Sources Sought - ESS Alarms

PERFORMANCE WORK STATEMENT FOR MAINTENANCE AND REPAIR OF ELECTRONIC SECURITY SYSTEMS 21 SFS/S5E Peterson SFB CO, 80914-2370 29 May 2026 Executive Summary The purpose of this Performance Work Statement (PWS) is to maintain and repair all Electronic Security Systems (ESS) on Peterson SFB, Colorado. This includes AMAG Technology, and QVMS. The Contractor shall ensure each technician dispatched for on-site maintenance is individually certified in both AMAG and Qognify Video Management Software (QVMS), formally known as On Net Surveillance Systems Inc. (ONSSI)." and provide no notice maintenance and corrective service support 24 hrs a day, each day of the year. “Support” in this context includes the physical presence of a dual-certified technician at the equipment location within timelines as described in table 1.1. 1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, supplies, equipment and labor necessary to inspect, maintain, and repair various types of Electronic Security Systems including AMAG and the associated closed-circuit television (CCTV) equipment and video software On-Net Surveillance Systems Inc and the associated Microsoft cluster server software. (QVMS) Ocularis and operating stations and servers at Peterson Space Force Base (PSFB), Colorado. The Contractor shall comply with commercial and manufacturer standards and in accordance with all applicable federal, state, and local regulations for maintaining these systems to ensure continuous, safe, and reliable operation. The Contractor shall provide AMAG and QVMS certified technicians holding current, manufacturer-validated certifications for the specific versions of AMAG and QVMS software/hardware deployed at Peterson SFB. The Contractor shall submit valid certification proofs for all primary and alternate technicians to the COR annually upon contract renewal and within 48 hours of any personnel substitution. Estimated Workload Data for ESS are listed in Appendix A, and ESS Equipment descriptions and locations are listed in Appendices B and D. Preventative Maintenance (PM) 1.1.1. Definition: Preventative Maintenance (PM) consists of scheduled or condition-based maintenance activities performed prior to system or component failure to ensure continued operational reliability and to reduce the likelihood of future faults. PM shall not be initiated in response to system failures, alarms, or degraded performance; such actions are considered Corrective Maintenance. 1.1.2. Maintenance Plan. The Contractor shall develop, implement, and maintain a comprehensive Preventative Maintenance Plan for all ESS equipment. The plan shall be submitted to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) within 30 days of contract award for review and approval. The plan shall: Define PM tasks, frequencies, and procedures for all covered systems and components, incorporate manufacturer-recommended maintenance requirements, identify documentation and reporting methods for all PM activities, and include all applicable equipment listed in Appendix B 1.1.3. PM Requirements. The Contractor shall perform preventative maintenance on all ESS equipment, including but not limited to AMAG, QVMS, servers, workstations, and associated field devices, in accordance with the approved PM Plan and manufacturer guidelines provided by the COR. At a minimum, PM shall include Inspection, cleaning, and servicing of system components. Cleaning of all devices listed in Appendix B on a quarterly basis. Additional site-specific cleaning as directed by the COR when environmental conditions result in degraded performance prior to scheduled intervals. Testing of all onboard and backup batteries during quarterly maintenance. 1.1.4. Software Hygiene. The Contractor shall maintain system software health as part of PM activities. This includes applying critical security patches, firmware updates, and vendor-recommended updates to all ESS servers, workstations, and edge devices within 14 days of release, unless otherwise directed by the COR. Routine patching and updates are considered Preventative Maintenance. Troubleshooting or restoring failed or malfunctioning software systems shall be considered Corrective Maintenance. 1.1.5 System Upgrades. The Contractor shall perform system upgrades, including firmware, software, and hardware updates, when directed by the Government. Funding for upgrades shall be provided by the Government unless otherwise specified. 1.1.6. Reporting Requirements. The Contractor shall document all PM activities and provide to the COR reports of devices inspected as well as discrepancies found. 1.1.7. Scheduling Services. Contractor shall contact the Security Forces ESS office at least five (5) business days in advance of performance date to schedule any routine services so arrangements can be made for security disruptions. The Contractor shall return telephone calls from the Contracting Officer’s Representative (COR) by close of business. An after-hours on-call telephone number for ESS personnel shall be provided to the Contractor by the Government within two days after award. Contractor shall provide an after-hours on-call telephone number for ESS personnel by end of day after award of contract. 1.1.8. Protection Levels (PL). The Contractor shall coordinate with the owner/user of the resource involved to ensure they are properly escorted when accomplishing any maintenance and/or repair in the area. The Contractor will ensure Security Forces is notified prior to any maintenance and/or repair conducted on a sensor system with access to PL resources. When the Contractor makes telephonic notification to Security Forces, verification of their identity will be conducted using authentication procedures provided by the COR. A list of facility managers, phone numbers, and e-mail addresses. will be provide by the COR as needed. All P…