SiRcom Giant Voice Maintenance

PERFORMANCE WORK STATEMENT (PWS) – SIRCOM GIANT VOICE SYSTEM MAINTENANCE 55TH COMMUNICATIONS SQUADRON PROJECT: Giant Voice – SiRcom Maintenance DATE: June 24, 2026 Part 1: General Information 1.1. Introduction This Performance Work Statement (PWS) is for a non-personnel services contract. The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, and supervision required to perform maintenance and sustainment services for the Offutt Air Force Base Giant Voice system as detailed herein. The Government will not exercise supervision over the contractor's employees. The Contractor is solely responsible for the performance and conduct of its personnel. 1.2. Background The Offutt AFB Giant Voice system consists of seven (7) solar-powered giant voice poles, two (2) control terminals, and all associated accessory items. This system requires comprehensive maintenance and repair to ensure operational readiness. 1.3. Scope The Contractor must perform all on-call, corrective, and scheduled preventative maintenance services as specified in this PWS. 1.4. Contracting Officer Representative (COR) The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies, coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price and estimates or changes in delivery -- 1 of 4 -- dates. The COR is not authorized to change any of the terms and conditions of the contract/order. Part 2: Contractor Requirements 2.1. Task 1: Corrective Maintenance and Repairs The Contractor must provide and execute a corrective maintenance plan that includes the following: • 2.1.1. The Contractor must provide remote and on-site support to resolve all system issues. • 2.1.2. If an issue cannot be resolved via remote support, the Contractor must dispatch technicians for an on-site maintenance visit within two (2) weeks of the failed remote attempt. • 2.1.3. If an initial on-site maintenance visit fails to resolve an issue, the Contractor must initiate a follow-up on-site visit within two (2) weeks of the previous visit. • 2.1.4. The response times specified in 2.1.2 and 2.1.3 are mandatory. The only exception is for documented part availability delays where a part is confirmed to be on back-order from the manufacturer. 2.2. Task 2: Preventive Maintenance The Contractor must perform scheduled Preventive Maintenance Inspections (PMIs) as follows: • 2.2.1. The Contractor must conduct comprehensive on-site PMIs at a minimum frequency of twice per calendar year (semi-annually). • 2.2.2. A scheduled PMI must be a separate service event from any corrective maintenance call-out. However, if a complete PMI is performed and documented during a corrective maintenance visit, that visit will satisfy one of the two semi- annual PMI requirements for that year. 2.3. Task 3: Software Maintenance • 2.3.1. The Contractor must perform all necessary software updates to the SiRcom SMART Alert Software (SiSA) to ensure the system is operating on the latest version. • 2.3.2. The Contractor is responsible for all licensing, installation, configuration, and testing associated with software updates. Part 3: Performance Details -- 2 of 4 -- 3.1. Place of Performance All work must be performed at the following locations on Offutt Air Force Base: • Giant Voice Poles: Vandenberg, Lemay, Commissary, Building D, Command Post, Warhawk Event Center, Base Lake. • Command Post: Building 500. • Alternate Command Post: Building 303. 3.2. Period of Performance The period of performance shall be for one (1) twelve (12) month Base Year, with the potential for two (2) Option Years. 3.3. Hours of Operation The Contractor must conduct business and be available Monday through Friday, from 0730 to 1630, excluding Federal holidays and unscheduled Government closures. The Contractor must ensure an adequate workforce is available for uninterrupted performance during all required hours. Part 4: Contractor Personnel 4.1. Key Personnel • 4.1.1. The Contractor must designate a Contract Manager and an Alternate Contract Manager in writing to the Contracting Officer. These individuals must have full authority to act for the Contractor on all matters related to the daily operation of this contract. • 4.1.2. The Contract Manager or Alternate must be available during the hours of operation specified in section 3.3. • 4.1.3. All engineers and technicians performing work under this contract must be factory-certified. 4.2. Security and Access • 4.2.1. The Contractor must submit a completed 55 SFS Contractor/Vendor/DV Pass Request Spreadsheet to 55 CS/SCO within five (5) calendar days of contract award to secure base access for all personnel, unless they already have authorized base access. • 4.2.2. Contractor personnel must coordinate with the Government for access to restricted areas at least seven (7) calendar days in advance. Government escorts are required in these areas. -- 3 of 4 -- Part 5: Reporting and Quality Control 5.1. Quality Control The Contractor must provide and maintain a Quality Control Program for the entire life of the project. The Contractor must submit a weekly progress report in soft copy format…