7A20--NEW- Contract Management Solution (CMS)(VA-26-00066426)

PERFORMANCE WORK STATEMENT (PWS) DEPARTMENT OF VETERANS AFFAIRS (VA) Office of Procurement VA Enterprise Contract Management System (CMS) Date: July 16, 2026 VA-26-00066426 PWS Version Number: 1.0 CONTENTS CONTENTS 2 1.0 BACKGROUND 5 2.0 APPLICABLE DOCUMENTS 6 3.0 SCOPE OF WORK 10 4.0 PERFORMANCE DETAILS 12 4.1 PERFORMANCE PERIOD 12 4.2 PLACE OF PERFORMANCE 13 4.3 TRAVEL 13 5.0 SPECIFIC TASKS AND DELIVERABLES 13 5.1 PROJECT MANAGEMENT 13 5.1.1 CONTRACTOR PROJECT MANAGEMENT PLAN 14 5.1.2 REPORTING REQUIREMENTS 15 5.1.3 INTEGRATED MASTER SCHEDULE 15 5.1.4 RISK MANAGEMENT 16 5.1.5 KEY PERSONNEL AND STAFFING 16 5.1.6 STAFFING PLAN 19 5.1.7 QUALITY ASSURANCE AND QUALITY CONTROL 20 5.1.8 KICKOFF MEETING 20 5.2 ACQUISITION LIFECYCLE FUNCTIONALITY 22 5.2.1 CONTRACT WRITING SYSTEM 22 5.2.2 LEASE AGREEMENT MANAGEMENT 23 5.2.3 VENDOR MANAGEMENT 23 5.2.4 ORDER MANAGEMENT 24 5.2.5 POST-AWARD MANAGEMENT 25 5.2.6 REQUIREMENTS COLLABORATION 25 5.2.7 RATIFICATION MANAGEMENT (RM) 26 5.2.8 ORDERING OFFICER MANAGEMENT 26 5.2.9 CONTRACT CATALOG (CC) 27 5.2.10 MARKET RESEARCH 27 5.2.11 CONTRACT CLOSEOUT 28 5.2.12 WORKLOAD MANAGEMENT 29 5.2.13 DATA INTEGRITY AND COMPLIANCE 30 5.2.14 INTEGRATIONS 31 5.2.15 INTERFACE DEVELOPMENT 39 5.2.16 INTERFACE ANALYSIS, DESIGN, AND REQUIREMENTS 39 5.2.17 ACCESS CONTROL 40 5.2.18 USABILITY AND WORKFLOWS 41 5.2.19 AUDIT AND COMPLIANCE FEATURES 42 5.2.20 AUTOMATION, SYSTEM, AND DATA INTEGRATION 43 5.2.21 BUSINESS PROCESS MODELING AND USE CASE DOCUMENTATION 44 5.2.22 TECHNICAL ARCHITECTURE & SOLUTION DESIGN 44 5.3 ENHANCEMENT, CUSTOMIZATION & CONFIGURATION SERVICES 45 5.3.1 CONFIGURATION 46 5.3.2 SPRINT DEMONSTRATIONS 46 5.3.3 RELEASE PLANNING AND DEPLOYMENT COORDINATION 48 5.3.4 REQUIREMENTS ANALYSIS AND BACKLOG MANAGEMENT 49 5.4 TESTING AND QUALITY ASSURANCE 50 5.4.1 TEST PLANNING 50 5.4.2 TEST EXECUTION AND AUTOMATION 52 5.4.3 SYSTEM AND FUNCTIONAL TESTING 53 5.4.4 PERFORMANCE AND LOAD TESTING 54 5.4.5 USER ACCEPTANCE TESTING SUPPORT 55 5.4.6 DEFECT MANAGEMENT AND QUALITY CONTROL 56 5.5 TRAINING 57 5.6 CHANGE AND RELEASE MANAGEMENT 58 5.7 COMMUNICATIONS / STAKEHOLDER ENGAGEMENT 59 5.8 APPLICATION PERFORMANCE AND SUPPORT 60 5.8.1 INCIDENT, PROBLEM, AND SERVICE REQUEST MANAGEMENT 60 5.9 DATA MANAGEMENT 63 5.9.1 DATA PREPARATION & MAPPING 63 5.9.2 DATA INTEGRITY AND VALIDATION 63 5.9.3 DATA MIGRATION: 63 5.9.4 ACCEPTANCE TESTING AND VALIDATION: 64 5.9.5 POST-MIGRATION PROCEDURES 64 5.9.6 DATA SYNCHRONIZATION 65 5.10 TRANSITION 65 5.10.1 TRANSITION-IN / IMPLEMENTATION 65 5.10.2 TRANSITION-OUT (OPTIONAL TASK 1) 65 5.11 OPTIONAL TASKS 66 5.11.1 FITARA (Optional Task 2) 66 5.11.2 ADDITIONAL SUPPORT 68 6.0 GENERAL REQUIREMENTS 68 6.1 ENTERPRISE AND IT FRAMEWORK 68 6.1.1 VA TECHNICAL REFERENCE MODEL 69 6.1.2 ZERO TRUST – VA CRITICAL