USAFSAM/PHT Hamilton Star Robot Maintenance

Page 1 of 10 PERFORMANCE WORK STATEMENT (PWS) FOR Hamilton Premium Plus Maintenance with Verification Services for Hamilton Star Robot WRIGHT-PATTERSON AIR FORCE BASE, OH 01 July 2026 -- 1 of 10 -- Page 2 of 10 Contents TABLE OF CONTENTS 1. DESCRIPTION OF SERVICES/GENERAL INFORMATION ..........................................................3 1.1 Scope ............................................................................................................................................. 3 1.2 Hamilton Star Maintenance ....................................................................................................... 3 1.2.1 Preventative Maintenance .................................................................................................. 3 1.2.2 Corrective Maintenance Service Calls............................................................................... 3 1.2.3 Replacement Parts/Equipment ........................................................................................... 4 1.2.4 Quality Control Plan (QCP) ............................................................................................... 4 1.3 Safety Requirement ..................................................................................................................... 5 1.4 Quality Assurance ....................................................................................................................... 6 1.5 Recognized Holidays ................................................................................................................... 6 1.5.1 Hours of Operation ............................................................................................................. 6 1.6 Base Closure................................................................................................................................. 6 1.7 Continuation of Contractor Services During Base Exercises, Local Emergencies or Contingencies and Implementation of Local Contingency Plans ....................................................... 7 1.7.3 Disaster Preparedness and Other Contingencies .............................................................. 7 1.8 Security Requirements ................................................................................................................ 7 1.9 Security and Government Property........................................................................................... 8 1.10 Environmental Requirements ................................................................................................ 8 1.11 Meetings ................................................................................................................................... 8 1.12 Key Personnel .......................................................................................................................... 8 1.13 Identification of Contractor Employees ................................................................................ 8 1.14 Contractor Travel ................................................................................................................... 9 1.15 Escalation Procedures............................................................................................................. 9 2. SERVICE SUMMARY ........................................................................................................................9 3. GOVERNMENT FURNISHED ITEMS AND SERVICES .................................................................9 -- 2 of 10 -- Page 3 of 10 Performance Work Statement (PWS) On-site Maintenance for Hamilton Star Robot 1. DESCRIPTION OF SERVICES/GENERAL INFORMATION 1.1 Scope The contractor shall directly provide service for the On-Site Maintenance and repair of the Hamilton Star robot. Due to the cost of equipment, amount of proprietary parts and software and minimal downtime, no passthrough companies will be allowed. The Government shall not exercise any supervision or control over the contractor/or service providers performing the services herein. The contractor shall perform to the standards in the contract as well as all local, state, and federal regulations. 1.2 Hamilton Star Robot The contractor shall provide direct services for the On-site Maintenance for the Hamilton Star robot. The contractor shall perform semi-annual Preventative Maintenance (PM), including verification service, and provide unlimited Corrective Maintenance (CM) calls. Telephone and email support shall be included as service provided by the contractor. 1.2.1 Preventative Maintenance The Government will contact the contractor semi-annually (every 6 months) to schedule the PM servicing. If additional preventative maintenance is required due to inadequate service performed by the contractor then the contractor shall provide these service at no cost to the government. If additional service is requested due to changes being requested via a contract modification then the government will be responsible for funding these additional requirements. The contractor is cautioned not to perform additional work beyond the scope of the current contract without prior approval of the Contracting Officer (CO). 1.2.2 Corrective Maintenance Service Calls The contractor shall provide telephone and email support to resolve Government requests, inquiries or malfunctions of the Hamilton Star. If there is an issue that cannot be resolved via telephone or email consultation, the contractor can repair it with the permission of the -- 3 of 10 -- Page 4 of 10 Government. The contractor shall be responsible for labor, travel, and shipping costs to and from Wright-Patterson Air Force Base (as required). Replacement parts are included within this contract at no cost. Telephone or email support will be between 0900 and 1700 EST Monday – Friday, excluding federal holidays. The contractor shall document receipt of a request or inquiry within 1 business day. 1.2.3 Replacement Parts/Equipment…