ICP TOWER MAINTANTENCE "BRAND NAME"

Statement of Work USCG Surface Forces Logistics Center Kardex Remstar Shuttle Maintenance Service Agreement Manufacturer: Kardex Remstar Model: (4) Shuttle XP500 3650X813X11950-US Serial Numbers: 14005566/001, 15005659/001, 18007087/001, 21004767/001 BACKGROUND: The United States Coast Guard (USCG) Surface Forces Logistics Center (SFLC) Inventory Control Point (ICP) warehouse located in Baltimore Maryland provides support for over $800M in inventory for the US Coast Guard fleet, servicing over 2000 assets. The four Kardex Remstar Shuttles each store hundreds of critical Coast Guard parts that must be accessible at a moment’s notice to support the Coast Guard fleet. Scheduled maintenance and timely repairs are critical to keep the shuttles and their system up and running to support the Coast Guard. 1. SOFTWARE SERVICES: Agreement to start day of award and run (1) Year and expire one day before anniversary date. a) Software Help Desk Web based technical assistance. • Examples: • The picking program will not work. • Not showing the right locations. • The end user needs help picking parts through the computer software. • Minor software updates are available for free to resolve minor issues. b) 24/7 Unlimited Software Telephone Support Coverage for system down and critical issues only. c) A quote must be submitted to the COR and approved by the Contracting Officer for any services not covered under this service contract before proceeding 2. MECHANICAL SERVICES: Bi-annual maintenance on (04) Kardex XP500 Shuttle Systems. The contractor will inspect, clean all mechanical or operating parts, lubricate, and make ordinary adjustments bi-annually. The vendor must be an authorized factory sales and service dealer for Kardex Remstar equipment and possess the company sponsored certification. Mechanical Service Agreement to start day of award and run (1) Year and expires one day before anniversary date. a. Labor, mileage, and all expenses included. b. Two (2) scheduled maintenance inspections to be performed on each unit, annually (6-month intervals) to include: 1. Visual Check of all warning/safety signs identification labels are identifiable. 2. Safety Devices are functional, secured and in good condition. 3. Lights and Lighting are checked in access area, position indicator and control lamps; replaced if needed. 4. Unit test run, checking for unusual noises. Start and stop tolerances. -- 1 of 2 -- 5. Check full extraction of trays to and from for smooth operation. 6. Correct position of open/close Door. 7. Check lift drive, toothed belts, drive chain wheels for wear and secure fastening. 8. Extractor-check chain tension, aligning of fingers, check level front/back and side to side distance. Adjust where needed. 9. Visual check of all proximity switches and functionality. 10. Test the secure fastening of Energy chain and check laying of cables are secure. 11. Height detection of stored goods and light curtain/barriers. Check ready lights. 12. Battery check of modules, test and replace if required. 13. Ventilation of control drawer, test fan function and clean filter. 14. Test voltage to unit and components. 15. Check cleanliness of floor space and control. 16. Check Trays for damage and running noises. 17. Spot check and ask operator for any defects during day-to-day operations. Investigate and clarify. 18. Service intervals will be checked and all operating hours, Motor operating hours and cycles will be documented. c. Mechanical service reports will be provided to the COR after each service to include all work completed with recommendations. d. A quote must be submitted to the COR and approved by the Contracting Officer for any repairs or replacement parts not covered under this service contract before proceeding. e. Maintenance will be conducted during the hours of 7:00 AM – 5:00 PM. 3. SERVICE CALLS / REPAIRS: a. Service calls will be conducted during the hours of 7:00 AM – 5:00 PM. b. 24/7 Help Desk support on hardware, 2 hours response callback time. c. Onsite support for service calls, dispatch within 2 business days of contact during business hours (Mon-Fri 7 AM- 5 PM). 1. Onsite visits must be quoted and approved by the COR prior to dispatching, except for bi-annual maintenance. 4. Equipment Location and USCG SFLC Points of Contact: a) U.S. Coast Guard, 2401 Hawkins Point Road, BLDG 88A, Curtis Bay, Maryland, 21226 b) Point of Contacts: o Primary: James Morehouse; James.T.Morehouse@uscg.mil  (571) 608-0927 Cell: (302) 242-5178 o Contracting: Thomas Sparr (COR); Thomas.F.Sparr@uscg.mil  (571) 607-5344 Cell: 510-220-8081 5. INVOICES: Submit all invoices to the Contracting COR via the Invoice Processing Platform (IPP) no later than ten (10) business days following the month of service. a) Payments will be made by government for services rendered. -- 2 of 2 --