Martin Army Community Hospital ESS Maintenance CCTV

Attachment 1 – Performance Work Statement Page 1 of 54 PERFORMANCE WORK STATEMENT (PWS) MACH Security Maintenance Service and Support Contract Part I General Information 1.0 GENERAL: This is a non-personal services contract to provide Martin Army Community Hospital (MACH) security services on and to Lenel equipment, indoor/outdoor security cameras, access control locks, magnetic door locks, cabling, monitors, Dell made server running Lenel software, and displays vital to the Lenel OnGuardTM security system. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel. 1.0.1. Martin Army Community Hospital’s (MACH) primary mission is to provide the highest quality care, maximize the medical deploy ability of the forces, and sustain exceptional education and training programs. MACH supports the Fort Benning Army installation which is the largest military installation in the world by population and is home to the Maneuver Center of Excellence, Armor and Infantry schools, along with U.S. Army Special Operations Command, Forces Command and Training and Doctrine Command units. MACH provides comprehensive care to prevent disease, restore health and maximize readiness of the active force and their families. 1.0.2. In order to better serve the forces and families at Fort Benning, MACH must provide a safe area for employees, patients, and visitors. The current security system, though useful in its time, now cannot support the need of the facility as the purview of MACH’s security includes more clinics and facilities. In order to meet the security need at MACH, outlying health clinics, and support facilities, all systems and devices require maintenance and upkeep with replacement or repair of existing equipment with the addition of licenses, cameras, card readers, servers, and terminals. Troubleshooting and servicing of all equipment and software is necessary to maintain the rapidly depreciating technologies that attempts to stay ahead of risks to personnel, patients, and material goods. Planned maintenance is conducted to verify the operating status of current devices and systems, identify devices that will require replacement and planning to replace said devices to ensure the integrity of the electronic security system is maintained. 1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform security maintenance services, as defined in this Performance Work Statement -- 1 of 54 -- Attachment 1 – Performance Work Statement Page 2 of 54 (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract. 1.1.1. This contract for Lenel OnGuard® products, compatible configuring items, security related equipment, and includes non-personal servicing option years requiring a one (1) year limit warranty on all software, hardware, and work performed at MACH per hospital protocol. All work & equipment must be supplied with a 24-hour customer servicing representative who can be contacted to arrange for emergency repairs or technical troubleshooting. Contractor thereby guarantees all workmanship for the period of the warranty. Contractor may be recalled at any point to service any equipment that has been touched, modified, manipulated, moved, or altered in any ways by the contractor or any party subcontracted or hired by the contractor. Contractor will assume limited liability of the equipment in the case of failures not related to an “act of God.” The utilization of this shall not be used beyond what an average, nonbiased, servicemen would consider to be unwarranted or over-burdensome. This however; does take into account that the contractor will perform their due diligence to perform all workmanship in a manner of a certified professional with full and upmost intent to produce a fully functional and well manufactured or programmed device to serve the needs of the American people with no desires to fraud or hinder the progression of the needs of the government or its entities in any way, shape, or form. The equipment desired must be same or equal quality of Lenel OnGuard® with compatible products. 1.1.2. This contract guarantees one (1) Lenel certified, security technician five days (40 hours) per week, a total of 2,080 hours per year, additional 83 hours of OT corrective action per year, 96 hours yearly of integration time (8 hours per month) [time used by systems engineer for systems maintenance], 12 hours per year of administrative time (1 hour per month), $4,000.00 dollars of equipment reserve, and a $2400.00 limit on lift rentals. During Option year one (1), technician will continue to be present at MACH or associated buildings under its purview for the hours and amounts detailed for the year of execution. During the contract option year or year of execution the technician will provide service, repairs, replacement, and troubleshooting to all existing security systems including servers and software. During the contract Option Year, the technician will provide service, repairs, replacement, and troubleshooting to all security system related equipment. The technician will maintain all MACH and Fort Benning security requirements and be able to maintain continuous continuity weekly to all MACH assets for purposes of ensuring the security for all assets, in addition to troubleshooting. Contractor must ensure that all equipment meets MACH requirements an…