Total Ground Maintenance at DMC, Italy

i GROUND MAINTENANCE SERVICES PERFORMANCE WORK STATEMENT (PWS) USAG-ITALY - DMC REV#1 August 2026 -- 1 of 46 -- USAG ITALY – DMC Ground Maintenance Services Performance Work Statement (PWS) Table of Contents 1.0 General.................................................................................................................... 1 1.1 Description of Services/Introduction. ....................................................................... 1 1.2 Background. ............................................................................................................. 1 1.3 Objectives. ............................................................................................................... 1 1.4 Scope. ...................................................................................................................... 1 1.5 Reserved ................................................................................................................. 2 1.6 Traffic Flow. ............................................................................................................. 2 1.7 Restoration of Real Property Damage. .................................................................... 2 1.8 General Information. ................................................................................................ 2 1.8.1 Scope. ............................................................................................................... 2 1.8.1.1 Quality Control Plan (QCP). The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. ....... 2 a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team. ............................................................................ 3 b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals). .................................................... 3 c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses. ........................... 3 d. How will the Contractor inventory and track maintenance of all Government Provided Equipment / Materials. ................................................................................. 3 e. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future. ....................................... 3 f. How will the Contractor file and save all Quality Control related documents for the life of the contract plus 5 years. .................................................................................. 3 1.8.2 Place of Performance ........................................................................................ 3 1.8.3 Recognized Holidays. ........................................................................................ 3 1.8.4 Hours of Operation. ........................................................................................... 3 1.8.5 Installation Closures. ......................................................................................... 3 1.8.6 Emergency Delays. ........................................................................................... 4 1.8.7 Unforeseen Closures of Service Areas. ............................................................ 4 1.8.8 Place of Performance. ....................................................................................... 4 1.8.9 Type of Contract. ............................................................................................... 4 1.8.10 Security Requirements. Reserved ................................................................... 4 1.8.11 Access and General Protection/Security Policy and Procedures. ................... 4 -- 2 of 46 -- USAG ITALY – DMC Ground Maintenance Services Performance Work Statement (PWS) 1.8.12 Physical Security. ............................................................................................ 4 1.8.13 Security Training.............................................................................................. 5 1.8.14 Anti-Terrorism (AT) Level I Training. ............................................................... 5 1.8.15 iWATCH Training............................................................................................. 5 1.8.16 Operational Security (OPSEC) Awareness Training. ...................................... 5 1.8.17 Threat Awareness and Reporting Program Training. ...................................... 6 1.8.18 Local Health Protection Conditions ................................................................. 6 1.8.19 Key Control. Reserved. ................................................................................... 6 1.8.20 Lost Keys. Reserved. ...................................................................................... 6 1.8.21 Prohibited use of Government provided keys or key cards. ............................ 6 1.8.22 Lock Combinations. Reserved ......................................................................... 6 1.8.23 Post Award Conference/Periodic Progress Meetings. ..................................... 6 1.9 Government Roles and Responsibilities. ................................................................. 7 1.9.1 Contracting Officer (KO). ................................................................................... 7 1.9.2 Contracting Officer’s Representative (COR). ..................................................... 7…