31 FSS Laundry and Dry-Cleaning Services, Aviano AB, Italy

1 PERFORMANCE WORK STATEMENT FOR LAUNDRY AND DRY- CLEANING SERVICES BASE SERVICES -- 1 of 15 -- 2 CHAPTER BASE SERVICES TITLE PAGE 1. DESCRIPTION OF SERVICES 3-4 2. SERVICES SUMMARY 4-5 3. FURNISHED PROPERTY & SERVICES 5 4. GENERAL INFORMATION 5-7 5. APPENDICES a. LINEN EXCHANGE PICK-UP AND DELIVERY LOCATIONS AND SCHEDULE 8 b. AVIANO INN LODGING LINEN EXCHANGE ESTIMATED WORKLOAD DATA 9-10 c. LA DOLCE VITA ESTIMATED WORKLOAD DATA 11 d. CONSOLIDATED CLUB ESTIMATED WORKLOAD DATA 12-13 e. FURNISHING MANAGEMENT SECTION WORKLOAD DATA 14 f. IPE 31 LRS/MGLRSP WORKLOAD DATA 15 -- 2 of 15 -- 3 1. DESCRIPTION OF SERVICE The contractor shall provide all management, tools, equipment, labor and transportation, necessary to ensure that laundry and dry-cleaning services are performed for Aviano Air Base, Italy. Specifically, contractor will pick up soiled items from the list of authorized users on delivery schedule (Appendix A), launder or dry-cleaning services in accordance with the method(s) listed on the Estimated Workload Data Sheet (Appendices B through E) and return all clean items to the appropriate end user within specified time frame. Contractor must adhere to sanitation and cleanliness standards as required by local, regional, and national standards. 1.1. Operation Control 1.1.1. Laundry and Dry-Cleaning services are required for a variety of Aviano Air Base Organizations for diverse items, such as linen, tablecloths, kitchen clothing and other as specified in Appendices B, C, D, E & F. 1.1.2. The contractor shall be responsible for obtaining all certifications, licenses, permits, and associated documentation to perform all the required services listed in this Performance Work Statement. 1.1.3. The service shall include loading, unloading, segregating, transporting, and obtaining necessary documentation (counting sheet customer/delivery note contractor) for items picked up or delivered. 1.1.4. The contractor shall pick up and deliver to facilities within 30 minutes of scheduled time frame, in accordance with Appendix A. 1.1.5. The contractor shall complete all work required within two days from pick-up time, or by the next scheduled delivery day. Items requiring an extended turnaround time must be coordinated with the designated Mission Owner prior to performance of service. 1.1.6. Any item not delivered within the two-day turnaround time, to the Aviano Lodging Facility, and not delivered within the next schedule run, to all other facilities (Appendix A), will be considered lost if not found and returned, by contractor, within 15 days. In case of lost items, the contractor shall reimburse the Government, the exact replacement cost of re-acquiring a new item(s). 1.1.7. Completed items shall be in conformance with commercial industry standards and/or practices for quality of cleanliness, pressing, appearance and packaging. The items shall not only be cleaned in the sense of being free from soil and stains, but also free from bacteria, fungi and microorganism. 1.1.8. All items shall be wrinkle-free and packaged in clear plastic wrapping or hangers, as appropriate, in accordance with Appendices B, C, D, E & F. 1.1.9. Contractor-caused damage shall be repaired on a non-reimbursable-basis utilizing conforming materials. The contractor shall replace all missing buttons of matching color and similar appearance and quality. Contractor-damaged items which cannot be repaired, must be replaced or the value of the item is reimbursed by the contractor. -- 3 of 15 -- 4 1.2. Documentation and handling procedures 1.2.1. An itemized schedule for each pick-up and drop-off location must be submitted monthly to the designated Mission Owner (MO) no later than the 3rd workday of the following month. 1.2.2. Counting of items to be laundered will be accomplished by the government personnel at each pick-up location and verified by the Contractor at the end of each laundering. A copy of each counting sheet will be retained by both parties. If there are discrepancies between the counts, the Contractor will address such discrepancies on a case-by-case basis. 1.2.3. Quantities and sizes of items returned laundered will be annotated on the Delivery Ticket and verified by a government representative by signing this ticket, which will be retained by both parties. 1.3. Performance Requirements 1.3.1. Items found not conforming to the requirements of contract specifications, shall be re-laundered at no additional cost to the Government. After they are re-cleaned, the contractor shall pack these items separately and mark each bundle “Attention Mission Owner”. 1.3.2. The contractor along with the Mission Owner will determine if there are any items considered unserviceable and non-repairable during the pick-up phase, if feasible. If the determination cannot be done during the pick-up phase, but only after the laundering then the Contractor shall contact the MO to notify the issue, and the Contractor shall return the indicated items using a separate packaging. However, it is up to the Contractor to accept performing a trial laundering of items that have undefinable/non-conventional stains (oil, permanent marker, shoe polish etc.). 2. SERVICE SUMMARY (SS) Performance Objective PWS Para. Performance Threshold Remedy Contractor shall provide Laundry and Dry-Cleaning services to Aviano AB Organizations. 1.1.1 and 1.1.3 Customer complaint/ Mission Owner periodic inspection. No more than 3 valid complaints per month Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS) -- 4 of 15 -- 5 Contractor shall provide 2-day turnaround time service, with delivery and pick up at specific location 1.1.4 and 1.1.5 and 1.1.6 Customer complaint/ Mission Owner periodic Inspection. No more than 3 valid complaints per month Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS) Performance Objective…