Source Sought Seeking IEE and/or ISBEE Contractors to Provide Medical Support Assistant (MSA) and Certified Nursing Assistant (CNA) Staffing Services @GPARDUU-Winnebago, NE

Performance Work Statement (PWS) for Great Plains Area Regional Drug Dependency Unit (GPARDDU) Medical Support Assistant (MSA) and Certified Nursing Assistant (CNA) Staffing Services 1.0 General 1.1 Introduction The Great Plains Area Regional Drug Dependency Unit (GPARDDU) is a residential substance use disorder treatment facility operated under the Indian Health Service (IHS). GPARDDU provides 24-hour, seven-day-a-week residential behavioral health and substance use treatment services to eligible American Indian and Alaska Native adults. This requirement supports the IHS mission to provide safe, effective, and culturally responsive healthcare services. Due to workforce shortages and fluctuations in staffing levels, IHS requires contractor-provided non-personal healthcare support services to ensure continuity of operations, patient safety, and uninterrupted delivery of residential treatment services. 1.2 Objective The objective of this contract is to obtain non-personal, performance-based staffing support services that ensure uninterrupted coverage of qualified Medical Support Assistant (MSA) and Certified Nursing Assistant (CNA) services at the GPARDDU. The Government is contracting for staffing outcomes and service continuity, not individual laborers or Government-managed personnel. 1.3 Scope of Work The Contractor shall provide all management, personnel, supervision, scheduling, quality control, and administrative support necessary to deliver continuous MSA and CNA services in support of GPARDDU residential treatment operations. Services shall be provided on a 24-hour, 7-day-a-week basis and shall comply with all applicable federal, IHS, and GPARDDU policies, accreditation standards, and regulatory requirements. The Contractor is responsible for ensuring adequate staffing levels, continuity of care, compliance with credentialing and security requirements, and consistent quality of services throughout the period of performance. 1.4 Type of Contract Contemplated The Government anticipates awarding a Firm-Fixed-Price (FFP) contract for non-personal healthcare support services, structured by a base period and option periods. -- 1 of 29 -- 1.5 Period of Performance The period of performance consists of a one (1) year base period and four (4) one-year option periods, subject to the Government’s exercise of options in accordance with FAR 52.217-9. 1.6 Place of Performance Services shall be performed on-site at the Great Plains Area Regional Drug Dependency Unit (GPARDDU) and associated facilities as designated by IHS. 1.7 Ramp-Up Period The Government recognizes that recruitment, security credentialing (e.g., background investigations and clearance processing), and onboarding of qualified healthcare personnel may require a transition period following contract award. The Contractor shall recruit, credential, and prepare qualified personnel necessary to achieve the staffing capability required to perform services at the coverage level specified in the applicable Contract Line Item Number (CLIN). Credentialing activities under this contract are primarily associated with security requirements necessary to obtain access to Government facilities, systems, and information, and the Contractor is responsible for coordinating and ensuring completion of all required personnel security processing. The ramp-up period shall not exceed ninety (90) calendar days from the date of contract award, unless otherwise authorized in writing by the Contracting Officer. During the ramp-up period, the Contractor shall coordinate with the Government regarding staffing progress, security processing status, and readiness to begin performance. Contract performance shall not begin until the Contractor demonstrates the ability to provide staffing coverage consistent with the requirements of the selected CLIN for the initial performance period. The Contractor shall notify the Contracting Officer and Contracting Officer’s Representative (COR) in writing when sufficient staffing capability has been achieved and required security processing is complete, and the Contractor is ready to begin performance. Upon confirmation of staffing readiness, the Contracting Officer will authorize the Contractor to begin performance. Once performance begins, the Contractor shall maintain continuous staffing coverage in accordance with the requirements of the applicable CLIN and Section 2.1 of this Performance Work Statement. Failure to achieve the required staffing capability within the ramp-up period may result in termination for default. -- 2 of 29 -- 2.0 Performance Requirements and Tasks 2.1 Staffing Coverage and Continuity Outcome Required: Continuous, uninterrupted MSA and CNA service coverage sufficient to support a 24-hour, seven-day-a-week residential treatment facility. The Contractor shall ensure staffing coverage that meets all identified operational needs of the GPARDDU without interruption due to contractor employee absences, call-outs, vacancies, or scheduling conflicts. The Contractor is responsible for all scheduling, backfill, contingency coverage, and workforce management necessary to meet these requirements. Staffing Requirement: The Contractor shall ensure staffing coverage consistent with the level specified in the applicable CLIN for the performance period. Staffing coverage shall be maintained at all times as required to support patient safety and continuity of care. For purposes of this contract, a staffed shift represents one qualified contractor employee performing required services during a scheduled duty period established by the Government facility. For purposes of this contract, a staffed shift represents one qualified contractor employee performing required services for a full scheduled duty period established by the Government facility. A shift shall generally consist of an approximately eight (8) hour duty period, inclusive of authorized breaks and meal periods. To ensure continuity of care and uninterrupte…