Region 8 ROB RIC HVAC Support Services

GENERAL SERVICES ADMINISTRATION RFQ: 47QACB26R0004 GSA IT STATEMENT OF WORK (SOW) for Office of the Chief Information Officer (OCIO) FY26 Region 8 ROB RIC HVAC Support Services Facilities Infrastructure Management Branch (IXBM) Issued by: Federal Acquisition Service (FAS) Office of Centralized Acquisition Services (OCAS) Office of Internal Acquisition Service Center (OIASC) September 18, 2026 -- 1 of 4 -- I. STATEMENT OF WORK (SOW) 1.0 General. This is to establish an agreement to provide support services for HVAC hardware in the Regional Infrastructure Center at the Region 8 Regional Office Building, Denver, CO. 1.1 Introduction. The Regional Infrastructure Center (RIC) at the Region 8 Regional Office Building houses critical GSA IT infrastructure hardware for the region's IT services. Managing the environmental conditions of the RIC’s physical space is a critical aspect for maintaining the stable function of the IT hardware in that space. Temperature control is an important component of managing environmental conditions. 2.0 Background. The existing HVAC units in the Region 8 Regional Infrastructure Center (RIC) provide vital cooling services to keep the room temperature in a range required for the stable function of the GSA IT hardware. These HVAC units need hardware support services required as the performance of regular manufacturer recommended preventive maintenance to ensure continuous operation. This hardware also needs to provide for response for critical outages and repair services for unexpected critical hardware events that need an immediate response to mitigate or correct potential interruptions in temperature control for the space. 3.0 Scope. The purpose of this document is for GSA to establish a service support agreement for a manufacturer certified service provider to perform hardware support services for the GSA HVAC hardware supporting the Region 8 Regional Information Center. The hardware to be supported is manufactured by Liebert. 4.0 Deliverables. The required service support agreement provides for services such as: ● Performance of hardware service support as prescribed by manufacturer’s requirements. ● Provide to GSA the manufacturer’s references for ○ Support and service schedules ○ Hardware documentation references ● Maintain the hardware so as to be certified as operating according to manufacturer’s specification ● Provide to GSA service performance documentation as a record of all hardware services performed (repairs, unscheduled/as needed corrections, inspections, etc). This includes documentation before and after work performed such as: ○ Provide to GSA a method of procedure, statement of work, or work summary prior to the performance of scheduled maintenance or emergency repair services ■ Minimum of three weeks in advance of scheduled preventive maintenance services ■ At soonest opportunity for emergency response repair services ○ Provide to GSA a detailed report of work performed and hardware performance status with any recommended follow up work that is needed ● Provide to GSA a phone support service that includes: ○ 24x7 tech support number for operations questions, troubleshooting, and reporting critical issues ○ Be able to speak directly to tech support without leaving a voice mail ■ If voice mail is unavoidable, a response to GSA IT is required within thirty (30) minutes ■ Provide a defined escalation procedure with a defined required response time in the event that GSA cannot contact or receive a reply to voice mail from support ● Complete cost of activities are to be billed to GSA as shown below ○ Associated parts, labor, and travel to complete preventive maintenance, as needed repairs, and tech dispatch to site shall be included as part of this agreement and be at no additional cost to GSA. ○ Optional parts, labor and travel: are subject to approval prior to services being provided. ○ Any parts, consumables, or other costs that are considered to be additional cost to GSA must be identified ● On site tech support response to dispatch tech to site to include: ○ 24x7 on site response for hardware with critical risk or lacking redundancy ○ 4-6 hour on-site response time ○ Technicians dispatched to site are to be qualified to work on the hardware being maintained by this agreement ● Preventive maintenance must include the following: ○ Scheduling of preventive maintenance -- 2 of 4 -- ○ The Vendor must schedule all tech visits to complete preventive maintenance activities with the GSA point of contact as designated by the GSA Technical Point of Contact. The maintenance schedule is based on manufacturer’s recommendations. ○ Perform an environmental inspection of the space where hardware is located to advise GSA of any conditions that could affect hardware operation and make recommendations to remediate them ○ Provide firmware upgrades and perform them in compliance with GSA requirements. ■ To be included ● As part of preventive maintenance ● Upon recommendation and schedule from the hardware manufacturer ● When called upon as needed ■ GSA approval is required before performing firmware upgrades ○ Methods of procedures or other such instructions for service activities are to be provided to GSA IT upon request ○ Reports for the results of preventive maintenance are to be provided to GSA ● Service provider or other third party monitoring by direct connection to hardware is not needed and is not permissible without GSA approval ● The hardware to be supported are Liebert manufactured models as follows: Unit Model Number Unit Serial Number QTY VNSA16-ICOM C11G860440 1 DCSL60K-A 1129C36499 1 DCSL60K-A 1129C36525 1 DCSL60K-A 1130C36568 1 DCSL60K-A 1130C36583 1 CR020RA1A7X150 N11FBM0063 1 CR020RA1A7X150 N11FBM0064 1 CR020RA1A7X150 N11FBM0065 1 CR020RA1A7X150 N11FBM0066 1 Deliverables consist of complete list of items listed in section 4.0 and the contractor must provide the following information in your r…