V212--New: 5-year Indefinite Quantity Contract: 7/1/2026 through 06/30/2031. Non-Emergency Medical Transportation Services at the William S Middleton VA Hospital in Madison, WI, and its affiliated Clinics.

Page 1 of 18 PERFORMANCE WORK STATEMENT (PWS) (Revised) 1. PURPOSE: The Contractor shall furnish the necessary personnel and equipment to provide twenty-four (24) hour, seven (7) day a week wheelchair van, sedan, and stretcher van transportation services to the beneficiaries of the William S. Middleton Memorial VA Hospital (VAH) in Madison, WI, and associated Community-Based Outpatient Clinics (CBOC). Service will be from Veterans' residences, Dane County Regional Airport, major transit stations, or designated pick-up locations to VA or non-VA facilities providing care at VA expense. Vehicles transporting patients shall not carry any person not listed on the manifest sent to the Contractor by a VA employee from the patient beneficiary office. The VA intends to award a single IQC (Indefinite Quantity Contract) with a five-year ordering period with five one-year priced periods. Actual trip quantities may vary and are based on annual estimates. Contractor shall have adequate fleet of wheelchair-capable passenger vans, stretcher-capable passenger vans, and ambulatory sedans, as well as a sufficient number of licensed drivers to meet the demand of the facility. If current fleet is determined to not meet the demand, the facility will request the contractor increase the appropriate fleet vehicles by an agreed upon number. This expense will be the responsibility of the contractor. 2. REQUIREMENTS: See Appendix I and II for the Historical Usage Chart, Definitions, and Acronyms. 2.1 VEHICLE REQUIREMENTS: The Contractor must meet all safety and mechanical standards established by local, state, and federal statutes and regulations. Vehicles used to provide services under this contract shall meet requirements including, but not limited to, the following. An inspection checklist shall be completed for each vehicle daily and must address at least the following items. This checklist for the applicable service date shall be kept in the vehicle. After the day is over, the checklist shall be retained by the Contractor to be made available to the Government upon request. 2.1.1. Have passed the applicable state's Department of Transportation safety inspection. 2.1.2. Have functioning mechanisms which ensure that all access doors are capable of being opened from the inside and remain closed and secure during travel. 2.1.3. Have a functioning speedometer indicating speed in miles per hour and a functioning odometer correctly indicating distance in tenths of a mile. 2.1.4. Be equipped with operational air conditioning and heating systems. If the air conditioning system becomes inoperable when the high temperature is forecasted to reach 79 degrees or more, the vehicle shall be immediately pulled from service at the termination of the current trip and shall not be used again for service under this contract until the air conditioning system has been repaired. 2.1.5. Have exterior free of grime, oil or other substances, and be free from cracks, breaks, dents, and damaged paint that noticeably detract from the overall appearance of the vehicle. 2.1.6. Be equipped with hubcaps or wheel covers. 2.1.7. Have all body molding in place, or if removed, holes shall be filled and painted. 2.1.8. Have passenger compartment clean of dirt and free from torn upholstery or floor coverings, damaged or broken seats, protruding sharp edges, and vermin or insects. -- 1 of 18 -- Page 2 of 18 2.1.9. Have unobstructed vision on all sides. 2.1.10. Be equipped with an operable two-way radio and/or cellular telephone communication system, which affords contact with the vehicle during all hours of operation. Pagers are not an acceptable substitute. 2.1.11. Have windows and doors which can be opened and closed in accordance with manufacturer’s standards. 2.1.12. Not having leaks of any kind. 2.1.13. Be equipped with a functioning horn. 2.1.14. Have operable seat belts on all seats. 2.1.15. Have fully charged, certified, and non-expired fire extinguisher. 2.1.16. Wheelchair vehicles shall be equipped with lifts or ramps, with a minimum lift capacity of 800 pounds, and shall have wheelchair tie-down straps and effective securing devices to secure both wheelchair and wheelchair occupants. 2.1.17 Stretcher capable transportation vans shall be equipped with a stretcher/cot, stretcher locking system, and effective securing devices to secure both the stretcher/cot and stretcher occupant. Stretcher vehicles shall have a safe and approved loading system with a sufficient rated capacity to safely load, unload, and transport the stretcher occupant IAW applicable safety standards. 2.1.18. Have a backup for all lift capacities. The lift shall incorporate an emergency method of deploying, lowering to ground level with a lift occupant, and raising and stowing the empty/occupied lift if the power to the lift fails. 2.1.19. A fixed seat position or a fixed secured floor or sidewall wheelchair lock shall be approved for each ambulatory or wheelchair-bound passenger being transported, according to the passenger’s needs. The driver shall ensure wheelchair/stretcher locks are secured and seat belts and shoulder harnesses are in place before the vehicle is driven. 2.1.20. The Contractor shall provide the Contracting Officer’s Representative (COR) with a list of all vehicles used to provide services under this contract, including vehicle license numbers, insurance certificates, and the current odometer reading for all vehicles prior to initiating service. An updated list shall be provided to the COR monthly. 2.1.21. All vehicles shall be made available for inspection at any reasonable time (in accordance with paragraph 2.3.5) during the performance of this contract when requested by the Contracting Officer (CO) or COR. Any vehicle found not in conformity with the above standards, or any vehicle receiving two (2) or more unsatisfactory findings, within a five (5) day period, shall be removed from service immediately. That vehicle shall not be put back into servic…