P.E.A.C.E. INVESTIGATIVE INTERVIEWING TRAINING COURSE

Performance Work Statement (PWS) Aircraft Workforce Development Branch – PEACE Investigative Interviewing course for FAA 1 Federal Aviation Administration Performance Work Statement P.E.A.C.E. Investigative Interviewing course for FAA FAA22800017 April 2026 DRAFT -- 1 of 5 -- Performance Work Statement (PWS) Aircraft Workforce Development Branch – PEACE Investigative Interviewing course for FAA 2 A. PROJECT/TITLE Investigative Interviewing course to provide Federal Aviation Administration (FAA) employees the tools necessary for conducting ethical, outcome-based interviewing. Learned techniques used in the Plan and Preparation, Engage and Explain, Account – Clarification and Challenge, Closure and Evaluation (P.E.A.C.E.) Model will assure FAA employees get the right information in the right manner when interviewing for Safety Hotline, Whistleblower, and Suspected Unapproved Parts Investigations; Certificate Management Principal Inspector, Supplier Control, and Quality System Audits; Organization Designation Authorization and Designee Management Inspections; Safety Management System Assessments; and Compliance Action/Enforcement Investigations. Investigative interviewing (and particularly the PEACE model) aligns with these principals and is considered as the most ethical, transparent and best practice way to obtain reliable and relevant information from persons of interest, complainant, witnesses and respondents. This method has interviewers using an open-ended line of questioning and fewer leading questions to get the answer that are needed and not leading the interviewee in a certain direction. If the low offeror is an accredited college, the FAA desires college credits be offered to trainees who successfully complete the proposed training. This is not a mandatory requirement and will not be used as an evaluation factor B. BACKGROUND Under Title 49 of the United States Code (49 U.S.C.), the FAA is authorized to train employees as necessary in the exercise and performance of the powers and duties of the Administrator. The interests of the public, the safety of the workforce, and the credibility of the organization are best served by having qualified, proficient, and current inspectors conducting surveillance, testing, and checking functions. C. SCOPE The contractor must provide P.E.A.C.E Model Training to FAA Airworthiness Inspectors / Engineers. The contractor may provide this training through their standard courses offered to the public, other Government agencies or by submitting courses solely intended for FAA Inspectors. Provide the tools necessary for conducting ethical, out-come based interviewing of individuals employed by FAA regulated entities The FAA estimates four classes to be held annually to provide approximately 40 hours of instruction and the class size should not exceed 20 students. Student quotas will be determined by Aircraft Certification Service – Planning and Program Division (AIR- 900) and Flight Standards Service Training Division (AFB-500). FAA formal training consists of training courses with agency level course numbers that will be officially recorded in the employee’s personnel records. The tuition cost should be based on a per class basis. All travel and per diem costs will be the responsibility of the FAA. D. QUALITY ASSURANCE Public Law (current Consolidated Appropriations Act) requires that all technical training meet the requirements of the Current Consolidated Appropriations Act. None of the funds made available in this Act may be obligated or expended for any employee training that: a. Does not meet identified needs for knowledge, skills, and abilities bearing directly upon the performance of official duties. b. Contains elements likely to induce high levels of emotional response or psychological stress in some learners. DRAFT -- 2 of 5 -- Performance Work Statement (PWS) Aircraft Workforce Development Branch – PEACE Investigative Interviewing course for FAA 3 c. Does not require prior learner notification of the content and methods to be used in the training and written end-of-course evaluation. d. Contains any methods or content associated with religious or quasi-religious belief systems or ‘‘new age’’ belief systems as defined in Equal Employment Opportunity Commission Notice N–915.022, dated September 2, 1988. e. Is offensive to, or designed to change, learners’ personal values or lifestyle outside the workplace. E. DEFINITIONS The following definitions are used to define the terminology contained herein: 1. Contracting Officer (CO): The person authorized to act on behalf of the Government to negotiate and award contracts and modifications thereto, and to administer contracts through completion or termination. Except for certain limited authority delegated by the Contracting Officer to a technical representative, the Contracting Officer is the only individual with the authority to direct the work of the Contractor. 2. Contracting Officer's Representative (COR): The authorized Government representative(s) acting within the limits of their delegated authority for management of specific projects or functional activities. 3. DOT: Department of Transportation 4. FAA: Federal Aviation Administration F. APPLICABLE DOCUMENTS Title 14 of the Code of Federal Aviation Regulations (14 CFR), Parts 91, 121, and 135. The applicable regulations are available for download, in pdf format, from www.faa.gov/regulations_policies/faa_regulations/ Title 49 of the United States Code available at http://uscode.house.gov/download/download.shtml G. GENERAL REQUIREMENTS: 1. Daily Sessions: Begin when the student shows at the contractor facility for training each day and runs for a maximum of 10 hours to include breaks. 2. Level of Training: FAA personnel are expected to perform at a level compatible with the highest standards of the specialty. Accordingly, each course of instruction must adhere to the adult learning principles, which include but are not limited…