Integrated Referral Management and Appointing Center (IRMAC) Services

1 NOTICE TO CONTRACTOR RFP HT941026R2001 Amendment 002- This amendment is issued to notify potentially interested parties that the North American Industry Classification System (NAICS) code designated in this solicitation was changed from 621999 to 561110, Office Administrative Services. The period of performance is revised. The date for the submittal of questions and the closing of receipt of offers is revised. This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in Federal Acquisition Regulation (FAR) Part 12. This announcement constitutes the only solicitation. Offers are being requested, and a separate written solicitation will not be issued. Solicitation number HT941026R2001 is issued as a Request for Proposals (RFP). Defense Health Agency Contracting Activity (DHACA) Healthcare Contracting Division-West (HCD-W) intends to award a single contract for the Integrated Referral Management and Appointing Center (IRMAC) requirement to the Offeror whose proposal represents the best value after evaluation in accordance with the factors in this solicitation. This solicitation is 8(a) set-aside. Offerors must be eligible to receive an 8(a) contract at the time of award, estimated as 30 September 2026, as determined by the Small Business Administration. Offerors that have graduated from the 8(a) Program are not eligible for award of a contract resulting from this solicitation. The North American Industry Classification System (NAICS) Code for this procurement is 561110, with a corresponding size standard of $12.5 million. The Service Code is Q701. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov. This requirement is for non-personal services. The contract awardee shall provide IRMAC services via centralized Patient Appointing Services (PAS), Referral Management Services (RMS), and Clear and Legible Report accountability Services (CLR) for Defense Health Network Indo-Pacific Military Treatment Facilities (MTF) in Hawaii and the Pacific Northwest (Pacific). Operational principles, practices, policies and performance will be in accordance with current Defense Health Agency (DHA) directives, guidelines, policies and standard business rules applying to appointing, referral management, and CLR services. The contract awardee shall be responsible for the entire scope of the contract in accordance with (IAW) the Performance Work Statement (PWS). Place of Performance: To Be Determined, services shall be provided via phone and electronic communication mediums from a location within 25 miles of any Military Treatment Facility within the United States. Period of Performance: • Base Period: 1 October 2026 – 31 December 2026 • Option Period 1: 1 January 2027 – 30 September 2027 • Option Period 2: 1 October 2027 – 30 September 2028 • Option Period 3: 1 October 2028 – 30 September 2029 • Option Period 4: 1 October 2029 – 30 September 2030 • Option Period 5: 1 October 2030 – 31 March 2031 (52.217-8 Extension) -- 1 of 36 -- 2 This acquisition incorporates by reference the following FAR provisions and clauses: 52.203-6 Restrictions on Subcontractor Sales to the Government Alternate I (Nov 2021) 52.203-11 Certification and Disclosure Regarding Payments to Influence Certain Federal Transactions (Sep 2024) 52.203-13 Contractor Code of Business Ethics and Conduct (Nov 2021) 52.203-18 Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements or Statements-Representation (Jan 2017) 52.204-7 System for Award Management (AUG 2025) 52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2011) 52.204-13 System for Award Management—Maintenance (AUG 2025) 52.209-2 Prohibition on Contracting with Inverted Domestic Corporations- Representation (DEVIATION 2026-O0038) (Feb 2026) 52.209-5 Certification Regarding Responsibility Matters (Aug 2025) 52.209-6 Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, Proposed for Debarment, or Voluntarily Excluded (DEVIATION 2026- O0038) (Feb 2026) 52.209-7 Information Regarding Responsibility Matters (Aug 2025) 52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters (DEVIATION 2026-O0038) (Feb 2026) 52.209-10 Prohibition on Contracting with Inverted Domestic Corporations (DEVIATION 2026- O0038) (Feb 2026) 52.209-11 Representation by Corporations Regarding Delinquent Tax Liability or a Felony Conviction under any Federal Law (DEVIATION 2026-O0038) (Feb 2026) 52.212-4 Contract Terms and Conditions—Commercial Products and Commercial Services (DEVIATION 2026-O0038) (Feb 2026) 52.219-17 Section 8(a) Award (Oct 2019) 52.219-18 Notification of Competition Limited to Eligible 8(a) Participants (Oct 2022) 52.219-1 Small Business Program Representations (DEVIATION 2026-O0038) (Feb 2026) 52.219-6 Notice of Total Small Business Set-Aside (DEVIATION 2026-O0038) (Feb 2026) 52.219-8 Utilization of Small Business Concerns (DEVIATION 2026-O0038) (Feb 2026) 52.219-28 Postaward Small Business Program Rerepresentation (DEVIATION 2026-O0038) (Feb 2026) 52.222-3 Convict Labor (DEVIATION 2026-O0038) (Feb 2026) 52.222-35 Equal Opportunity for Veterans (DEVIATION 2026-O0038) (Feb 2026) 52.222-36 Equal Opportunity for Workers with Disabilities (DEVIATION 2026-O0038) (Feb 2026) 52.222-37 Employment Reports on Veterans (DEVIATION 2026-O0038) (Feb 2026) 52.222-40 Notification of Employee Rights Under the National Labor Relations Act (DEVIATION 2026-O0038) (Feb 2026) 52.222-41 Service Contract Labor Standards (DEVIATION 2026-O0038) (Feb 2026) 52.222-43 Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts) (Sept 2025) 52.222-50 Combating Trafficking in Persons (Sept 2025) 52.222-55 Minimum Wages for Contractor Workers Under Executive Order …