Information Management and Information Access Support Services

DRAFT PERFORMANCE WORK STATEMENT (PWS) Information Management and Information Access Support Services March 5, 2026 PART 1: GENERAL INFORMATION 1. INTRODUCTION: This is a non-personal services contract to provide Information Management and Information Access Operations Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. 1.1 BACKGROUND: Washington Headquarters Services (WHS) – Executive Services Directorate (ESD) provides comprehensive information management services and business solutions to the Office of the Secretary of Defense (OSW), WHS, and 14 DoW Agencies and Field Activities in addition to all DoW Federal Advisory Boards, Commissions, Task Forces (BCTFs). ESD executes lawfully and federally mandated regulatory programs regarding information access, use, storage, retention, and transparency within DoW, externally to Executive Branch Agencies and Departments, and the general public. These programs require management and improvement of insulated and integrated OSW business processes. ESD provides business process support internally to the Department of War (DoW) and externally to other Federal Departments/Agencies in support of efforts that directly impact the general public. This PWS details support required for thirteen tasks combined to provide ESD with enterprise- wide, cradle-to-grave information and content management and general mission support. 1.2 DESCRIPTION OF SERVICES: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Information Management and Information Access Support Service as defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract. 1.3 OBJECTIVES: The following objectives are required in support of the Information Management and Information Access Support Services requirement: 1.3.1 Provide Directorate Operations and Mission Support Services 1.3.2 Provide Automatic/Systematic Declassification Support Services. 1.3.3 Provide Mandatory Declassification Review (MDR) Support Services 1.3.4 Provide Freedom of Information Act/Privacy Act (PA) Support Services 1.3.5 Provide Pre-Publication and Security Review Support Services 1.3.6 Provide Records and Information Management Support Services 1.3.7 Provide Information Collections Support Services 1.3.8 Provide DoW Issuances and Program Support Services -- 1 of 19 -- 1.3.9 Provide DoW Forms Support Services 1.3.10 Provide Correspondence Management Support Services 1.3.11 Provide Graphics Development Support Services 1.3.12 Provide SharePoint Support 1.3.13 Provide Technological Solutions 1.4 SCOPE: The Contractor shall support the implementation, assessment, compliance, and reporting of the following Federal government’s programs: Internal Directorate Mission and Business Processes; OSW Automatic/Systematic Declassification Review (ADR) Program; OSW/JS Mandatory Declassification Review (MDR) Program; DoW Foreign Relations of the United States (FRUS) Declassification Review Program; OSW/JS Freedom of Information Act (FOIA) Program; DoW Security Review; OSW Records and Information Management (RIM) Program; Information Collections; Graphics; and Correspondence Management. 1.5 PERIOD OF PERFORMANCE: The period of performance shall be for a five-year ordering period from February 17, 2027 - February 16, 2032. 1.6 CONTRACT TYPE: The Government will award an Indefinite Delivery - Indefinite Quantity (IDIQ). 1.7 PLACE OF PERFORMANCE: The work to be performed under this contract will be performed at the Government and Contractor’s facilities within the NCR. The current Government facilities are located at the Pentagon, Washington, DC; Mark Center, Alexandria, VA; Suffolk Building, Arlington, VA; International Point, Centreville VA; National Declassification Center (NDC), U.S. National Archives, College Park, MD. Additionally, the COR may designate other areas of performance in the NCR region such as Crystal City, VA; Washington, DC; Fort Belvoir, VA; or Bethesda, MD. Specific and any additional places of performance will be identified at the task order level. The contractor’s facilities must be located within 30 miles of the Pentagon. 1.8 TELEWORK: Information regarding telework will be identified in specific task orders. 1.9 HOURS OF OPERATION: The Contractor is responsible for conducting business, between the hours specified in specific task orders except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. -- 2 of 19 -- 1.10 RECOGNIZED HOLIDAYS: New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veterans Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day 1.11 QUALITY CONTROL/ASSURANCE: • 1.11.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non- recurrence of defective services. The Contractor’s quality control program is the means by which the contractor ensures performance complies with the requirement of the contract. At a m…