SECURITY CONTROLS 69 6.1.3 FEDERAL IDENTITY, CREDENTIAL, AND ACCESS MANAGEMENT (FICAM) 69 6.1.4 INTERNET PROTOCOL VERSION 6 (IPv6) 71 6.1.5 TRUSTED INTERNET CONNECTION (TIC) 71 6.1.6 STANDARD COMPUTER CONFIGURATION 72 6.1.7 VETERAN FOCUSED INTEGRATION PROCESS (VIP) AND PRODUCT LINE MANAGEMENT (PLM) 72 6.1.8 PROCESS ASSET LIBRARY (PAL) 73 6.1.9 AUTHORITATIVE DATA SOURCES 73 6.1.10 SOCIAL SECURITY NUMBER (SSN) REDUCTION 74 6.1.11 SOFTWARE AND LICENSING REQUIREMENTS 75 6.1.12 GENERATIVE ARTIFICIAL INTELLIGENCE REQUIREMENTS 75 6.1.13 AI SYSTEM/LLM DEVELOPMENT AND OPERATION DOCUMENTATION REQUIREMENTS 76 6.1.14 MONITORING, REPORTING, AND CORRECTIVE ACTION 78 6.1.15 AI MODEL UPDATES AND CHANGE DISCLOSURES 79 6.1.16 SOURCE CODE HARMONIZATION AND REUSE IN INFORMATION TECHNOLOGY (SHARE IT Act) 79 6.2 SECURITY AND PRIVACY REQUIREMENTS 80 6.2.1 POSITION/TASK RISK DESIGNATION LEVEL(S) 80 6.2.2 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS 81 6.3 METHOD AND DISTRIBUTION OF DELIVERABLES 83 6.4 PERFORMANCE METRICS 83 6.5 GOVERNMENT FURNISHED PROPERTY 84 ADDENDUM A – ADDITIONAL VA REQUIREMENTS, CONSOLIDATED 86 ADDENDUM B – VA INFORMATION AND INFORMATION SYSTEM SECURITY/ PRIVACY LANGUAGE 92 ACRONYMS 109 1.0 BACKGROUND The Department of Veterans Affairs (VA), Office of Acquisition, Logistics, and Construction strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner. VA depends on Information Technology (IT) systems to meet mission goals. VA is one of the largest consumers of commercially acquired goods and services in the Federal Government. The VA operates from many locations throughout the United States supporting Veterans and their families. The Office of Procurement under the leadership of the Senior Procurement Executive (SPE) is responsible for Department-wide Acquisition Management and oversight for policy development, workforce development, supply chain management and Acquisition Business Systems management.   The program office, Procurement Systems Management (PSM), is responsible for configuration management, change management, communication management, understanding technical and functional capabilities required by the VA Acquisition Workforce (AWF) and aligning with the VA Strategic Objectives related to modernization and transformation. This work is vital to improving, modernizing, and transforming acquisition management across the enterprise along with intentional timely deployment of emerging technology to integrate enterprise acquisition standards for the four cornerstones:   Acquisition Policy – Builds on federal mandates and regulatory guidance, develops and manages the direction of acquisition policy for the Department. Ensures compliance when making acquisition decisions. Requires the latest technology in acquisition business systems to properly align electronic processes with frequently chan…