Disability Evaluation Services

G-3/5/7 Directorate, Disability Evaluation System (DES) Program Office, Office of the Surgeon General (OTSG) and U.S. Army Medical Command Performance Work Statement 10 June 2026 I. DESCRIPTION OF SERVICES INTRODUCTION. This is a non-personal services contract to provide Support Services to the OTSG/US Army Medical Command (MEDCOM), Clinical Support Program Office (C-SPO), Patient Administration Division (PAD) and DES Program Office at the Defense Health Headquarters (DHHQ), Falls Church, Virginia and Joint Base San Antonio, San Antonio, Texas. The resultant contract will assist the U.S. Army MEDCOM DES Program Office in its strategic, operational and tactical analysis, planning, programming, and implementation of the immediate, interim and long-term solutions. The resultant contract supports the C-SPO Directorates and sub-sections, especially DES Program Office, enhance and strengthen their endeavors in supporting the Build Readiness Campaign Objective (CO). The Government will not exercise any supervision or control over the Contract Service Providers (CSPs) performing the services herein. Such CSPs shall be accountable solely to the Contractor who, in turn, is responsible to the Government. BACKGROUND. Currently the C-SPO management efforts have proven critical in increasing the readiness of the Total Army (Active, Guard, and Reserve) by effectively managing Medically Not Ready (MNR) Soldiers through DES by standardizing the process, reducing variance and emphasizing transparency. The DES Program Office is responsible for a coordinated, synchronized, and integrated comprehensive process to support the Sustainable Readiness Model (SRM). The DES Program Office influences medical readiness (MR) of the Army with distinct focus on medical evaluation board (MEB) process timeliness, capability and capacity expansion, virtual health, policy development, certification and training. Furthermore, the coordination and partnership with agencies like U.S. Army G-1, Physical Disability Agency (PDA), Defense Health Agency (DHA), Army Recovery Care Program (ARCP), and Veterans Affairs Programs provide a holistic approach to the Disability process. The DES Program Office is responsible for overseeing all DES performance and to ensure the Department of Defense (DoD) goals are met across all Army Military Treatment Facilities (MTFs). The contracted medical support personnel under this contract action shall provide services in accordance with established principles and ethics of the medical profession, the national standards established by the Joint Commission, and the professional standards at MEDCOM. These challenges are reflected in the following reports and documents that can be found online: Army Health Promotion Risk Reduction and Suicide Prevention Report (2010) Army 2020 Generating Health & Discipline in the Force Ahead of the Strategic Reset (2012) Army Task Force on Behavioral Health Corrective Action Plan (2013) MEDCOM/OTSG Commander's mission is for Army Medicine to provide and sustain health services support and force health protection in support of the Total Force to enable readiness and conserve the fighting strength while caring for our People and their Families. SCOPE OF WORK. The contractor shall provide all qualified personnel, management, supervision, and materials, with the exception of Paragraph 3.0, Government Furnished Services and Items, necessary to ensure the effective and efficient performance of functions identified throughout this Performance Work Statement (PWS). The contractor shall provide all program support services to include but not limited to OTSG/MEDCOM C-SPO, PAD and DES Program Office. The contractor shall provide all qualified CSPs to support the DES Program Office and the Medical Evaluation Board Tracking Office (MEBTO) in its strategic, operational and tactical analysis, planning, programming and implementation of immediate, interim and long-term solutions. As transfer of functions occur within the directorates, requests will be made to realign CSPs in other directorates to perform functions listed in the PWS. The CSPs will be predominantly located in the DHHQ, Falls Church, Virginia with responsibility to support the C-SPO, PAD and DES Program Office and San Antonio, Texas to support the MEBTO. The CSP will assist the DES Program Office to increase operational capability in the following five areas: 1) enhanced communication; 2) capability building; 3) evidenced-based clinical and business decisions; 4) healthy work environment; and 5) patient advocacy. 1.3.2. Key Personnel. The contractor shall designate a Project Manager no later than 5 days after contract award. The Project Manager will be responsible for overall contract performance and shall have full authority to act for the contractor on all matters related to contract operations under their purview. The Project Manager (or Alternate if the Project Manager is not available) shall be available by email and phone during normal operational hours. The contractor shall submit in writing via email to the KO and the COR, prior to contract start date, the name and phone number of the Project Manager, along with the name and phone number of the Alternate. The contractor shall notify the KO and the COR in writing of key personnel changes no later than (NLT) 10 calendar days prior to the change. The contractor shall submit in writing via email to the COR and KO, within 5 calendar days of award date, information on how the Project Manager and alternate may be contacted during duty hours or after duty hours in the case of an emergency. The Project Manager (or alternate) shall meet, as necessary, with the COR or KO to discuss immediate administrative and technical issues and problem areas. Provide Monthly Status Reports (MSRs) to each of the CORs and the KO NLT fifteenth (15th) of each month. The MSR shall contain work accomplished by all CSPs, any issues that occurred during…