Manage Print Services

PERFORMANCE WORK STATEMENT MANAGED PRINT SERVICES (MPS) OPERATING LEASE LUKE AFB AZ 8 July 2026 1.0 INTRODUCTION 1.1 The 56th Communications Squadron (56 CS), Luke Air Force Base (AFB) Arizona, is responsible for providing communication services in support of the 56th Fighter Wing, Tenant units, and associated Geographically Separated Units (GSUs). As part of these services, the 56 CS requires an operating lease to provide a document management system comprised of Multi- Function Devices (MFDs) that are capable of scanning, copying, and emailing documents. The document management system lease must include all equipment, associated maintenance, and supplies (excluding paper). There are currently approximately 278 leased MFDs currently in use throughout Luke AFB to include the 56th Medical Group Hospital (241/37 respectively). Also included will be maintenance, repair, service, and supplies for approximately 56 government owned printers in the base hospital (Appendix B). Also included will be maintenance, repair, service, and supplies for approximately 425 government owned printers and label makers throughout the base (Appendix C) 2.0 SCOPE 2.1 The purpose of this lease is to provide the necessary level of administrative and technical support required to facilitate and maintain a document management system for Luke AFB (including the 56 Medical Group Hospital) and its GSU located Gila Bend AFAF, Gila Bend, AZ. The Contractor shall provide those services, personnel, materials, and related equipment to perform the work delineated herein. Upon lease expiration, the Contractor will afford the Government the option to purchase all or part of the contractor’s MFD inventory dedicated to this lease effort. The Contractor will provide a depreciated, fair-market quote to the 56 CS POC and/or Luke AFB Base Contracting Officer for each MFD maintained under this lease no later than 90 days prior to lease expiration. The 56th Medical Group (56 MDG) presently has approximately 56 government-owned printer devices from 2 different manufacturers and 20 different models/supplies (Appendix B) as well as 3 leased MFDs. Contractor shall provide all minor repairs and maintenance, to include, parts replacement, toner replacement, tools, supplies, and labor necessary (at a monthly “per device” rate) the “per device” rate is all inclusive for management, maintenance, repairs and toners to all government-owned printer devices listed in Appendix B. Appendix B could change +/- from time to time as printers are deleted and/or added over the course of the contract. Outside of the 56th Medical Group, Luke AFB has approximately 425 government-owned printing devices to include label printers of various models and manufacturers. See Appendix C. This inventory will change as devices are added or removed. Suitable replacements will be identified/recommended by the contractor as needed upon removal or addition. Contractor shall provide all minor repairs and maintenance, to include, parts replacement, toner replacement, tools, supplies, and labor necessary (at a monthly “per device” rate) the “per device” rate is all inclusive for management, maintenance, repairs and toners to all government-owned printer devices listed in Appendix C. Appendix C could change +/- from time to time as printers are -- 1 of 22 -- deleted and/or added over the course of the contract. 3.0 OPERATIONAL STANDARDS OF PERFORMANCE 3.1 Each device must have a minimum 95% monthly availability rate based on the standard federal work month. Failure to achieve this monthly availability level for more than two consecutive months shall entitle the 56 CS POC and/or Luke AFB Base Contracting Officer to challenge the performance and functional ability of the equipment to perform for the term of this period and allow the Government to exercise its right to enforce the non-performance clause. 4.0 INSTALLATION 4.1 All equipment must be installed and operational NLT 60 days after award. The contractor will receive a signed contract from the 56th Contracting Office to include a list of installation locations no later than 30 days after award. 4.2 The contractor will provide a device installation schedule if necessary to the 56 CS POC no later than 15 days prior to device installation. 4.3 The contractor must submit initial installation reports if necessary to the 56 CS within 10 days after installation of devices under this lease. The installation reports must include the MFD/printer model, serial number, installed location, and be signed and dated by the customer. 4.4 Installation of replacement equipment will be approved before equipment is installed. Installation reports must be submitted to the 56 CS POC within 10 days after device replacement. The installation reports must include the MFD/printer model, serial number, installed location, and be signed and dated by the customer. 4.5 The vendor shall include an image of the asset tag as part of the written proposal. All devices shall be shipped with an Air Force approved asset tag. In accordance with DFAR 211.274, vendors shall include an Item Unique Identification (IUID) label for each end item which has a unique identifier such as a serial number. The IUID image may be combined with the asset tag or provided as a separate label on the end item. Vendors shall register the products in the IUID Registry. The requirements for an IUID label and IUID Registry shall apply to all serialized end items regardless of cost. 5.0 TRAINING 5.1 The contractor will provide, at no cost to the government, on-site training at time of device installation. 5.2 A training schedule will be established prior to equipment delivery and will be noted on the installation schedule. The training schedule will show training dates and times. 5.3 Upon request, the contractor will provide additional training within three days of customer request when there has been a change or turnover of trained personnel. 5.4 The vendor shall provide a list of th…