Medical Linen and Laundry Services

Page 1 of 7 036PEFORMANCE WORK STATEMENT FOR METC LINEN SERVICES 24 February 2026 1. DESCRIPTION OF SERVICES / GENERAL INFORMATION. The contractor shall provide the facility, labor, supervision, supplies, equipment, and transportation necessary to provide non-personal full linen services at the Contractor’s facility as defined in this performance work statement (PWS) in support of the Medical Education and Training Campus (METC), Joint Base San Antonio (JBSA)-Fort Sam Houston, TX. 1.1. DESCRIPTION OF SERVICES. The contractor shall perform linen services to include the laundering of surgical towels, hand towels, scrub tops, scrub bottoms, lab coats, sheets, pillow cases, blankets, patient gowns and any other incidentals that may need service. The soiled linen shall be picked up, washed, cleaned, folded, hung and returned to the same location the following week. 1.1.1. Pick up and deliver linen weekly between the hours of 8:00am and 11:00am (CST). One week turn-around in linen services is required. The pick up/drop off locations are listed below and additional locations may be added as needed during the performance period. Delivery day and time may change according to mission requirements. Contractor personnel will not pick up or deliver to Government facilities any time the Government is unexpectedly required to close their offices. The Contractor will not be compensated for these Government closures. The Contractor is responsible for all notification of their contractor staff during times of closure. # STREET ADDRESS BUILDING ROOM NUMBERS FLOOR ELEVATOR LOADING DOCK 1 3038 William Hardee Road 895 R-2-135, R-2-207, R-2-208, R-2-210, R-2-211, R-2-306 1st, 2nd, 3rd Yes Yes 2 3068 William Hardee Road 899 R-1-416 4th Yes Yes 3 3480 Garden Avenue 1356 R-3-162, R-3-315 1st, 3rd Yes Yes 4 3488 Garden Avenue 1364 R-4-227, R-4-315, R-4-402 2nd, 3rd, 4th Yes Yes 5 3490 Forage Road 1394 236 1st N/A No 1.1.2. Linen shall be received, processed and returned by the contractor to the Government. Clean linen shall be counted/annotated on the ticket at pick-up and delivery. The Government and contractor shall verify the numbers and countersign the delivery ticket to indicate agreement -- 1 of 7 -- Page 2 of 7 with the numbers of items picked up and delivered at the time. A copy of each completed linen delivery ticket shall be furnished to the contractor, and one maintained by the Government and will become the official clean delivery ticket. 2. GENERAL INFORMATION. 2.1. CONTRACTOR PERSONNEL. Provide a point of contact that shall be responsible for responding to the government. The name of the alternate shall act for the contractor when the primary is absent shall be designated in writing to the contracting officer no later than the start of the contract. 2.1.1. The point of contact and the alternate shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract. 2.1.2. The point of contact and alternate must be able to read, write, speak, and understand English well enough to satisfy all contract performance requirements. 2.1.3. The contract point of contact and alternate shall be available during normal duty hours within a reasonable time to meet on the installation with Government personnel designated by the contracting officer to discuss problem areas and find remedies. 3. STANDARDS OF QUALITY. Periodically, the following guides will be used by the Government to control the quality of a finished product. Failure to meet these standards will result in the product being returned for further cleaning. 3.1. The contractor shall have experience in handling and providing medical type linen services. The firm must have gained this experience as a result of being regularly engaged in the business of providing linen services in health care/patient care environments (e.g. inpatient and outpatient medical treatment facilities). 3.1.1. All soil, spots, and stains shall be removed, unless removal will change the color or damage the fabric. 3.1.2. Each item shall be hygienically cleaned, dried and free of lint, scorch marks, or other damage to the fabric. 3.1.3. White fabrics shall be white and free of odors and yellow or gray tints. And Colors shall be bright. 3.1.4. Items shall be clean, and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements. 3.1.5. No trace of wash supplies (e.g. soap, bleach, etc.) shall be left in the fabrics. 3.1.6. Shrinkage shall be no more than what may be termed as “natural” for the fabric in accordance with (IAW) best commercial practices. The contractor shall treat all articles in such a manner as to keep the dimensional changes of the article to a minimum and to avoid damages of any kind to the fabric. 3.1.7. Tumbled work such as linens, towels, and blankets shall be completely dry and soft. -- 2 of 7 -- Page 3 of 7 3.1.8. Ironing and folding. Items processed on flatwork ironers (e.g. sheets, pillow cases) shall be machine finished (ironed) so that the surfaces are smooth and without “rough dry” spots, wrinkles or “tails”. Flatwork shall be free of creases when received by the customer, as applicable. 3.1.9. Pressing. Presswork shall be accomplished so that items meet best commercial standards, as applicable. 3.1.10. Finished work. The contractor shall assemble completed work into bundles and wrap the bundles for return to the locations IAW commercial practices (Refer to Section 1.1.1.). 3.1.11. The linen items must be returned sanitized and in sterile condition. 3.1.12. Soiled and cleaned linen shall be separated for transportation if in the same vehicle. 3.1.13. All property, to include monies, that are found in the linen shall be returned to the Government immediately. 4. UNSERVICEABLE ARTICLES. All Government owned items identified as unserviceable and/or non-repairable while in the possession of …