DA01--Market Research Request Geographic Information System Support

PERFORMANCE WORK STATEMENT (PWS) DEPARTMENT OF VETERANS AFFAIRS Office of Information & Technology Product Engineering Service (PES) Geographic Information System (GIS) Support Date: 4/24/2026 VA-27-00001461 PWS Version Number: 1.0 -- 1 of 65 -- Geographic Information System Support VA-27-00001461 Page 2 of 65 Contents 1.0 BACKGROUND .................................................................................................... 4 2.0 APPLICABLE DOCUMENTS .................................................................................. 4 3.0 SCOPE OF WORK ............................................................................................... 8 4.0 PERFORMANCE DETAILS ...................................................................................... 9 4.1 PERFORMANCE PERIOD................................................................................. 9 4.2 ORDER TYPE ....................................................................................................... 9 4.3 PLACE OF PERFORMANCE .............................................................................. 10 4.4 TRAVEL OR SPECIAL REQUIREMENTS .......................................................... 10 4.5 KEY PERSONNEL .............................................................................................. 10 4.5.1 PERSONNEL REQUIREMENTS .................................................................. 10 5.0 SPECIFIC TASKS AND DELIVERABLES ............................................................... 11 5.1 PROJECT MANAGEMENT ............................................................................. 11 5.1.1 CONTRACTOR PROJECT MANAGEMENT PLAN ...................................... 11 5.1.2 TECHNICAL KICKOFF MEETING ................................................................ 11 5.1.3 ONBOARDING STATUS............................................................................... 12 5.1.4 PRIVACY, HIPAA, AND ELEVATED PRIVILEGES TRAINING .................... 12 5.1.5 REPORTING REQUIREMENTS ................................................................... 13 5.2 SYSTEM SUPPORT ............................................................................................ 14 5.2.1 SYSTEM ADMINISTRATION ........................................................................ 14 5.2.2 DATABASE ADMINISTRATION ................................................................... 15 5.2.2.1 DATABASE PATCHES .............................................................................. 16 5.2.2.2 DATABASE UPGRADES ........................................................................... 16 5.2.3 TROUBLESHOOTING .................................................................................. 17 5.3 CUSTOMER SUPPORT ...................................................................................... 17 5.3.1 TRAINING ..................................................................................................... 17 5.3.2 APPLICATION DEVELOPMENT .................................................................. 18 5.3.2.1 REQUIREMENTS ELABORATION ............................................................ 18 5.3.2.2 TESTING.................................................................................................... 19 5.3.3 END USER SUPPORT ................................................................................. 19 5.4 TRANSISTION SUPPORT And Migration support .............................................. 19 5.5 OUTGOING TRANSITION SUPPORT (OPTIONAL TASK 1).............................. 20 6.0 GENERAL REQUIREMENTS .............................................................................. 21 6.1 ENTERPRISE AND IT FRAMEWORK ................................................................ 21 6.1.1 VA TECHNICAL REFERENCE MODEL ................................................ 21 6.1.2 ZERO TRUST – VA CRITICAL SECURITY CONTROLS ...................... 21 6.1.3 FEDERAL IDENTITY, CREDENTIAL, AND ACCESS MANAGEMENT (FICAM) 22 6.1.4 INTERNET PROTOCOL VERSION 6 (IPV6) ......................................... 23 6.1.5 TRUSTED INTERNET CONNECTION (TIC) ......................................... 23 6.1.6 STANDARD COMPUTER CONFIGURATION ....................................... 24 6.1.7 VETERAN FOCUSED INTEGRATION PROCESS (VIP) AND PRODUCT LINE MANAGEMENT (PLM) .................................................................................. 24 6.1.8 PROCESS ASSET LIBRARY (PAL)....................................................... 24 6.1.9 AUTHORITATIVE DATA SOURCES ..................................................... 25 -- 2 of 65 -- Geographic Information System Support VA-27-00001461 Page 3 of 65 6.1.10 SOCIAL SECURITY NUMBER (SSN) REDUCTION .............................. 25 6.1.11 GENERATIVE ARTIFICIAL INTELLIGENCE REQUIREMENTS ........... 26 6.1.11.1 AI SYSTEM/LLM DEVELOPMENT AND OPERATION DOCUMENTATION REQUIREMENTS .................................................................. 27 6.1.11.2 MONITORING, REPORTING, AND CORRECTIVE ACTION ................ 29 6.1.11.3 AI MODEL UPDATES AND CHANGE DISCLOSURES ......................... 30 6.1.12 SOURCE CODE HARMONIZATION AND REUSE IN INFORMATION TECHNOLOGY (SHARE IT Act) ............................................................................ 30 6.2 POSITION/TASK RISK DESIGNATION LEVEL(S) .......................................... 31 6.2.1 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS .............. 31 6.3 METHOD AND DISTRIBUTION OF DELIVERABLES ..................................... 33 6.4 PERFORMANCE METRICS ............................................................................ 33 6.5 FACILITY/RESOURCE PROVISIONS ............................................................. 34 6.6 GOVERNMENT FURNISHED PROPERTY ..................................................... 35 ADDENDUM A – ADDITIONAL VA REQUIREMENTS, CONSOLIDATED ................... 37 ADDENDUM B – VA INFORMATION AND INFORMATION SYSTEM SECURITY/ PRIVACY LANGUAGE..…