Offutt Telecommunication Services

CUI CUI 55 COMMUNICATIONS SQUADRON PERFORMANCE WORK STATEMENT (PWS) Local Telecommunication Services (LTS) and Long Distance Telecommunication Services (LDTS) Offutt AFB, NE VERSION: 3.0 27 May 2026 -- 1 of 22 -- Offutt AFB, NE PWS Version 3.0 27 May 2026 CUI CUI TABLE OF CONTENTS 1. INTRODUCTION ......................................................................................................... 1 1.1. Objective............................................................................................................... 1 2. SCOPE........................................................................................................................ 1 2.1 Outages ................................................................................................................ 1 2.2. Services Summary................................................................................................ 3 3. GOVERNMENT PROVIDED SPACE AND SERVICES .............................................. 5 3.1. Securing and Safeguarding .................................................................................. 5 3.2. Rack Space .......................................................................................................... 5 3.3. Environmental Controls ........................................................................................ 5 4. GENERAL REQUIREMENTS ..................................................................................... 5 4.1. Personnel ............................................................................................................. 5 4.2. Government Emergency Telecommunications Service (GETS) ........................... 5 4.3. Interconnection Agreements, and Cutover Plans ................................................. 6 4.4. Safety, Health and Fire Protection Requirements ................................................. 7 4.5. Manpower Reporting ............................................................................................ 7 4.6. Billing…………………………………………………………………………………….. 7 4.6.1. Customer Service Records 7 5. APPENDICES ............................................................................................................. 9 APPENDIX 1 – SITE SPECIFIC REQUIREMENTS…………………………………………9 APPENDIX 2 - DEFINITIONS & ACRONYMS .............................................................. 14 -- 2 of 22 -- Offutt AFB, NE PWS Version 3.0 27 May 2026 Page 1 of 20 CUI CUI 1. INTRODUCTION 1.1. Objective This requirement is for essential Local Telecommunication Services (LTS), Long Distance Telecommunication Services (LDTS), International Telecommunication Services (ITS), and features supporting Offutt AFB, NE. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. The LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365). 2. SCOPE The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, and infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. The Contractor’s access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non- Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), Air Force (AF), and industry standards for this requirement. The Contractor shall program, provision, and deliver a Session Initiation Protocol (SIP) trunk with Offutts existing 20k phone numbers. The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) 5 business days after contract award) prior to any installation. The Government does not authorize aerial cable installations. 2.1 Outages 2.1.1. Scheduled Outage. The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 calendar days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government POC will release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages. -- 3 of 22 -- Offutt AFB, NE PWS Version 3.0 27 May 2026 Page 2 of 20 CUI CUI 2.1.2. Unscheduled Outages. If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC will assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within the time specified for each outage type. 2.1.3. Outage Procedures. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include: • Reason for interruption; • Duration; • Start and stop times; • Affected equipment, lines, and buil…