Global Enterprise Mobile Phone Services (GEMS)

1 AMERICAN BATTLE MONUMENTS COMMISSION (ABMC) Performance Work Statement For Global Enterprise Mobile Phone Services (GEMS) May 12, 2026 -- 1 of 17 -- 2 Contents About ABMC ................................................................................................................ 4 Overview ...................................................................................................................... 4 Contract Line Item Numbers (CLINs)................................................................................ 5 CLIN 0001–4001: PLAN A – Voice and SMS/MMS ........................................................ 6 CLIN 0002–4002: PLAN B – Voice, Data, and SMS/MMS ............................................... 6 CLIN 0003–4003: PLAN C – Voice, Data, SMS/MMS, and Tethering ................................ 7 CLIN 0004–4004: PLAN D – Data Only ........................................................................ 8 CLIN 0005–4005: Temporary Additional Services ........................................................... 8 Requirements Applicable to All CLINs........................................................................... 9 Emergency Calling ....................................................................................................... 10 Period of Performance ................................................................................................... 11 General Information...................................................................................................... 11 Service Level Agreement (SLA) and Service Credits ...................................................... 11 Global Roaming and Travel Assurance ......................................................................... 11 Business Continuity and Disaster Recovery .................................................................. 11 Executive and Mission-Critical Line Classification ........................................................ 11 Data Governance and Privacy ..................................................................................... 12 Device Security and MDM Integration ......................................................................... 12 Cost Control and Optimization Governance .................................................................. 12 Innovation and Technology Roadmap .......................................................................... 12 Subcontractor and Carrier Transparency ....................................................................... 12 Escalation and Executive Governance .......................................................................... 12 Value Added Tax (VAT) ............................................................................................. 12 Invoicing ................................................................................................................. 12 ABMC Furnished Equipment...................................................................................... 13 Addition of New Lines .............................................................................................. 13 Use, Data Protection, and Disclosure ........................................................................... 13 Technology Refresh and Changes ................................................................................ 13 -- 2 of 17 -- 3 Ordering, Training, and Customer Support .................................................................... 13 End of Contract and Transition-Out ............................................................................. 14 Quality Assurance and Surveillance (QASP) ................................................................. 14 Contractor Selection and Location Assignments ................................................................ 14 Non-Award of Locations ............................................................................................ 14 Appendix A – Estimated Breakdown of Lines per Site ....................................................... 15 Appendix B – Cybersecurity Supply Chain Risk Management (C-SCRM) Requirements ........ 17 -- 3 of 17 -- 4 About ABMC American Battle Monuments Commission (ABMC) is an independent agency of the United States Government established to commemorate the service and sacrifice of United States Armed Forces by operating and maintaining permanent American military cemeteries and memorials located outside the United States, as well as a limited number of locations within the United States. ABMC manages 26 cemeteries and 31 memorials, monuments and markers across 17 countries, including France, Belgium, Italy, the United Kingdom, the Philippines, Tunisia, Panama, and Mexico, as well as the United States. ABMC headquarters is in Arlington, Virginia, with key operational offices in Paris, France, and Manila, Philippines. The agency’s mission requires reliable, secure, and globally accessible communications to support daily operations, visitor services, ceremonial events, and executive travel. ABMC’s Office of the Chief Information Officer provides centralized information technology and communications services to all locations worldwide, enabling consistent operations across its distributed international footprint. Overview This Performance Work Statement (PWS) establishes the requirements for Global Enterprise Mobile Phone Services (GEMS) in support of ABMC’s worldwide operations. Contractor shall provide enterprise mobile voice, data, and messaging services for ABMC personnel at the locations listed in Appendix A. ABMC expects approximately two hundred (200) mobile lines across the service plans (CLINs 0001–0004), but quantities are not finalized at the time of solicitation. Contractors shall propose pricing based on the estimated line counts in Appendix A and the ranges provided in the pricing schedule. Final quantities by plan and total line counts will be established after contract award and may…