Learning Management System for USACE

1 PERFORMANCE WORK STATEMENT (PWS) Part 1: General Information 1.1 Overview & Background The U.S. Army Corps of Engineers (USACE) Learning Center requires an enterprise-wide, modernized, and secure cloud-based Learning Management System (LMS) to deliver, track, manage, and report on training. The USACE Learning Center currently utilizes Microsoft Teams (MS Teams) for course collaboration and an antiquated, internally developed database known as the Training Management Information System (TMIS) to track registrations and completions. This fragmented environment is obsolete and requires severe manual administrative workarounds. This Performance Work Statement (PWS) outlines the requirements for deploying, configuring, and supporting a commercially available, cloud-based Cornerstone Learning Management Software-as-a-Service (SaaS) subscription (specifically utilizing the Cornerstone Learn application module). This modernization effort will consolidate USACE’s training tracking and records into a single, integrated, and secure FedRAMP Moderate Authorized cloud environment for approximately 36,000 active military and civilian users worldwide. 1.2 Scope of Work The Contractor shall provide all commercial software licensing, cloud hosting, data migration from TMIS, implementation, system configuration, functional training, and helpdesk support services necessary to deliver a turnkey, fully operational FedRAMP Moderate LMS SaaS solution. 1.3 Period of Performance (PoP) The Period of Performance shall consist of a twelve (12) month Base Period and four (4) consecutive twelve (12) month Option Periods: Performance Period Start Date End Date Base Period 1 October 2026 30 September 2027 Option Period 1 (Year 2) 1 October 2027 30 September 2028 Option Period 2 (Year 3) 1 October 2028 30 September 2029 Option Period 3 (Year 4) 1 October 2029 30 September 2030 Option Period 4 (Year 5) 1 October 2030 30 September 2031 1.4 Place of Performance & Hours of Operation The primary place of performance shall be at the Contractor’s facility (remote support). Any required coordination meetings or administrative enablement sessions will be conducted virtually. Operational support hours shall be 0800 to 1700 EST, Monday through Friday, excluding federal holidays. 1.5 Level of Effort -- 1 of 5 -- 2 In accordance with standard federal commercial acquisition guidelines, the level of effort is considered inherent to the Firm-Fixed-Price (FFP) of the COTS SaaS subscriptions and associated services required to meet the performance standards outlined in this PWS. No specific labor hours are mandated to complete the core configurations. 1.6 Quality Control & Quality Assurance 1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a comprehensive Quality Control Plan (QCP) to ensure all services, software provisioning, and database migrations conform to the requirements of this contract. The QCP shall be submitted to the COR for review within thirty (30) days of contract award. The plan shall detail the Contractor's internal self-inspection procedures, database verification tools for the TMIS migration, and reporting methods for system uptime. 1.6.2 Government Quality Assurance: The Government will monitor the Contractor’s performance under this contract utilizing a Quality Assurance Surveillance Plan (QASP). The COR will perform random inspections of helpdesk ticket logs, review monthly hosting uptime reports, and verify migrated TMIS records to ensure the Contractor is maintaining the Acceptable Quality Levels (AQLs) defined in the Performance Requirements Summary (PRS). Part 2: Definitions & Acronyms Term / Acronym Definition AQL Acceptable Quality Level. The minimum performance threshold. CAC / PIV Common Access Card / Personal Identity Verification. COR Contracting Officer’s Representative. COTS Commercial Off-The-Shelf. FedRAMP Federal Risk and Authorization Management Program. FFP Firm-Fixed-Price. LMS Learning Management System. SaaS Software-as-a-Service. TMIS Training Management Information System (USACE legacy registration database). UMSB USACE Mission Support Battalion. Part 3: Government Furnished Property, Equipment, and Services The Government will provide the Contractor with administrative access to legacy databases, directory metadata, and USACE personnel to facilitate system configuration and launch: Government Furnished Item / Service Description Availability Timeline Legacy TMIS Database Export Historical learning records, user profiles, and active course catalogs extracted from TMIS. Within 30 days of award SAML 2.0 / SSO Metadata Access to USACE identity directories and technical Within 15 days of award -- 2 of 5 -- 3 POCs for Single Sign-On integration. Subject Matter Experts (SMEs) Access to USACE Learning Center training administrators for configuration workshops. As required Part 4: Contractor Furnished Items and Services Except for those items specifically identified in Part 3, the Contractor shall furnish everything required to perform this contract, including: • Fully authorized Cornerstone Learning Management SaaS subscriptions compliant with FedRAMP Moderate security standards. • Secure commercial hosting infrastructure. • Data migration utility engines and data mapping templates. • Preferred Customer Success Package (PCSP) and Tier 1 Helpdesk services. Part 5: Specific Tasks & Technical Requirements The Contractor shall execute the following core technical tasks: Task 5.1: Software-as-a-Service (SaaS) Subscriptions & Scalability SaaS Subscriptions: The Contractor shall provision and maintain one (1) production instance and one (1) sandbox/testing instance of the Cornerstone Learning Management SaaS application, authorized at a FedRAMP Moderate baseline. Subscription Scale: The SaaS subscription model must support the enterprise-wide footprint of approximately 36,000 active civilian, military, and external user accounts. Platfo…