Preventive Maintenance for Gatan BioContinuum system and the Gatan Alpine Vista direct electron detector, including supporting equipment

Page 1 STATEMENT OF WORK FOR Gatan BioContinuum System and Gatan Alpine Vista Direct Electron Detector MAINTENANCE AND REPAIR National Institute of Environmental Health Sciences 1. DESCRIPTION OF SERVICES The contractor shall provide all management, parts, tools, supplies, equipment, software support, and labor necessary to maintain and repair the Gatan BioContinuum system and the Gatan Alpine Vista direct electron detector, including supporting equipment, at the National Institute of Environmental Health Sciences in a manner that ensures continuous, safe, and reliable operation in accordance with manufacturer specifications. The contractor shall provide unlimited telephone technical support during normal working hours, unlimited service calls, and one annual preventive maintenance visit for each covered system during each period of performance. The covered equipment is: Manufacturer Type Location Gatan / Ametek BioContinuum system, including K3 direct electron detector and energy filter Titan Krios G4, NIEHS Gatan / Ametek Alpine Vista direct electron detector Talos Arctica, NIEHS 1.1 MAINTENANCE SERVICES The contractor shall use only factory-certified technicians to perform one annual preventive maintenance visit for each covered system during each period of performance. The requirement is for a base period of performance with no options, unless otherwise stated in the award document. The contractor shall perform preventive maintenance, calibration, inspection, testing, and software updates, if available, during the annual maintenance visit. The work shall include ordinary repairs and adjustments arising from normal use and shall be performed in accordance with manufacturer specifications. The maintenance shall be intended to confirm the performance, reliability, calibration, and accuracy of the covered equipment. The contractor shall prepare and submit a written report within two business days after each annual preventive maintenance visit. The report shall identify the maintenance performed, parts used, date of inspection, name of the technician, and overall condition of the equipment. The report shall also identify any potential future items that may require replacement or additional servicing before the next scheduled maintenance visit. No additional parts or services not covered under the resultant contract shall be provided to the Government unless authorized by the Contracting Officer through contract modification. 1.2 REPAIR SERVICE CALLS The contractor shall use only factory-certified technicians to perform an unlimited number of on-site service calls under this agreement. Repair services shall include troubleshooting, diagnosis, repair, replacement of failed covered parts, and restoration of the covered equipment to proper operating condition in accordance with manufacturer specifications. For the BioContinuum system, this includes the K3 direct electron detector and energy filter. For the Alpine Vista system, this includes the direct electron detector and associated covered components. 1.2.1 Routine Calls -- 1 of 3 -- Page 2 The Authorized Government Representative or designated representative will notify the contractor of equipment failure and needed repairs. The contractor shall provide unlimited telephone technical support to attempt to resolve the problem remotely. If the problem cannot be resolved by telephone or remote support, the contractor shall escalate to on-site support within 48 hours during normal business hours. When on-site support begins, the contractor shall report to the work location, assess the repair, and provide an estimated time to repair. All repair work shall be performed in accordance with normal commercial practices using parts specified by the original manufacturer or items of equal or better quality when acceptable under manufacturer requirements. Downtime shall be kept to an absolute minimum, and the contractor shall notify the Government of projected downtime and estimated time for repair. The contractor shall prepare and submit a written report within two business days after completion of each routine repair. The report shall include the date and time of the service call, the repairs performed, parts replaced, and the name of the technician performing the work. If repairs require work outside the scope of the agreement, the contractor shall notify the Authorized Government Representative for appropriate decision and action. Unless authorized by the Contracting Officer through contract modification, no additional parts or services outside the scope of the resultant contract shall be provided to the Government. 1.2.2 Emergency Calls The contractor shall respond to emergency repair calls within 48 hours after notification during normal business hours. The contractor shall prepare and submit a written report within two business days after completion of each emergency repair. The report shall include the date and time of the service call, repairs performed, parts replaced, and the name of the technician performing the repairs. If repairs require work outside the scope of the agreement, the contractor shall notify the Authorized Government Representative for appropriate decision and action. Unless authorized by the Contracting Officer through contract modification, no additional parts or services outside the scope of the resultant contract shall be provided to the Government. 2. SERVICE DELIVERY SUMMARY Performance Objective SOW Para Performance Threshold Perform preventive maintenance and ensure covered equipment is fully operational. 1.1 Covered equipment is operational and certified to manufacturer specifications. Perform service call repairs in a timely manner and keep the Government informed of repair status. 1.2 Response to and repair of service calls are timely 95 percent of the time. Submit maintenance and repair reports within required timeframes. 1.1, 1.2.1, 1.2.2 95 percent of reports are timely and accurate. 3. GOVERNMENT FUR…