Enterprise Service Management (ESM) Licenses

1 AMERICAN BATTLE MONUMENTS COMMISSION Performance Work Statement (PWS) For Enterprise Service Management (ESM) Licenses Part 1 of 2: Commercial Software Licenses June 22, 2026 This solicitation is Part 1 of 2 and covers commercial off the shelf software licenses only. ABMC will issue Part 2 later, after ABMC awards Part 1 and selects the vendor and technology platform. Part 2 will cover enterprise service management professional services, including implementation, configuration, migration, integration, training, operations, and maintenance. -- 1 of 11 -- 2 Contents About ABMC .................................................................................................................................. 4 Statement of Need ........................................................................................................................... 4 Scope of Work ................................................................................................................................. 4 CLIN Structure and Requirements.................................................................................................. 5 CLIN 0001, 1001, 2001, 3001, and 4001: Core ESM Licenses ................................................. 5 CLIN Periods .......................................................................................................................... 5 Base Year Quantities ............................................................................................................... 5 Option Year Quantities ............................................................................................................ 5 Deliverables ............................................................................................................................ 5 Acceptance .............................................................................................................................. 6 CLIN 0002, 1002, 2002, 3002, and 4002: Optional AI Licenses ............................................... 6 CLIN Periods .......................................................................................................................... 6 Quantities ................................................................................................................................ 6 Deliverables ............................................................................................................................ 6 Acceptance .............................................................................................................................. 6 Proposal Format .............................................................................................................................. 7 Volume I: Offeror Information and License Solution ................................................................. 7 Volume II: Price Proposal ........................................................................................................... 7 Evaluation Criteria .......................................................................................................................... 7 Factor 1: Technical Acceptability ............................................................................................... 8 Factor 2: Certified Reseller Status and Past Performance .......................................................... 8 Factor 3: Price ............................................................................................................................. 8 General Information ........................................................................................................................ 8 Key Requirements ....................................................................................................................... 8 IT Security Requirements ........................................................................................................... 8 Controls and Change Management ........................................................................................... 10 Payment..................................................................................................................................... 10 Post-Award Coordination .......................................................................................................... 10 Period of Performance .............................................................................................................. 10 Language Requirements.............................................................................................................11 -- 2 of 11 -- 3 Section 508 Requirements .........................................................................................................11 -- 3 of 11 -- 4 About ABMC American Battle Monuments Commission (ABMC) is an independent federal agency responsible for commemorating the service and sacrifice of members of the United States Armed Forces. ABMC operates and maintains 26 cemeteries and numerous memorials and monuments across 17 countries, with staff located in Arlington, Virginia, Paris, France, and at overseas sites. ABMC currently uses ManageEngine for IT service management and seeks to acquire commercial software licenses to support a future enterprise service management platform. Statement of Need ABMC requires commercial off the shelf enterprise service management subscription licenses to support IT service management and designated business use cases. This Part 1 PWS covers software licensing only. The offeror’s proposed software solution shall support integration with Microsoft 365 E5 and Microsoft Entra ID and provide the product capabilities needed for ABMC’s future implementation effort. ABMC will issue Part 2 immediately after ABMC awards Part 1 and selects the vendor and technology platform. Part 2 will cover the professional services required to configure, migrate, integrate, secure, train, deploy, operate, and ma…