6505--RFI - DRAFT SOW for PPV 2028

DRAFT PPV 2028 STATEMENT OF WORK Page 1 of 69 Table of Contents I-1 Scope........................................................................................................................................... 3 I-2 Transition Period (Phase-Out/ Phase-In Period) ...................................................................... 8 I-3 Customer Service ....................................................................................................................... 8 BOP and IHSC Specific Customer Service Requirements: ..................................................... 9 I-4 Electronic Ordering System ....................................................................................................... 9 CMOP Specific Ordering System Requirements: ......................................................................... 15 Department of Veterans Affairs: ............................................................................................. 16 Federal Bureau of Prisons (BOP): ............................................................................................ 16 Department of Health and Human Services: Indian Health Service ....................................... 16 Immigration and Customs Enforcement (ICE) Health Service Corps (IHSC) ............................ 16 I-5 Maintenance and Repair .......................................................................................................... 16 I-6 Training ..................................................................................................................................... 17 BOP Specific Training Requirements: ......................................................................................... 18 IHS/NSSC/ Oklahoma City Oklahoma Specific Training Requirements: ........................................ 18 I-7 Ordering .................................................................................................................................... 18 Specific Ordering Requirements: Satellite Facility Proxy Ordering: .................................... 22 CMOP Specific Ordering Requirements: .............................................................................. 23 IHS Specific Ordering Requirements: NSSC, Oklahoma City, Oklahoma: .............................. 25 Other IHS Facilities Specific Ordering Requirements: ......................................................... 26 Facilities Located Outside the Continental United States- Specific Ordering Requirements: ....................................................................................................................... 26 I-8 Expiration Dating .................................................................................................................... 26 I-9 Substitution ............................................................................................................................. 26 I-10 Lock Out Procedures ............................................................................................................. 27 I-11 Manufacturer Back Orders (MBO) .......................................................................................... 28 I-12 Stock Outages/ Cancellations/ Back Orders, (other than MBO) ............................................ 28 I-13 Confirmation Printback Report .............................................................................................. 29 I-14 Fill Rate ................................................................................................................................... 30 I-15 Recalls ..................................................................................................................................... 31 I-16 Delivery ................................................................................................................................... 32 CMOP and National Acquisition Center (NAC) Account(s) Specific Delivery Requirements:.. 35 Facilities Located Outside the Continental United States- Specific Delivery Requirements: ........................................................................................................................ 36 I-17 Emergency Delivery ............................................................................................................... 37 I-18 Invoice System ....................................................................................................................... 37 I-19 Returns Goods Policy ............................................................................................................. 38 I-20 Federal Government Holidays................................................................................................ 39 I-21 Price Loading .......................................................................................................................... 40 I-22 Price Administration ............................................................................................................... 42 I-23 Product Additions .................................................................................................................. 42 I-24 Rebills, Reclaims or Ad bills ................................................................................................... 43 I-25 Credit Accounts: ..................................................................................................................... 43 -- 1 of 69 -- DRAFT PPV 2028 STATEMENT OF WORK Page 2 of 69 Additional Requirements for CMOP Only ............................................................................ 44 I-26 Reports ................................................................................................................................... 45 Product Allocations ........................................................................................................................ 51 I-26 (A) Reports for Ordering Facilities...........................…