J065--TruDi Navigation System Service

Performance Work Statement 640-26-4-500-1104 Section 1 - Maintenance Services and Availability: Contractor shall provide Corrective (Repair) and Preventative Maintenance Support Service for the TruDi Navigation System at the VA Palo Alto Healthcare System (VAPAHCS). This requirement is for Integra (Acclarent) to provide support, maintenance, and repair services to Department of Veterans Affairs – VA Palo Alto Health Care System in accordance with the specifications, terms and conditions contained herein. Covered products (equipment) under support contract includes the following: EE # Model Serial # Equipment Category 206634 TruDi Navigation System (21)400055(11)210829 STEREOTACTIC SYSTEMS: OTORHINOLARYNGOLOGY The Period of Performance for this contract will be as follows: Base Year 9/27/2026 – 9/26/2027 Option Year 1 9/27/2027 – 9/26/2028 Option Year 2 9/27/2028 – 9/26/2029 Section 2: Locations: VA Palo Alto 3801 Miranda Ave. Bldg. 100- Room E1120 Palo Alto, CA 94304 Section 3 - Specific Requirements/Tasks: Contractor Furnished Items and Services: The contractor shall furnish all necessary supplies, parts, materials, equipment, products, tools, software updates/upgrades, and any other items and services to perform corrective (repair) maintenance services on the equipment outlined in Section 1 of this SOW The contractor shall furnish all necessary supplies, parts, materials, equipment, products, tools, software updates/upgrades and any other items and services to perform preventative maintenance services on the equipment outlined in Section 1 of this SOW Corrective and preventative maintenance services on the equipment will be performed by a certified technician. All the parts will be the manufacturer’s original, new parts, and all services will be provided by engineers or technicians trained by the manufacturer on the specified devices. The corrective and preventative maintenance services shall return specified devices to full functionality within the manufacturer’s specifications. The contractor shall provide on-demand service visits and telephone support calls around the clock. The contractor shall provide a remote tele-diagnostics service for troubleshooting. The contractor shall provide service reports including details of equipment issue and resolution, and descriptions of the scheduled and unscheduled maintenance procedures performed Contractor Responsibilities The contractor shall not employ personnel for work on this contract if such employee is identified to the contractor as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The Contractor shall furnish service manuals and/or test equipment for the performance of this contract. It is the responsibility of the Contractor to bring the appropriate equipment, parts and/or supplies necessary to complete the work as required. The Contractor shall be familiar and follow maintenance guidelines contained in current technical service manuals for all equipment and sub-assemblies listed. Manuals shall include but not be limited to schematics, diagrams, written procedures and parts lists. All work shall be performed, and equipment shall function in conformance with all VA safety standards, manufacturer’s/industry standards, the latest published edition of NFPA-99, FDA, OSHA, Joint Commission, and other applicable national standards. The COR may facilitate a copy of VA safety standards to the Contractor upon request. The Contractor must follow all HIPA rules, regulations and restrictions regarding disclosure of any personal identifying information observed during the service of the equipment. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or company ID badge. Contractor field service personnel shall be dressed to present a clean, neat appearance at all times when performing under this contract. Personnel performing maintenance and repair services must be fully qualified, competent, technicians. “Fully qualified and competent” is defined as factory trained and verified by Integra (Acclarent). Special Instructions Parking Policy - It is the responsibility of Contractor personnel to park only in designated parking areas. Parking information is available from the VA Police. The VA shall not invalidate or make reimbursement for parking violations of Contractor's personnel under any circumstances. Smoking Policy - Contractor personnel may not smoke on VA property. Section 4 - Hours of Work and Legal Government Holidays: Unless otherwise specified, all contract work is to be performed during regular administrative working hours, 8 am to 4:30 pm, Monday through Friday, excluding the following listed holidays observed by Department of Veterans Affairs: New Years Day January 1 Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Fourth of July July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day Last Thursday in November Christmas Day December 25th When a holiday falls on a Sunday, the following Monday will be observed as a legal holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a legal holiday. Section 5 - Modifications: The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The contractor shall communicate with the Contracting Officer in all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitments or issue changes, which will affect price, quantity, or quality of performance of this contract. …