Aeromedical Case Management Support

PERFORMANCE WORK STATEMENT (PWS) for Aerospace and Operational Medicine Division (HQ AFRC SG/SGP) Medical Case Manager Support for HQ AFRC SG RFO PWS REVI. 01 JULY 2026 RFQ: FA664326Q0004 -- 1 of 23 -- Table of Contents 1. DESCRIPTION OF SERVICES (BACKGROUND & SCOPE) ................................. 4 1.1. Government Mission and Objective: .......................................................................... 4 1.2. Scope of Work: ........................................................................................................... 4 1.3. Period and Place of Performance: ............................................................................... 4 1.4. Notification of Non-Personal Services: ...................................................................... 4 2. AEROMEDICAL CASE MANAGEMENT (WORK BREAKDOWN STRUCTURE)........................................................................................................................... 4 2.1. General: ....................................................................................................................... 4 2.2. Medical Case Processing: ........................................................................................... 5 2.3. Program Administration & Reporting: ....................................................................... 6 2.4. Unit & Member Customer Support: ........................................................................... 7 2.5. Historical Workload Data: .......................................................................................... 7 2.6. Personnel Qualifications (Medical Case Manager): ................................................... 8 2.7. General Personnel Requirements: ............................................................................... 9 3. GENERAL INFORMATION .......................................................................................... 9 3.1. Contractor Identification: ............................................................................................ 9 3.2. Contractor Training:.................................................................................................. 10 3.3. Contractor/Government Communications & Focal Point: ....................................... 10 3.4. Personnel Retention, Recruitment, and Absence Notification: ................................ 10 3.5. Duty Hours, Base Closures, and Telework ............................................................... 10 3.6. Phase-In / Phase-Out Plan:........................................................................................ 11 3.7. Security Clearance & Network Access ..................................................................... 11 3.8. Disclosure of Information & NDAs:......................................................................... 12 3.9. Section 508 Compliance: .......................................................................................... 12 3.10. CPARS Self-Evaluation: ....................................................................................... 12 3.11. Government / Contractor Meetings and Reports: ..................................................... 12 3.12. Quality Assurance: ................................................................................................ 14 4. SERVICE SUMMARY (PERFORMANCE OBJECTIVES) ..................................... 14 4.1. Service Summary – General: .................................................................................... 14RFO PWS REVI. 01 JULY 2026 RFQ: FA664326Q0004 -- 2 of 23 -- 4.2. Service Summary Table ............................................................................................ 14 5. DELIVERABLES ........................................................................................................... 15 5.1. General Deliverable Instructions: ............................................................................. 15 5.2. Government Review & Acceptance: ........................................................................ 15 5.3. Deliverable Rights & Data Ownership: .................................................................... 15 5.4. Deliverables Summary Table .................................................................................... 16 6. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES ... 16 6.1. General: ..................................................................................................................... 16 6.2. Facilities and Workspace: ......................................................................................... 16 6.3. Information Technology Equipment: ........................................................................ 16 6.4. Network and System Access:.................................................................................... 16 6.5. Training: .................................................................................................................... 17 6.6. Contractor Responsibility and Liability:................................................................... 17 7. APPENDICES ................................................................................................................. 17 APPENDIX A – Acronyms and Definitions ........................................................................ 18 APPENDIX – DoD Regulations/Manuals/Instructions/Directives ...................................... 19 APPENDIX C – HQ AFRC/SG Non-Disclosure Agreement............................................... 21 RFO PWS REVI. 01 JULY 2026 RFQ: FA664326Q0004 -- 3 of 23 -- 1. DESCRIPTION OF SERVICES (BACKGROUND & SCOPE) 1.1. Government Mission and Objective: The Aerospace and Operational Medicine Division within the Office of the Command Surgeon at Headquarters Air Force Reserve Command (HQ AFRC) services and nearly 70,000 reservists across the globe. Medical case management is a key component to medi…