Defense Travel System (DTS) Administration and Technical Support

Page 1 of 41 AUG 22 Performance Work Statement [Includes associated Performance Requirements Summary (PRS) and Deliverables] PERFORMANCE WORK STATEMENT (PWS) U.S. Army Central (USARCENT) Defense Travel System (DTS) Service Requirement 10 June 2026 Part 1 General Information 1. General: This is a non-personal services contract to provide Defense Travel System (DTS) administration and technical support for Headquarters, U.S. Army Central (USARCENT). The Government shall not exercise any supervision or control over the contract service providers (CSPs) performing the services herein. Such CSPs shall be accountable solely to the Contractor who, in turn, is responsible to the Government for the management and accountability of its employees. 1.1 Description of Services/Introduction: Description of Services/Introduction: The Contractor shall provide all personnel, management, and non-personal services required to perform USARCENT Defense Travel System (DTS) Administration as defined in this PWS. The Contractor shall furnish all resources necessary to meet the performance standards outlined herein, except for those specific items expressly identified as Government-Furnished Property (GFP) or Services (GFS) in Part 4 of this contract. 1.2 Background: The USARCENT G8 is the lead proponent for the implementation and oversight of the Defense Travel System (DTS) throughout the command. To maintain operational readiness, the G8 requires dedicated, full-time technical and administrative support to manage system configurations, provide technical troubleshooting, deliver personnel training, and assist with data entry and reconciliation. 1.3 Objectives: The primary objective is to obtain expert technical and administrative support for the comprehensive management of Defense Travel System (DTS) operations across HQ USARCENT. The Contractor shall assist the Government in maintaining system integrity, ensuring strict adherence to the Joint Travel Regulations (JTR), and facilitating the efficient processing of travel requirements to sustain mission readiness. 1.4 COR Authority Disclaimer: Contracting Officer’s Representative (COR) Authority: The COR will be identified by a separate designation letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is NOT authorized to change any of the terms and conditions of the resulting contract, including the scope or price. A change in the scope of work or price must be authorized by a formal written modification issued by the Contracting Officer (KO). Any work performed by the Contractor outside the scope of this PWS, without written authorization from the KO, is performed at the Contractor's own risk and may be deemed a voluntary service. -- 1 of 41 -- Page 2 of 41 AUG 22 1.5 Scope: 1.5.1 Contract Level and Contract Management: The Contractor shall provide all technical and functional management necessary to execute the requirements of this PWS. This includes internal productivity oversight, Quality Assurance (QA), and Configuration Management to ensure all deliverables and services meet the defined performance standards. 1.5.1.1 Management Plan: The Contractor shall provide a Contract Management Plan to the COR within thirty (30) days of contract award. This plan shall detail the Contractor's technical approach, organizational resources, and management controls used to meet the performance and schedule requirements defined in this PWS. The plan shall be updated annually or as significant changes occur. 1.5.1.2 Monthly Status Report (MSR): The Contractor shall submit a written MSR to the COR and the G8 no later than the 5th business day of each month. The MSR shall detail the previous month's performance, including quality assurance metrics, configuration management updates, security protocol compliance, and any technical challenges or system interface issues (e.g., DTS) encountered. 1.5.1.3 DTS Operations Support: The Contractor shall provide technical and administrative support for USARCENT DTS operations. The Contractor shall perform all non-inherently governmental functions required for system maintenance, troubleshooting, and user assistance as defined in the specific tasks of Part 5. 1.5.2 Automated Systems Subtasks: 1.5.2.1 Routing and Workflow Management: The Contractor shall provide technical management of the automated document approval systems (Routing Lists). The Contractor shall facilitate unimpeded document flow by proactively updating routing personnel, permissions, and organizational hierarchies in response to staff changes, deployments, or reassignments. 1.5.2.2 Technical Proficiency: The Contractor shall maintain advanced functional proficiency in the Microsoft Office Suite and associated Army financial reporting tools. This proficiency shall be used to develop technical reports, executive briefings, and training materials required for G8 oversight and user education. 1.5.2.3 Regulatory Compliance and Review: The Contractor shall maintain expert-level knowledge of the Joint Travel Regulations (JTR). The Contractor is authorized to perform technical reviews, data edits, and compliance examinations of travel authorizations, vouchers, and invoices. 1.5.2.3.1 Prohibition: The Contractor is strictly prohibited from exercising final approval or disapproval authority for Temporary Duty (TDY) travel or the certification of funds. These -- 2 of 41 -- Page 3 of 41 AUG 22 remains Inherently Governmental Functions reserved for Government officials (e.g., Authorizing Officials and Certifying Officers). 1.6 Period of Performance: The period of performance shall be for a 10-day Transition Period, one (1) Base Year, and three (3) 12-month Option Years as follows: Period CLIN/Phase Dates Transition Period CLIN 0001 01 August 2026 through 10 August 2026, or ten (10) calendar days from Notice to Proceed Base Year CLIN 0002 11 August 2026 through 31 July 2027 Option Year One Option CLIN 1001 01 August 2…