Continuing Legal Education (CLE)

Statement of Work 1. Background The U.S. Department of Housing and Urban Development (HUD), Office of General Counsel (OGC), requires access to online legal education resources for attorneys and paralegals located at Headquarters, the Departmental Enforcement Center, and Regional and Field Offices nationwide. OGC personnel handle a wide range of legal matters, including legislative, regulatory, litigation-related, administrative, ethics, procurement, and housing law issues. Access to current legal education and professional training resources is necessary to maintain professional competency, support mission operations, and satisfy Continuing Legal Education (CLE) requirements across multiple jurisdictions. 2. Objective The objective of this requirement is to provide a comprehensive, web-based legal education and CLE solution that: ● Enables users to earn CLE credits ● Provides access to current legal training content ● Supports compliance tracking across jurisdictions ● Provides centralized user administration and reporting capabilities ● Is accessible nationwide on a continuous basis 3. Scope of Work 3.1 Platform Access -- 1 of 6 -- The Contractor shall: ● Provide 24 hours per day, 7 days per week, 365 days per year online access to legal education content ● Ensure platform accessibility nationwide ● Provide access for an estimated 150 users (not guaranteed) ● Provide a secure, web-based platform accessible through standard commercial internet browsers 3.2 User Account Management The Contractor shall: ● Provision user accounts based on a Government-provided user list ● Assign login credentials and provide password assistance ● Maintain secure and reliable user access ● Provide user account administration support as needed 3.3 Course Content and Training The Contractor shall provide: ● On-demand legal education programming ● Live or recorded webcasts, seminars, or courses ● Supporting course materials and downloadable resources Training content shall: ● Cover a broad range of legal subject areas relevant to federal legal professionals ● Reflect current laws, regulations, policies, and legal developments ● Support attorneys and paralegals in maintaining professional competency 3.4 CLE Accreditation and Compliance -- 2 of 6 -- The Contractor shall: ● Provide CLE-accredited courses applicable across U.S. states and Puerto Rico ● Support ethics and specialty CLE requirements where applicable ● Provide certificates of completion ● Support tracking and reporting of user CLE completion status ● Directly report CLE credits to jurisdictions where permitted 3.5 Legal Information and Resource Access The Contractor shall: ● Provide access to legal reference materials and related educational resources associated with training content ● Allow users to view, access, and print course materials and related information 3.6 Help Desk and Customer Support The Contractor shall: ● Provide help desk support for: ○ System access issues ○ Login and password assistance ○ Course access and navigation support ○ General user assistance ● Respond to user inquiries within 24 hours during normal business operations ● Provide knowledgeable support personnel familiar with platform functionality and training services 3.7 Customer and Account Management The Contractor shall: -- 3 of 6 -- ● Provide a designated point of contact (POC) for contract administration and customer support ● Assist users in identifying training opportunities relevant to their professional responsibilities ● Provide ongoing customer service support throughout the period of performance 3.8 Reporting and Invoicing The Contractor shall: ● Submit monthly invoices ● Provide monthly usage and activity reports including: ○ Number of active users ○ Course participation and completion activity ○ CLE completion information ○ System downtime or service interruptions, if any 4. Deliverables Deliverable Description Frequency Platform Access Online legal education platform access Continuous User Accounts User provisioning and maintenance As Needed CLE Certificates Certificates of course completion Per Course Usage Reports User activity and participation reporting Monthly Invoices Billing documentation Monthly Help Desk Support User technical and account support Continuous -- 4 of 6 -- 5. Performance Standards Performance Requirement Standard System Availability 24/7/365 availability Help Desk Response Time Within 24 hours User Access Management Accounts provisioned accurately and timely CLE Reporting Accurate and current Course Content Current and legally relevant 6. Place of Performance Services shall be performed remotely via a web-based platform accessible nationwide. 7. Period of Performance The anticipated period of performance is: ● One (1) 12-month base period & 4 12 month option periods 8. Government-Furnished Information The Government will provide: ● A list of authorized users -- 5 of 6 -- ● Points of contact for contract administration and technical coordination ● Any necessary agency coordination related to user onboarding -- 6 of 6 --