Conference Room DVLED Audio and Video System Upgrade

n u -- 1 of 4 -- -- 2 of 4 -- 7.0 Technical Contractual Requirements 7.1 Technical Refresh In order to ensure new design enhancements and technological updates or advances, the contractor shall offer, under this DO, hardware and software components available to the contractor's commercial customers. Furthermore, the contractor shall make available any commercially available updates to the hardware and software provided under this DO. If such updates are available to other customers without charge, then they shall also be made available to the Government without additional charge. The contractor will ship these updates to existing customers who have acquired the hardware/software being updated under this DO. Vendor commercial product offerings shall include “state of the art” technology, i.e., the most current proven level of development available in each product category. 7.2 Authorized Resellers The contractor may be an authorized reseller of new equipment for OEMs proposed under this DO. The contractor may also procure directly from the OEM or utilize other legitimate distribution channels to provide the required products in accordance with the OEM’s policies on reselling. Any contractor’s channel relationships with their OEM partners (gold, silver, etc.) will be represented in the best pricing offered. If the contractor is not an OEM reseller, the contractor shall clearly identify this on the submitted proposal and list the OEM resell partner’s registered relationship with the OEM. DOs may restrict the use of authorized resellers, specific OEMs, or identify required OEMs. The contractor shall ensure all products are genuine and eligible for any OEM warranties, maintenance agreements and licensing as offered. Genuine products are those products the OEM, by their policy, considers not “secondary”, destroyed, stolen or scrapped. 7.3 Items on Backorder In their response to a Request for Quote (RFQ), the contractor shall provide notification, if applicable, that a particular item is on back order, the expected lead time to fulfill the order, etc. It shall be implicit that a response to an RFQ with no items identified on backorder is a declaration that the items are available at the time of quote submission. 7.4 Warranty The contractor shall provide any OEM pass-through warranty and standard commercial warranties applicable to the products being purchased at no cost. This shall apply to new equipment. 7.5 Hardware and Associated Software and Peripherals All hardware delivered under this DO shall include associated software, documentation and associated peripherals required for operations (such as controllers, connectors, cables, drivers, adapters, etc.) as provided by the OEM. This is true only if the applicable OEM provides such items with the product itself. 7.6 Software For all software that is outside of hardware and purchased independently, the contractor shall provide the software license registered to the customer’s organization. 7.7 Customer Support The prime contractor shall provide 24x7 live telephone support during the warranty period to assist in isolating, identifying, and repairing software and hardware failures, or to act as liaison with the manufacturer in the event that the customer requires assistance in contacting or dealing with the manufacturer. -- 3 of 4 -- -- 4 of 4 --