INFORMATION AGENCY’S URL URL DESCRIPTION AGENCY CONTACT’S EMAIL ADDRESS EMAIL DESCRIPTION DESCRIPTION Performance Work StatementTelephone Operator / Switchboard ServicesVA Central California Health Care System Section 1: General Information 1.1 General: This is a non-personnel services contract to provide telephone operator / switchboard services for the VA Central California Health Care System (VACCHCS). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. 1.2 Period of Performance: Base Year: October 1, 2026 to September 30, 2027 Option Year 1: October 1, 2027 to September 30, 2028Option Year 2: October 1, 2028 to September 30, 2029 Option Year 3: October 1, 2029 to September 30, 2030Option Year 4: October 1, 2030 to September 30, 2031 1.3 Place of Performance: VA Central California Health Care SystemBuilding 12615 E. Clinton AveFresno, CA 93703 1.4 Hours of Operation: Normal hours of operation are 24 hours a day, seven days a week, including Federal Holidays. 1.5 Type of Contract: The government will award a Firm Fixed Price contract. 1.6 Invoicing: All invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests. VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/US/en/veterans-affairs/ to begin submitting electronic invoices, free of charge. More information on the VA Financial Services Center is available at http://www.fsc.va.gov/einvoice.asp. Vendor e-Invoice Set-Up Information: Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing, free of charge. If you have questions about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below: Tungsten e-Invoice Setup Information: 1-877-489-6135 Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com FSC e-Invoice Contact Information: 1-877-353-9791 FSC e-invoice email: vafsccshd@va.gov Section 2: Definitions & Acronyms 2.1 Definitions: Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime. Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor. Work Day. The number of hours per day the Contractor provides services in accordance with the contract. Work Week. Monday through Friday, unless specified otherwise. 2.2 Acronyms: COR Contracting Officer RepresentativeFTS Federal Telecommunication SystemsGOCO Government-Owned Contractor OperatedIRMS Information Resources Management ServiceMACS Moves, adds, and changesOSHA Occupational Safety and Health ActPWS Performance Work StatementQASP Quality Assurance Surveillance PlanVA Veterans AffairsVACCHCS Veterans Affairs Central California Health Care System Section 3: Government Furnished Property, Equipment, and Services 3.1 The Government will provide the facilities, all-necessary equipment, furnishings and materials to perform the required services. The Contractor shall provide materials particular to the operation of the Contractor's business. 3.2 The Government will furnish all or make available facilities for the Contractor. Facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work areas have been established. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazards exist, or that work area procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the Contractor. Compliance with the Occupational Safety and Health Act and other applicable laws and regulations for the protection of employee is exclusively the obligation of the Contractor and the Government will assume no liability or responsibility for the Contractor's compliance or noncompliance with such responsibilities, with the following exception, if OSHA hazards arc found in the Government- furnished facility, the Government developed and approved plans of abatement, taking into account safety and health priorities. A higher priority of correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. Prior to any modification of the facilities performed by the contractor, the Contractor must notify the Contracting Officer and provide documentation describing in detail the modification requested. No alteration to the facilities shall be made without specific written permission from the Contracting Officer; however, in the case of alterations necessary for OSHA c…