Oxford EBSD-EDS Service Maintenance Agreement

CUI CUI PERFORMANCE WORK STATEMENT (PWS) FOR PREVENTIVE MAINTENANCE (PM) & REMEDIAL MAINTENANCE (RM) ON THE Oxford EDS/EBSD System PREPARED BY: OC-ALC/OBCA TINKER AFB 73145 June 22, 2026 -- 1 of 15 -- CUI CUI Commanders Safety Intent: The safety of everyone on Tinker AFB is our top priority. All Individuals must accept personal responsibility for safety and seek opportunities for improving the safety of our work environment. Everyone working on Tinker AFB is challenged to find, fix (if able) and report all hazards and near-misses. It is our shared duty to take every reasonable step and precaution to prevent accidents and preserve the health/safety of each contractor and government employee. Section One 1.0 Scope: The Contractor shall provide all labor, tools, equipment, test equipment, material, parts, quality control, transportation and inspection manuals necessary to perform the Preventive Maintenance (PM) / Remedial Maintenance (RM) on the Oxford EDS/EBSD System in Building 3001, Post I-67 at the Oklahoma City–Air Logistics Complex (OC-ALC). The equipment is listed in Appendix A. 1.1 The Contractor shall be responsible for ensuring all services, parts and Original Equipment Manufacturer (OEM) components provided under this contract are in accordance with (IAW) the terms and conditions outlined herein, conform to the manufacturer’s equipment specifications and this PWS. 1.2 Requested Services: 76 MXSS/MXDTAC Metallurgical Analysis Section is requesting an annual contract for one (1) Base Year with four (4) Option Years for Preventive Maintenance (PM) / Remedial Maintenance (RM) on the Oxford EBSD/EDS/WDS detectors and associated software. Essential Support Plan Shall Include: • Unlimited number of demand on-site service visits with a maximum 72-Hour response time or as agreed upon by all stakeholders. • Engineer labor and travel are included • One (1) Preventive Maintenance visit per year • Priority technical support with a one (1) day response time • New or factory certified refurbished replacement parts (warranted as new) included • Detector and supplied PCs included • Software updates and notifications 1.3 Preventive Maintenance (PM): The objective of PM is to protect equipment capability and investment by removing causes of failure, performing routine maintenance and providing adjustment to compensate for normal wear before failure occurs. The Contractor shall perform all PM’s IAW the OEM specifications. The Contractor shall perform one (1) PM per year on each item listed in Appendix A. The Contractor shall provide a copy of the PM schedule to the Government Point of Contact (GPOC) within ten (10) business days after contract award. The Contractor shall notify the GPOC seven (7) business days prior to each scheduled PM visit. 1.4 Remedial Maintenance (RM): RM is the repair of equipment and systems with parts, materials, and labor to restore performance to the designed function in the event of any breakdown or stoppage of equipment or system where the equipment or system is unable to perform its designed function. RM includes repairs and replacement of related components, parts, and appurtenances that have failed, no longer perform reliably, or have worn beyond safe tolerances. The Contracting Officer (CO) will make final determination of any RM work being within scope. 1. RM Procedures: Upon occurrence of an equipment or system malfunction, the GPOC will contact the Contractor by telephone, email, or fax and provide the following information: a) The equipment identification number (ID#) b) A brief description of the malfunction -- 2 of 15 -- CUI CUI c) Location of equipment d) Name and telephone number of the Government’s SME Note: if the Contractor receives this notification via telephone, the GPOC will provide a written copy of the request by email or fax at their earliest convenience. 2. When RM is required, the Contractor shall submit the RM Work Request (WR) form (Attachment X) to the GPOC for coordination. The WR will have an estimated Not to Exceed (NTE) amount and will use the fully burdened labor rates found in the current year’s RM contract line item (CLIN). 3. The GPOC will coordinate the WR with the Government Subject Matter Expert (SME; End User/Program Office) in order to validate the Contractor’s hours and materials. After the SME reviews and confirms the estimate, the WR will be submitted to the CO for final review and approval. a) If the CO approves the RM, the CO will sign the WR and return it to the Contractor, which establishes RM approval. The Contractor will be notified that -- i. RM has been approved in the amount found on the WR; ii. They must have CO approval prior to exceeding this amount; iii. If they exceed the approved NTE amount without CO authorization, the Contractor does this at its own risk, and the Government is not liable to pay for anything over the NTE amount; and, iv. They need to coordinate the RM visit with the GPOC immediately. b) If the CO does not approve the WR, the Contractor will be notified and the CO’s rationale for disapproval will be provided to them 4. The Contractor shall begin RM once the CO approves the WR and after coordinating the RM visit with the GPOC. The technician shall arrive on site at the equipment location to perform RM within 2 business days or if overseas, within 5 business days after the WR is approved. The Contractor shall provide and use only new parts and material unless otherwise authorized by the CO. 5. Upon completion of work, the Contractor shall promptly submit a quote for the RM work to include actual labor hours and material costs to the CO. The Government and Contractor will then negotiate a settlement for the RM. The CO will then definitize the RM by assigning it a Firm Fixed Price (FFP) amount. 6. Failure to agree on the FFP RM amount shall be a dispute with the meaning of the Disputes Clause as found in the contract. 1.5 Parts and Materials: The Contractor shall provide and use on…