HAFB Front Desk Data Entry Specialist

PERFORMANCE WORK STATEMENT (PWS) FOR FRONT DESK/DATA ENTRY SPECIALIST 66 FSS/FSH 06 May 2026 -- 1 of 10 -- Point of Contact: Contracting Officer (CO): Name: Kristin Morrison Phone: 845-0000 Email: kristin.morrison.1@us.af.mil Contract Specialist: Name: Kamryn Anderson Phone: (380) 456-3786 Email: kamryn.anderson@us.af.mil -- 2 of 10 -- Table of Context 1.0 Scope of Work 1.1 Place of Performance 1.2 Period of Performance 2.0 Hours of Work 3.0 Contractor Personnel 4.0 Description of Services 5.0 Duties and Responsibilities 6.0 Security Requirements 7.0 Job Qualifications 8.0 Privacy Act 9.0 Government-furnished Property and Support 10.0 Deliverables 11.0 Qualification Submittals 12.0 Vacancies 13.0 Invoices 14.0 Clauses -- 3 of 10 -- PERFORMANCE WORK STATEMENT FOR 66 FSS/FSH MILITARY & FAMILY READINESS CENTER FRONT DESK/DATA ENTRY SPECIALIST 1.0 SCOPE OF WORK The contractor will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Military and Family Readiness Center (M&FRC), schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. The contractor shall be responsible for performing various clerical and administrative duties, including entering all required information and data, and maintaining currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. The contractor shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops and sending reminder emails one week prior to class start date or timeline suggested by program managers. This position requires one full time equivalent. 1.1 Duties shall be performed at , Hanscom AFB, MA 01731. 1.2 Period of Performance will be 60 months. A base year with four 1-year option year periods. • Base Year: 30 September 2026- 29 September 2027 • Option Year 1: 30 September 2027- 29 September 2028 • Option Year 2: 30 September 2028 - 29 September 2029 • Option Year 3: 30 September 2029- 29 September 2030 • Option Year 4: 30 September 2030 - 29 September 2031 2.0 HOURS OF WORK Services shall be performed 40 hours per week, during the times M&FRC is open which is currently Monday through Friday from 0800-1600. The contractor may start as early as 0730 but no later than 0800. Lunch breaks will be for thirty minutes and must be taken between the hours of 1100-1300, with any deviation approved by the Chief of M&FRC. The contractor is not required to perform service on Federal Holidays. The contractor should assume 2.080 hours per year to allow for the 11 holidays and 2 weeks of vacation per the Service Contract Act. • New Year's Day (January 1). • Birthday of Martin Luther King, Jr. (Third Monday in January). • Washington's Birthday (Third Monday in February). • Memorial Day (Last Monday in May). -- 4 of 10 -- • Juneteenth National Independence Day (June 19). • Independence Day (July 4). • Labor Day (First Monday in September). • Columbus Day (Second Monday in October). • Veterans Day (November 11). • Thanksgiving Day (Fourth Thursday in November). • Christmas Day (December 25). 3.0 CONTRACTOR PERSONNEL The contractor shall have a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format. The contractor shall have a strong working knowledge of Web Based applications (Microsoft Edge/Chrome), Microsoft (MS) Office Word, MS Office Excel, and other MS Office Suite Products. The contractor shall be familiar with standard concepts including prior customer service experience of a minimum of 12 months, practices, and procedures within a customer support and business environment. The contractor shall be able to rely on experience and judgment to plan and accomplish goals in a timely manner. The Contractor shall take task direction and training from Government personnel; however, they directly report to the Prime Contractor for matters concerning employer/employee. The United States (US) Government in no way shall act in the capacity of supervisor to contractor personnel. 4.0 DESCRIPTION OF SERVICES The contractor shall provide services as identified in this Performance Work Statement to the Military & Family Readiness Center. 4.1 The Contractor shall provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required. 4.2 The Contractor shall provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems. 4.2.1Training will be provided to use any Air Force specific systems. 5.0 DUTIES AND RESPONSIBILITIES 5.1 Contractor shall receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, looking for opportunities to raise awareness of M&FRC programs and services. 5.1.1 Contractor shall schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. -- 5 of 10 -- 5.1.2. The Contractor shall input all TAP data and resources in the AFFIRST to include but not limited to scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers. 5.1.3. The Contractor shall maintain the appearance of the Front Desk. The Contractor will align chairs, materials, publications, and resources daily and report inoperable equipment to M&FRC management. The contractor shall take out personal trash and will be asked to conduct minimal vacuuming along with dusting furniture to maintain Air Force standard appearances. 5.1.4. The Contractor shall ensure all clients completely sign-in and generate a monthly client u…