BRAND NAME ONLY: Atlassian Enterprise Jira Software and Professional Services

Page 1 of 29 AUG 22 Performance Work Statement (Includes associated Performance Requirements Summary (PRS) PERFORMANCE WORK STATEMENT (PWS) DeCA Enterprise Atlassian Software and Professional Services Part 1 General Information 1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. 1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Atlassian software subscriptions, role-based training, and expert technical advisory services. Under this contract, there is a clear division of responsibilities between Atlassian (the platform host) and the Contractor (the 3 rd party vendor providing professional services). 1.1.1 Atlassian (Software-as-a-Service Provider): Atlassian is responsible for hosting, securing, maintaining, and updating the underlying Atlassian Government Cloud environments (FedRAMP Moderate). Atlassian is the supplier of the standard software subscriptions and platform-level support (Tier 3 infrastructure and core software defect resolution). 1.1.2 The Contractor: The Contractor is responsible for the performance requirements within this PWS, to include procuring and managing the subscriptions on behalf of DeCA, and providing all training and technical advisory services. The Contractor provides key personnel—specifically the Project Manager and a Senior Atlassian System Administrator—to support DeCA’s use of the Atlassian applications within the hosted environment. 1.2 Background: The Defense Commissary Agency (DeCA) is executing a strategic IT modernization effort to consolidate multiple business units onto a single, commercially supported enterprise platform for work management, service management, and project portfolio management. This action is necessary to replace aging legacy systems, eliminate data silos, and improve operational efficiency across the agency. This contract will serve as the single, enterprise-wide vehicle for procuring all Atlassian software licenses and the professional services required to onboard multiple DeCA organizations. While DeCA previously held a limited Atlassian contract for a single engineering unit (W58P05-25-P-0011, expiring 25 September 2026), this new contract will serve as the overarching enterprise-wide -- 1 of 29 -- Page 2 of 29 AUG 22 vehicle for procuring all Atlassian software licenses and professional services required to onboard the PMO, ARTS, and HR organizations. 1.3 Scope: The Contractor shall provide all personnel, software, materials, supervision, and other items necessary to perform the services as described in this PWS, except for those items specified in Part 3. The scope of this contract is divided into two primary service categories: 1. Software Subscriptions (Hosted by Atlassian): The procurement and annual renewal of all required Atlassian software licenses for the designated DeCA enterprise organizations: Advanced Retail Technology Suite (ARTS), Human Resources (HR), and the Program Management Office (PMO) (specifically encompassing the Program Management, IT Product Support, and Systems Test & Evaluation teams) for the life of the contract. These subscriptions are hosted directly by Atlassian in the Atlassian Government Cloud (FedRAMP Moderate). The Contractor acts as the authorized reseller to provision and maintain these subscriptions, while Atlassian provides backend hosting, service availability, and core software maintenance. 2. Professional Services (Executed by Contractor Personnel): This category includes two distinct types of support: • Base Year Training and Advisory Support: The contractor shall provide role- based training and expert technical advisory services to assist Government administrators in onboarding the new user groups (PMO, ARTS, and HR). • Ongoing Sustainment Support (All Years): The contractor shall provide an optional, flexible Level of Effort (LOE) for ongoing over-the-shoulder technical advisory support, minor configuration guidance, and refresher training for all user groups.The Contractor shall perform all tasks to the standards and acceptable quality levels identified in this PWS. 1.4 Objectives: The primary objectives of this contract are to: • Procure and maintain the required Atlassian software licenses (Jira Software, Confluence) for DeCA organizations. • Deliver comprehensive, role-based user training to ensure successful adoption. • Provide expert technical advisory support to assist Government personnel in configuring the platform and managing workflows. • Provide a flexible mechanism for ongoing technical support and refresher training throughout the life of the contract. 1.5 General Information: 1.5.1 Quality Control Plan (QCP): -- 2 of 29 -- Page 3 of 29 AUG 22 This acquisition is for commercial products and services and will be conducted in accordance with FAR Part 12. Therefore, as specified in FAR 12.208, the Government will rely on the contractor's existing quality assurance system. The contractor is responsible for delivering services that meet the performance standards defined in this PWS. The Contractor shall provide a copy of their corporate Quality Control Plan (QCP) to the Contracting Officer’s Representative (COR) within ten (10) days after contract award {A001}. This plan should describe the contractor’s internal processes for ensuring that all services and deliverables comply with the requirements of the contract. 1.5.1.1 RESERVED 1.5.1.2 RESERVED 1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It de…