Human Performance Optimization Services

PERFORMANCE WORK STATEMENT (PWS) HUMAN PERFORMANCE OPTIMIZATION (HPO) SERVICES 435th AIR GROUND OPERATIONS WING (AGOW) Document Type: Performance Work Statement (PWS) Program: Human Performance Optimization (HPO) Services Sponsoring Agency: 435th Air Ground Operations Wing (AGOW) Date: 11 June 2026 Table of Contents Table of Contents ................................................................................................................................ 1 1.0 DESCRIPTION OF SERVICES ........................................................................................................ 3 1.1 Overview of Services ..................................................................................................................... 3 1.2 Scope of Work ............................................................................................................................... 3 1.3 Personnel Requirements ................................................................................................................. 3 1.4 Non-Personal Services ................................................................................................................... 4 1.5 Contractor Program Manager ......................................................................................................... 4 1.6 Staffing Continuity ........................................................................................................................ 4 2.0 SPECIFIC REQUIREMENTS ........................................................................................................... 4 2.1 Human Performance Assessment ................................................................................................... 4 2.2 Strength and Conditioning Services (CSCS) ................................................................................... 4 2.3 Behavioral Performance Support (RPC) ......................................................................................... 5 2.4 Physical Therapy Services (PT)...................................................................................................... 5 2.5 Operational Psychology Services ................................................................................................... 6 2.6 Communication and Reporting ....................................................................................................... 6 3.0 SERVICES SUMMARY (SS) ........................................................................................................... 8 4.0 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) ........................................................... 9 4.1 Purpose.......................................................................................................................................... 9 -- 1 of 16 -- Performance Work Statement | HPO Services Page 2 of 16 4.2 Roles and Responsibilities ............................................................................................................. 9 4.3 Surveillance Methods..................................................................................................................... 9 4.4 Performance Evaluation ............................................................................................................... 10 4.5 Frequency of Surveillance ............................................................................................................ 10 4.6 Corrective Actions ....................................................................................................................... 10 4.7 Continuous Improvement ............................................................................................................. 10 5.0 GENERAL INFORMATION .......................................................................................................... 11 5.1 Hours of Operation ...................................................................................................................... 11 5.2 Travel .......................................................................................................................................... 11 5.3 Telework ..................................................................................................................................... 11 5.4 Confidentiality ............................................................................................................................. 11 5.5 Restrictions .................................................................................................................................. 11 5.6 Credentialing and Privileging ....................................................................................................... 11 5.7 Background Investigations ........................................................................................................... 12 5.8 Medical Treatment Facility Compliance ....................................................................................... 12 5.9 Regulatory Compliance................................................................................................................ 12 5.10 Professional Certification and Qualification Requirements ......................................................... 12 Certified Strength and Conditioning Specialist (CSCS) .................................................................. 12 Physical Therapist (PT).................................................................................................................. 12 Resilience and Performance Coach (RPC)...................................................................................... 12 Operational Psychologist ............................................................................................................... 13 5.11 Contractor Program Manager ..................................................................................................... 13 5.12 Staffing Continuity…